HKSQ & HKQAA - TID Project Implementation Workshop for Startups - Quality Management

HKSQ applied the Trade and Industry Department (TID) Funded project named “Feasibility Study on the Quality of Hong Kong Start-up Development for Supporting the Sustainable Business Growth” and HKQAA is our implementation agent. In the last stage, we arranged several workshops to share the study results and guidelines for startup.  The first two workshops named “Implementation Workshop for Startups - Quality Management” (初創企業實踐工作坊－品質管理) were held on 16 & 18 Jun 2022. I represented HKSQ to attend the workshop and Dr. YC Chau also attended for CES – HK Tech 300 team. 

Mr. KT Ting (HKQAA) is the speaker.  Firstly, he briefed how to get trust and confidence from investors and customers. He discussed what is perceived value, consistency and systematic approach, etc.

Then he discussed co-funders communication included division of duties, criteria and support.  We also needed to consider the changing business environment. Mr. Ting also mentioned quality management should be a matter to startup business plan including context of business, business planning, business objectives, milestones and preparation work, etc.

After that Mr. Ting introduced three tools for evaluate our business and they were “Political, Economic, Social, Technology, Environmental and Legal (PESTEL) Analysis”, “Porter’s Five Forces of Competitive Position Analysis” and “Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis”.

Some examples were employed for explaining three tools and they are “McDonald’s cold drink cup”, “Non-Fungible Token” and “Startup common strengths”.

Finally, he introduced the business planning that is the first step of quality management of startup.  Business planning included Product/Service Design, Branding Impression and Profile, Marketing, Human Resources, Daily Operations, Finance and accounting, etc.

Lastly, Deming cycle (PDCA) was introduced for process mapping.

Minimizing risk on difficulties to achieve intended results was discussed at the end.

Reference:

HKSQ - www.hksq.org

HKQAA - http://www.hkqaa.org/

TID SME Development Fund (SDF) - https://www.smefund.tid.gov.hk/english/tsf/sdf_background.html

One of my relevant publication about startup named “Implementing the Quality Startup Management System model in Hong Kong: a case study” and posted at https://jqualityinnovation.springeropen.com/articles/10.1186/s40887-017-0013-x .

HKQAA Hong Kong Registration - Start-ups:  http://hkqaa.org/en_regservice.php?catid=13

HKSQ TID Funded Project website - https://hksqstartup.hkqaa.org/

20211029: HKSQ & HKQAA - TID Project Sharing Seminar Online & Offline 2021 - https://qualityalchemist.blogspot.com/2021/10/hksq-hkqaa-tid-project-sharing-seminar.html

20210705: HKSQ & HKQAA - TID Project Progress Meeting Online 2021 - https://qualityalchemist.blogspot.com/2021/07/hksq-hkqaa-tid-project-progress-meeting.html

20210624: HKSQ & HKQAA - TID Project Meeting for Progress Report - https://qualityalchemist.blogspot.com/2021/06/hksq-hkqaa-tid-project-meeting-for.html

20200929: HKSQ & HKQAA Promotion Seminar on Feasibility Study on the Quality Start-up Development in HKSTP - https://qualityalchemist.blogspot.com/2020/09/hksq-hkqaa-promotion-seminar-on.html

20200708: HKSQ & HKQAA Promotion Seminar on Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/07/hksq-hkqaa-promotion-seminar-on.html

20200525: HKSQ & HKQAA - TID Project Kick off Online Meeting - https://qualityalchemist.blogspot.com/2020/05/hksq-hkqaa-tid-project-kick-off-online.html

20200303: TID Project Briefing Meeting for HKSQ & HKQAA - Project of Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/03/tid-project-briefing-meeting-for-hksq.html

20200117: HKSQ & HKQAA - the First Steering Committee Meeting for project of Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/01/hksq-hkqaa-first-steering-committee.html

20190123: HKSQ & HKQAA - TID SME Development Fund Awarded Meeting

https://qualityalchemist.blogspot.com/2019/01/hksq-hkqaa-tid-sme-development-fund.html

20181219: HKSQ & HKQAA presentation for TID SME Development Fund - https://qualityalchemist.blogspot.com/2018/12/hksq-hkqaa-presentation-for-tid-sme.html

