2013年6月30日星期日

World Internet Developer Summit

The World Internet Developer Summit was organized by Internet Society Hong Kong, Cyberport and Hong Kong Science & Technology Parks Corporation (HKSTPC) which held from 27 to 28 Jun 2013. The first day was held in Cyberport and the second day was held in HKSTPC. It aimed to connect with the greatest minds in the industry with the latest Internet development, news, various development platform techniques, hints and tips. I attended the second day morning session and would like to share the event below.


In the beginning, Prof. Joseph Ng (Vice-Chairman, Internet Society Hong Kong) gave a welcome remarks. He expected industry continued to keep technical speed and Internet development in Hong Kong.


Hon. Charles Mok (Legislative Councilor (IT)) was our guest and gave an opening remarks. He suggested to enhance the higher education on IT and to have more talents in IT field whose contributed in Hong Kong.


Mr. Anthony Tan (CEO, HKSTPC) gave an introduction of Science Park and explained how Science Park infrastructure and software support on the growth of IT industry.


Dr. David Chung (CTO, Hong Kong Cyberport Management Co., Ltd.) also introduce Cyberport programmes which assisted IT start-up companies.


Group photo of organizers and speakers


The first keynote speaker was Mr. Britt Selvitelle (Early Engineer at Twitter (Founding Team); Volunteer Engineer at Obama for America) and his topic named "Comparing and Contrasting Scaling Twitter and The Obama Campaign".


Britt briefed "The Love and Science behind the Growth of Twitter". He mentioned two words "Dopamine", "Norepinephrine" and "oxytocin" to explain how chemical affect human behavior. Then he was talking about Twitter which implied relationship.
After that he asked three questions below.
1. Should this exist in the world?
2. Are these people who can bring it into the world?
3. Are these the people I want to bring it into the world with?


The social reality of a group deals with their opinions and beliefs. Britte then quoted Peter Gollwitzer that "Change happens when people don't think about it." After that Britte introduced their team for Obama Campaign in Canada. He mentioned the different strategies as follow:
Before => GE 3rd Party Vendors
Twitter => Rails & Platform
Obama => Built Platform vs 3rd Party Vendors

Moreover, Britte emphasized to build out an Internal Tools Team. They also need to due with too much data problem. At the end, Britte quoted "Steven Pressfield statement as conclusion that "A child has no trouble believing the unbelievable, nor does the genius or the madman. It's only you and I, with our big brains and our tiny hearts, who doubt and overthink and hesitate."


The second speaker was Mr. Matt Valentine (Enterprise Solution Director, Microsoft Hong Kong) and his presentation entitled "Windows Azure and the cloud computing opportunity for developers".


Matt briefed the transformation of ICT included Cloud Computing, Big Data and Application Development. He also mentioned the digital accelerators of change. For processing power, it doubles every 18 months. For Bandwidth, it is doubling faster than processing power. And Digital data storage is doubling every 12 months.

After that he pointed out characteristics of Big Data included Massive data volumes, New data sources, Real-time and fast moving data, etc. After that he introduced Windows Azure which is a cloud computing platform and infrastructure, created by Microsoft, for building, deploying and managing applications and services through a global network of Microsoft-managed datacenters.


Matt said it should be focused on apps, not infrastructure. Windows Azure is an open source. Matt had demonstrated the application on-site and showed the data analysis in Hong Kong as an example.


Afternoon sessions were concurrent workshops.

Reference:
Internet Society Hong Kong - http://www.isoc.hk/
Cyberport - http://www.cyberport.hk/en
HKSTPC - http://www.hkstp.org/zh-HK/Homepage.aspx

2013年6月29日星期六

ASQ InfVoices - Quality Questions and Challenges

ASQ Influential Voice's June Topic was "Quality Questions and Challenges". Paul Borawski (CEO, ASQ) asked us two questions:

1. What is the most important challenge the quality community faces in ensuring that the value of quality is fully realized for the benefit of society?
2. What question does the quality community most need answered in order to advance the state of quality practice in the world?