20180928: HKSTP & HKQAA Quality Startup Scheme Meeting 2 - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme_28.html

20180911: HKSTP & HKQAA Quality Startup Scheme Meeting - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme.html

20180503: HKQAA Startup Coaching to HKSTP Incubatee - https://qualityalchemist.blogspot.com/2018/05/hkqaa-startup-coaching-to-hkstp.html

20180208: Startup Meeting with ITB and HKQAA - https://qualityalchemist.blogspot.hk/2018/02/startup-meeting-with-itb-and-hkqaa.html

20180126: Startup Meeting with Cyberport - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-cyberport.html

20180117: Startup Meeting with Hong Kong Startup Council and CityU - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-hong-kong-startup.html

20180110: Startup Meeting among HKSTP, HKQAA and InvestHK - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-among-hkstp-hkqaa-and.html

20171220: HKSTP & HKQAA meeting with EMSD for Startup Innovation Procurement - https://qualityalchemist.blogspot.hk/2017/12/hkstp-hkqaa-meeting-with-emsd-for.html

20171122: Meeting with FHKI for Quality Startup - https://qualityalchemist.blogspot.hk/2017/11/meeting-with-fhki-for-quality-startup.html

20170719: HKQAA Startup Coaching to CityU Inno-preneur “HANDS” - https://qualityalchemist.blogspot.hk/2017/07/hkqaa-startup-coaching-to-cityu-inno.html

20170523: HKSTP & HKQAA Meeting for Quality Startups Registration Scheme 2017 - https://qualityalchemist.blogspot.com/2017/05/hkstp-hkqaa-meeting-for-quality.html

20160819: Cyberport Smart-Clinic Seminar on HKQAA Startups Registration Scheme - https://qualityalchemist.blogspot.hk/2016/08/cyberport-smart-clinic-seminar-on-hkqaa.html

20160615: Visit to Cyberport for Quality Startup Scheme - https://qualityalchemist.blogspot.hk/2016/06/visit-to-cyberport-for-quality-startup.html

20160513: HKQAA Symposium – Startups Registration Scheme Kicks off - http://qualityalchemist.blogspot.hk/2016/05/hkqaa-symposium-startups-registration.html

20160319: HKSTP the 2nd Briefing Session on HKQAA Hong Kong Registration – Start-ups - http://qualityalchemist.blogspot.hk/2016/03/hkstp-2nd-briefing-session-on-hkqaa.html

20160125: HKSTP Briefing Session on HKQAA Hong Kong Registration – Start-ups - http://qualityalchemist.blogspot.hk/2016/01/hkstp-briefing-session-on-hkqaa-hong.html

20150324: HKSTP Graduation Ceremony of Incubation Programmes & MOU with HKQAA - http://qualityalchemist.blogspot.hk/2015/03/hkstp-graduation-ceremony-of-incubation.html

Extenics Webinar: Intelligent Handling of Contradiction Problems and Its Application in Management Innovation

 Webinar named “Intelligent Handling of Contradiction Problems and Its Application in Management Innovation” (统信大讲堂-矛盾问题智能化处理及其在管理创新中的应用) was organized by Shanghai University of International Business and Economics (上海对外经贸大学) and Prof. Xingsen Li (李兴森) was the guest speaker. In his talk, the content included nature of contradiction problems, intelligent handling of contradiction problems, paths for management innovation and its key applications.

Prof. Li firstly briefed that innovation could solve omnipresent contradiction problems. However, the core problem we met is the limit of individual innovation capability compared with infinite demand of innovation. A systematic innovation methodology was needed to help us. We also needed high and multiple dimensions as well as system thinking.

Then Prof. Li mentioned the academic contribution of Extenics including extension the scope of mathematics, developed extension set, extension logic, etc. 

And then Prof. Li introduced the father of Extenics – Prof. Cai Wen (蔡文).  He also briefed different researches including extension strategic generation, extension data mining, extension design, management of extension engineering, … etc.

The modeling, extension and transformation were explained.

After that he described the extension set and its application. Using different examples, the transformation of classification was demonstrated. The following is one of examples to demonstrate the application of extension set.