I try to answer the first question using China community quality problem as example. The notorious case is "Melamine" in milk (Quality Crisis in Milk Industry). According to Freeman comments on China food problem, he mentioned four key failures.
1. Defect in quality awareness in government officers and leaders of industries.
2. Defect in quality structure including QC, QA and QM
3. Defect in management system to control the value chain
4. Defect in surveillance system of government bodies
All these defects are related to human being. Therefore, Human Factor is the most significant and it should be the most important challenge in the quality community. How can we solve food quality and safety problem? I believe it needs to implant the integrity concept in everyone through education and establishing social quality culture environment.

For the second question, I believe the quality professional should ask how to establish the "TRUST" from customer. Quality is the fundamental of obtaining customer's trust. However, many leaders of industries consider profit more important than quality. They will sacrifice quality for higher profit. In Jerry article stated "The Innovation Invitation" (11 Jun 2013). I think it is no need to sacrifice quality but using innovation to increase the profit. Jerry described "making things better" (quality) versus "making better things" (innovation). I would like to restructure the sentence to integrated Quality and Innovation, as well as, Hong Kong Science Park slogan "Making things happen" as conclusion below.

"Making Better Things Happen and Better"

Reference:
2010年05月- 質與量的戰爭:透視“中國品質”的的真相與未來(作者:楊鋼著)
(Freeman Young Gang (2010) "The war of Quality:Penetrate the true and future of China Quality" In Chinese)



2013年6月26日星期三

International Symposium on Innovation Excellence and Practices 2013

The International Symposium on Innovation Excellence and Practices (ISIEP 2013) was held on 25 June 2013. The seminar was jointly organized by Institute of Systematic Innovation Hong Kong (ISIHK), Manufacturing and Industrial Division of the Hong Kong Institution of Engineer (HKIE) and Department of System Engineering and Engineering Management of City University of Hong Kong (SEEM, CityUHK) . Hong Kong Society for Quality (HKSQ) and Hong Kong Science and Technology Parks Corporation (HKSTPC) were supporting organizations. The seminar was first time in Hong Kong and aimed to share the worldwide industries leaders or the best minds in innovation practices.

Before the seminar, organizers and guests took a group photos.


Organizers (ISI, HKIE, CityU) and supporting organizations (HKSQ, HKSTPC) representatives took a photo with Miss Janet Wong (Commissioner for Innovation and Technology, HKSAR) and Ir. Dr. The Hon WK Lo (Representative of the Engineering Functional Constituency of the Legislative Council).

(Left: Ir. Dr. Lotto Lai, Ir. Dr. KS Chin, Ir. Dr. Victor Lo, Prof. Fugee Tsung, Prof. KL Tsui, Ir. Dr. Michael YH Li, Miss Janet Wong, Ir. Dr. WK Lo, Ir. Richard WN Tse, Ir. Chan Fuk Cheung, and Ir. Peter CK Chak)


In the beginning, Ir. Dr. Michael YH Li (Chairman of ISIHK) gave a welcome address. He commented that this symposium provided a platform for Network of Innovation.


Then Prof. Kwok TSUI (Head of Dept. & Chair Professor of SEEM, CityU) gave a welcoming speech. He expressed that quality management had started to focus on Innovation such as ASQ.


Ir. Dr. The Hon WK Lo (Representative of the Engineering Functional Constituency of the Legislative Council) presented an opening speech. He explained Innovation was creating some new idea which could be a transferable skill. He separated the concept among creativity, Invention and Innovation below.
Creativity: Thinking no one else through before
Invention: Transformation of thought into tangible ideas
Innovation: Turning the ideas into products (Ideas -> Concepts -> Prototypes -> Product)


Dr. Lo said there were four types of innovation included Product, Process, Supply Chain and Marketing. The he mentioned four I's competitive advantages of Hong Kong that were Integration, International, Information and Integrity. Role of the Government on Innovation was discussed. He proposed to enhance investment in scientific research; promote the commercialization of technological achievements, industrialization of products, and internationalization of industries; and promote regional co-operation, boost technological co-operation between Hong Kong and the Mainland. Lastly, he concluded that "Innovation will make the world a better place for the younger generation!"

Miss Janet Wong (Commissioner for Innovation and Technology, HKSAR) gave an opening remarks and her topic named "The Government's Perspective and Vision about Innovation Development in Hong Kong. She briefed the mission of government on innovation to reinforce the innovation and technology (I&T) sector as an impetus for economic growth,as well as, spearhead Hong Kong's drive to become a world-class, knowledge-based economy.


The government aimed to create a vibrant ecosystem for all key players (including the Government, the industry, the academia and the research sector) to interact in a favourable environment with excellent hardware and software support. For hardware, it provided world-class technological infrastructure such as Hong Kong Science Park, 3 Industrial Estates and 5 R&D Centres. For software, Innovation and Technology Fund (ITF), which set up in 1999, had four programmes to support R&D and non R&D projects. The new scheme named R&D Rebate Scheme started in April 2010. Some funded projects were briefed included Thin-film silicon solar cell, LED lighting and 20 KW fast Charging Station.

Presentation of souvenirs and group photo with speakers and sponsors.


The session chairman of Morning Session was Ir. Dr. FC Chan (Immediate Past President, HKIE).


The first keynote speaker was Prof. Sergei Ikovenko (President, International TRIZ Association (MATRIZ), USA, Adjunct Professor, MIT) and his presentation entitled "Lowering Risk in R&D. Disruptive Innovation vs Sustaining Innovation, Knowing What is Best for Your Product Now." His presentation separated into six parts included "Sustaining or Disruptive Innovation?", "The Guiding Principle: Main Parameters of Value (MPV)", "The Tool: S-Curve Analysis", "System of Stage Indicators and Recommendations", "S-curve Landscape for Different MPVs" and "Results of S-Curve Analysis and Selection of Innovation Tools".


Prof. Ikovenko explained that Sustaining Innovation was improvement in parameters under same principle of operation and technology. However, Disruptive Innovation was for new market, value network, new opportunities and old technology substituted with new technology. Then he mentioned what is Main Parameter of Value (MPV) and Innovation as the diagram below. He also explained Marketing people considered on "High Level Need" which was high level expressions of value and independent of product implementation. However, Engineer considered "Physical Parameter" which was measurable physical parameter of the product. In between two side considerations, "Main Parameter of Value" was commonly understood expression of value delivered by a product for a specific stakeholder.


Then Prof. Ikovenko mentioned S-Curve Analysis which was an analytical tool that determined where a product was in its development and what steps should be taken to improve it. During the analysis, we needed to ask "In what stage are we?" and "What should we do in this stage?".


In summary, S-Curve analysis gave us insights as to what type of innovation we needed. Then we need to decide to use disruptive or sustaining innovation. If using Disruptive Innovation, it would jump to next S-Curve using different technology but same MPV or improving a totally different MPV. If using Sustaining Innovation, it would improve the same MPV with the same technology.

The second speaker was Mr. Young-Ju Kang (Senior Manager, POSCO; The First International TRIZ Master Level 5) and his topic was "TRIZ as a Tool of Concept Innovation". Mr. Kang explained why TRIZ needed using SONY Walkman and APPLE iTune as example.


Then he explained how TRIZ filled the gap of deriving concepts in product development stage. There were some reason TRIZ was needed including Cost Reduction, Patent Circumvention, System Improvement and Improving Engineers' Creativity.


Mr. Kang briefed Value Creation of POSCO was equal to Value Innovation (VI) plus Value Engineering (VE) with TRIZ. Value Innovation (VI) was mad a new product with new value factors. He used a hammer as example to explain how to create a new hammer using function analysis.


After that he introduced Value Engineering (VE) which was value-up system to improve the product. One example was using Pulverized Coal (Cheap) replaced Cokes (Expensive).


Finally, Mr. Kang introduced the propagation strategy of Value Creation - TRIZ.
1. Preparation Stage
2. Information Stage
3. Analysis Stage: Function Analysis, Su-Field Analysis, Cause Effect Chain Analysis and Flow Analysis
4. Concept Generation: Scientific Effects, 40 Inventive Principles, 76 Inventive Standard, Trend of Engineering System Evolution and ARIZ
5. Evaluation Stage
6. Development Stage
7. Post Study

The afternoon session chairman was Dr. Gregg Li (CEO, Gregg Li and Co; Vice Chairman of Business and Professionals Federation of Hong Kong).