Finally, Prof. Li briefed what is management. It is separated into two parts.  The first part is duct and second part is manipulated that input is material and resource, through the duct with manipulation to create value in output.

The macroscope view of management system was discussed.

Lastly, Prof. Li showed the Management Extension Innovation Model using Extenics and big data to enhance the innovation capability.

At the end, Prof. Li encouraged students to focus the contradiction problem handling in different field and mentioned three characteristics for enhancing their competitive power that are excellence, scarcity and innovation.

Reference:

Shanghai University of International Business and Economics (上海对外经贸大学) - https://www.suibe.edu.cn/

Extenics (可拓學) - http://extenics.gdut.edu.cn/

Research Institute of Extenics and Innovation Methods, GDUT (廣東工業大學可拓學與創新方法研究所) - http://extenics.gdut.edu.cn/info/1041/1302.htm

IPHatch HK 2022 - IP Strategies for Start-ups What and Why need to Know?

 IPHatch webinar named “IP Strategies for Start-ups What and Why need to Know?” was co-organized by HKTDC and IPHatch Startup Foundry on 12th May 2022.  The guest speaker is Mr. Jason Loh (CEO & Founder of Pice Future).  Firstly he discussed the definition of a patent that is the granting of property right by a sovereign authority to an inventor. A patent provides the inventor exclusive rights to the patented process, design, or invention for a certain period in exchange for a complete disclosure of the invention.

Then Mr. Jason Loh mentioned IP strategy including IP budget to prioritize your key rights/markets and use extension of time strategically during filing, as well as to perform IP audit regularly. And then he discussed some pitfalls for patenting start-ups’ IP such as failure to have NDAs in place, disclosure of technical solution, etc.

After that he raised four steps to develop a good IP strategy including 1) establishing guidelines by listing down all IP; 2) Analyze your competitive advantage and barrier to entry; 3) analyze any third party involved; and 4) plan an innovation and technology roadmap.

He also mentioned some benefits for SMEs and Start-ups to care about IP such as preventing or delaying the competitors enter the market, building corporate value and trustworthy partners, etc.

Finally, he briefed some IP strategies in their start-ups pool and introduced IP Landscapes to map and visualize your patent information.

Lastly, he introduced IPHatch 2021/2022 for technology start-ups and briefed the timeline in 2022.

Reference:

IPHATCH - https://www.iphatchday.com/

20210429: IPHatch Webinar - Market Research for Start-ups - https://qualityalchemist.blogspot.com/2021/04/iphatch-webinar-market-research-for.html

20210407: IPHatch inspiring panel - Innovations · Future Living · Startups - https://qualityalchemist.blogspot.com/2021/04/iphatch-inspiring-panel-innovations.html

OBORRI Webinar: International Economic Trends - Post Pandemic

 Webinar named “International Economic Trends - Post Pandemic” was organized by One Belt One Road Research Institute (OBORRI), Chu Hai College of Higher Education on 5^th May 2022. Prof. Rogach Oleksandr was the first guest speaker and his topic named “Current Trends in Global MNE’s Investments: Post Pandemic”. Firstly, he briefed the multinational enterprises (MNEs) revolutionized world economy (Globalization) in the mid-1980s.

Then he mentioned the MNE’s investments which separated from “Before Pandemic”, “Amid Pandemic” and “After Pandemic”. Top 10 major FDI recipients in 2019 and 2020 were discussed.

After that Prof. Oleksandr discussed the important risks in 2022 such as new waves of Covid-19, geopolitical tensions, bottlenecks of labour (supply chain) and inflation, etc. Then he introduced the three key technology for new industrial revolution (NIR) that were robotics-enabled automation, supply chain digitalization and additive manufacturing.

Finally, he concluded the three determinants would tend to favour one of four trajectories and some trends from 2022-2023 showed as follows .

-          MNEs will consider locations of FDI outside of the main business cities

-          MNEs (namely manufacturers) will shorten their supply chain risk.

-          MNEs will further reshore their activities.

-          MNEs will prefer a smaller project sizes.