The second session keynote speaker was Dr. Paul Filmore (Postgraduate Projects Manager, Plymouth University, UK) and his presentation entitled "Innovation in Project Management Training".


Dr. Filmore briefed the seven areas requirements for research students included "Research Skills and Techniques", "Research Environment", "Research Management", "Personal Effectiveness", "Communication Skills", "Networking and Team-working" and "Career Management". The most difficult to teach was identified as "Communication".


Dr. Filmore introduced two areas which was the development of the Research Grant Proposal and Complimentary specialist 'lectures' on specific issues. The justification of proposal involved Economic Impact, Commercialization and Sustainability. Then he mentioned the breakthrough-thinking and TRIZ which he spend a lot of time for teaching (See diagram below). Then he briefed MBTI Type Indicator which was a psychometric questionnaire designed to measure psychological preferences in how people perceive the world and make decisions.


The fourth speaker was Mr. Heikan Izumi (General Manager of Project Planning, Izumi Products Company, Japan) and his topic named "Innovative Problem-solving processes based in Japanese Expert Engineers' Solutions".


Mr. Izumi said many expert workers including engineers had retired from 2007 to 2012 in Japan. Therefore, he would like to study the problem solving process between expert and non-expert engineers so as to propose a problem solving method reduce their thinking gap. Expert Engineers were defined as excellent ranking engineer with more than 3 products development a year and the Non-expert Engineers were defined as normal ranking engineer with less than 2 products development a year.


During the study, Mr. Izumi defined two approaches named Specific Technology based Approach (STA) which applied specific technology directly to solve technical problems and Management of Technology (MOT) based Approaches (MTA) which found solutions through logical processes. However MTA was not popular for many engineers because expert engineers already thinking based on MTA as tacit knowing from experiences unconsciously and non-expert engineer depended on expert engineers through STA using MTA indirectly.

After Questionnaire Comparison, Expert Engineers were feeling MTA was more useful than Non-Expert Engineers. After Case study Comparison to reduce sound noise in an electric shaver, it was found that Expert Engineers' solutions covering more root causes than Non-expert Engineer's solutions.


Then Mr. Izumi suggested the problem-solving processes for Non-expert Engineer and they got similar solutions with Expert Engineers. Therefore, Non-expert engineers could have tacit knowing like Expert Engineers by using MTA thinking.

The fifth speaker was Dr. Lin Yue (General Manager, Beijing IWINT Technical Ltd., China) and his presentation title was "The Promotion Mode and Path of Innovation Approaches in Enterprise".


Dr. Lin Yue introduced IWINT business and then mentioned their Knowledge-based Innovation Solution. Moreover, they translated most TRIZ methodology and terms into Chinese. They separated the TRIZ into three parts such as Algorithm, Tools and Terms. In human capital, they provided a systematic training from awareness, experience, application, accumulation and sustainable development of TRIZ.


The last speaker was Mr. Heungyeol Na (TRIZ Expert / Senior Engineer, Samsung Mobile Display, Korea) and his topic entitled "The Successful TRIZ History of SMD (7 tips for the adoption of TRIZ in the company)".


7 Tips for adoption of TRIZ were discussed as follows:
Tip 1 - Try to make CEO to be assured of TRIZ
Tip 2 - Organize TRIZ Promotion Team
Tip 3 - Draw project with Top-down style at the early stage of TRIZ introduction
Tip 4- Choose the TRIZ method which has the problem solving process
Tip 5 - Be carry out TRIZ training course; starting with CEO
Tip 6 - Give Incentive to Internal TRIZ Expert who has TRIZ Level
Tip 7 - Collaborate with other tools which can compensate deficiencies of TRIZ

Top management support was found very strong in SMD. SME CEO recognized TRIZ was able to solve their business problem. Then Mr. Na briefed the TRIZ history of SMD.


The training schedule was introduced which was started from CEO (6 hrs training!!).


The current situation of SMD TRIZ in 2012 was showed in the following diagram.


Q&A session.


At the end, Ir. Dr. YM Wong (Chairman, HKIE-MIE Division) gave a closing remarks. Dr. Wong said Innovation was fundamental quality and competitive advantage in product development. Young engineers were likely to bring many new idea / concept through systematic innovation.