The second speaker was Prof. Alexander Pidchosa (Associate Professor, OBOR Research Institute, Chu Hai College & Taras Shevchenko National University of Kyiv, Ukraine) and his topic entitled “Global Trade in Commodities: Is the Commodities Supercycle Accelerating?”

Firstly, he explained the relationship between commodities and inflation. Then he discussed the monthly Producer Price Index (PPI) from 2019 to 2022 to explain more about recent commodities supercycle.

After that Prof. Pidchosa introduced some cases for explanation such as key petrochemicals demand growing. He said commodity prices are subject to increase due to the more complicated routes; difficulties in ports; search for alternative ways of transportation; increasing fuel prices; and introducing new environmental standards for sea transport.

Lastly, Prof. Pidchosa concluded that the commodities supercycle would only accelerate in the near future.

Reference:

OBORRI - https://www.chuhai.edu.hk/node/1794

20190319: Chu Hai College Public Talk on Uzbekistan: On the Reform Path - https://qualityalchemist.blogspot.com/2019/03/chu-hai-college-public-talk-on.html

ESG Webinar – Digital Era Strategy – 9 Data Strategies to Win Customers’ Hearts

The Executive Study Group (ESG) webinar named “Digital Era Strategy – 9 Data Strategies to Win Customers’ Hearts” was held by Asia Pacific Institute for Strategy Limited (APIFS) on 4^th May 2022.   In the beginning, Dr. Mark Lee briefed the background, history, and goal of Asia Pacific Institute for Strategy Limited (APIFS). 

Firstly, Dr. Mark Lee introduced guest speaker Mr. Neil Hoyne who is a senior fellow at Wharton and Google’s Chief Measurement Strategist. 

Then they discussed how many companies would employ company data for decision making and Mr. Neil Hoyne said only 6%! Moreover, management believed CFO upto 85-90% but believed Marketing only 10%.

Then Dr. Mark Lee shared the first insight was more focused on building customer relationship such as customer life cycle value.

Insight #2 is digital transformation is part of company DNA that not a business fashion term.  Mr. Hoyne also quoted Kennedy statement that “victory has 100 fathers and defeat is an orphan.”

Insight #3 that no perfect data you have but got insight from such data to ahead your competitors.

Insight #4 is marketer’s KPI on customer life cycle value that could close the gap with CFO.

Insight #5 is to build up database to connect people.

Insight #6 is for data scientist that they need front line staff and customer information.  So google employ data science as sale representative.  

Insight #7 is to rotate questions weekly and got as many new ideas as possible. 

Insight #8 don’t ask too many questions to your customers but good question with goal.

Lastly, Dr. Mark Lee introduced Mr. Neil Hoyne’s first book named “Converted: The Data-Driven Way to Win Customer’s Hearts” which is published in Feb 2022.

Reference:

Asia Pacific Institute for Strategy Limited (亞太策略研究所有限公司) – www.apifs.org

ESG facebook - https://www.facebook.com/groups/esg08

Previous talks summary:

https://qualityalchemist.blogspot.com/search/label/Executive%20Study%20Group

HKSQxEngDS Webinar - Survival Mode Quality: Quality & Innovation Tools, and ISO Standards for Survival in a Pandemic

 The Hong Kong Society for Quality (HKSQ) and CityU EngD Society co-organized a webinar on “Survival Mode Quality: Quality & Innovation Tools, and ISO Standards for Survival in a Pandemic” on 30^th April 2022. The webinar tried to combine different quality management and innovation tools (Lean & Extenics), as well as ISO standards (ISO 9001, ISO 22301 & ISO 22316) for achieving the survival mode of businesses.  I (Dr. Lotto Lai, Chairman of HKSQ) was the guest speaker for HKSQ and EngD Society on this topic.

Firstly, I briefed the impact under Covid-19 and the contents of this webinar including business model canvas, lean concept, extenics, ISO 9001 risk-base thinking, business continuity and organization resilient, as well as, survival mode quality model.

Using HKSQ as example, I shared our problems through Business Model during pandemic period such as no onsite activities including seminar, visit and workshop, etc.

The first quality tool selected for survival mode of business is lean concept.  After briefing the process of lean, 7 wastes (muda) were mentioned and the 8^th waste was identified as unused employee creativity. 

And then Extenics and Extension Innovation Method were introduced for diamond thinking as so to create more new ideas to solve our problems.

Recently example is designated taxis (抗疫專用的士) that can be explained through extenics model for car rental.

After that ISO 9001 risks and opportunities (clause 6.1) was employed. We used HKSQ case to identified four risk and evaluated their level.  Opposition of those risks are our opportunity and we tried to propose different actions. 

Incident management under ISO 22301 (previously BS 25999) was discussed. This business continuity management is a specific application of the broader concept of resilience to ensure organization survival during disruptive incidents.

And then ISO 22316 organizational resilience was introduced that is holistic management system for enhancing organization capability to absorb and adapt in a changing environment to enable it to deliver its objectives and to survive and prosper. Organizational resilience states the structure approach including principles, attributes and activities.

Finally, we reviewed the business model canvas in Viability, Desirability and Feasibility of HKSQ.

For Viability, we considered the profit and loss account report to analyze our financial health of the organization.

For Desirability, we employed Kano Model to consider our customers’ needs.

For Feasibility, we also used extenics to create new methods to provide services under pandemic. One example we used are online teaching in university and different ideas through different combination as well as evaluation were demonstrated.

At the end, I purposed the Survival Mode Quality Model involved all topics we discussed today and hopefully it could give inspiration to all participants.

Reference:

HKSQ - http://www.hksq.org

CityU EngD - https://www.cityu.edu.hk/adse/engd.htm

20220323: HKSQxEngDS Webinar - Decision Quality enhancement by using Transformation Bridge on Anti-Epidemic Strategies - https://qualityalchemist.blogspot.com/2022/03/hksqxengds-webinar-decision-quality.html

Previous relevant seminars:

BMC:

20140825: HKSTP Seminar on Business Model Canvas - https://qualityalchemist.blogspot.com/2014/08/hkstp-seminar-on-business-model-canvas.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 “Quality Startup Management System” - https://qualityalchemist.blogspot.com/2015/10/iaq-world-quality-forum-2015-hungary_26.html

Lean:

20081122: Solutions for Profits Seminar II (My project aimed to reduce the process time of workflow of IC Design Tools booking and billing.) - https://qualityalchemist.blogspot.com/2008/11/solutions-for-profits-seminar-ii.html

20101029: Applying Lean Principles to Supply Chain Management - https://qualityalchemist.blogspot.com/2010/10/applying-lean-principles-to-supply.html

Extenics:

20170331: Extension Innovation Method Trainer Course Level 1 - https://qualityalchemist.blogspot.hk/2017/03/extension-innovation-method-trainer.html

20170409: Extension Innovation Method Trainer Course Level 2 - https://qualityalchemist.blogspot.hk/2017/04/extension-innovation-method-trainer.html

20170514: Extension Innovation Method Trainer Course Level 3 - Part 1 - https://qualityalchemist.blogspot.hk/2017/05/extension-innovation-method-trainer.html

20170528: Extension Innovation Method Trainer Course Level 3 - Part 2 - https://qualityalchemist.blogspot.hk/2017/05/extension-innovation-method-trainer_28.html

ISO9001:2015

20120519: HKQAA Seminar on the next version of ISO 9001:2015 - https://qualityalchemist.blogspot.com/2012/05/hkqaa-seminar-on-next-version-of-iso.html

20151209-10: HKQAA ISO9001:2015 QMS Lead Auditor Transition Training Course - https://qualityalchemist.blogspot.com/2015/12/hkqaa-iso90012015-qms-lead-auditor.html

ISO 22301

20081016-17: Implementation of Business Continuity Management - https://qualityalchemist.blogspot.com/2008/10/implementation-of-business-continuity.html

20121016: HKQAA Seminar on ISO 22301 Business Continuity Management System - https://qualityalchemist.blogspot.com/2012/10/hkqaa-seminar-on-iso-22301-business.html

ISO 22316

20170518: HKQAA Symposium 2017 (Part 1) - Dr. Nigel Croft "The Role of ISO Standards in Governance, Risk and Compliance Management for Today’s Business" - https://qualityalchemist.blogspot.com/2017/05/hkqaa-symposium-2017-part-1.html#more