After the symposium, HKSTP team took a group photos and Dr. Aaron Tong joined us together.
(Left: Lotto, Ted, Annie, Danny, TM and Aaron)



The Networking Dinner was arranged after the symposium. All TRIZ Level 1 classmates took a photo with our teacher Dr. Micheal Li.

(Left: William Tsang, Herbert Lee, Dr. Micheal Li, Keble Chan and Lotto Lai)


During the dinner, the Hon Charles Mok (Representative of the Information Technology Functional Constituency of the Legislative Council) gave a honourable speech.


After that 2013 MATRIZ Level 1 Certificate Presentation Ceremony was performed and we took a group photo for memory.

(Left: Carlos Hung, Keble Chan, Prof. Kwok TSUI, Dr. Micheal Li, Ir. Richard Tse, Mr. Charles Mok, Prof. Sergei Ikovenko, Lotto Lai, William Tsang and Herbert Lee.)


Reference:
Institute of Systematic Innovation, HK - http://www.isi.org.hk/
SEEM of CityUHK - http://www.cityu.edu.hk/seem/
HKIE-MIE Division - http://www.hkie.org.hk/eng/html/aboutthehkie/Disciplines/mie.asp
MATRIZ - http://matriz.org/
HKSQ - http://www.hksq.org/index.asp
HKSTP - http://www.hkstp.org/en-US/Homepage.aspx


2013年6月22日星期六

Mansfield (萬賢堂) Grand Opening Ceremony

I was honor to be invited by Mr. Billy Man (Managing Director, Mansfield) to participant Mansfield Consulting Limited Grand Opening Ceremony on 22 June 2013. I knew Billy since 2011. After attended his seminar, I found that Billy is very experience and professional in Service Quality. Then I represented HKSQ to invite him giving us a Service Quality Seminar during World Quality Month in Nov 2011.


Then Billy explained their vision and services included Mystery Shopper Assessment, Service Leader Program, Corporate Training, Sellability Assessment, Barrier Free Service Assessment and Consulting Service. I was interesting in the Barrier Free Service Assessment because it would provide more job opportunity to less fortune people. My idea is that Mansfield provides consulting service and HKQAA provides certification service. It seems perfect matching.


Then I took a photo with some of Mansfield staff. Mr. Joe Lai is one of different ability staffs, who is familiar in Chinese and computer. Ms. Zonta Yung (Business Development Manager, Mansfield) responded for business development.


I also met Mr. Ronald, YF Lau (Chairman, Hong Kong Food Hygiene Administrators Association; Vice-President, Hong Kong Food Council). We exchanged many quality ideas included Food, Education, etc.


Many guests were coming and Billy was very busy.


Then the whole Mansfield team member took a photo. A guest Mr. Law (羅偉祥) (Vice-chairman, Direction Association for the Handicapped) also joined the opening and took a photo together.


I presented a Golden Sailboat to Billy. It indicated that sail smoothly through the New Business (一帆風順).


Let's view Mansfield office.


Training Room


One thing was special that they had considered different ability people.


Reference:
Mansfield Consulting Limited - http://www.mansfieldhk.com/

Billy's seminar:
Seminar on "Service Gauge" on 16 Aug 2011.
http://qualityalchemist.blogspot.hk/2011/08/seminar-on-service-gauge.html
Service Quality Seminar organized by Hong Kong Society for Quality (HKSQ) on 4 Nov 2011
http://qualityalchemist.blogspot.hk/2011/11/service-quality-seminar.html
Service Gauge Seminar on 16 Feb 2012.
http://qualityalchemist.blogspot.hk/2012/02/hkqaa-service-gauge-seminar.html

Barrier Free Accessibility Management System Certification
HKQAA Seminar on Barrier Free Accessibility Management System - http://qualityalchemist.blogspot.hk/2013/04/hkqaa-seminar-on-barrier-free.html

Related HKSQ Activity
HKSQ Dialogue-in-the-Dark Experience on 16 March 2013
http://qualityalchemist.blogspot.hk/2013/03/hksq-dialogue-in-dark-experience.html


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