VDA 6.2 QM in the Automotive Industry Standard – Awareness and Application Training

I am invited by Berry Yeung (Certification Manager – TUV SUD) to participant part of VDA 6.2 awareness and application training courses on 28 Feb 2010. The VDA 6.2 training series are organized by Hong Kong Vehicle Repair Merchants Association and venue is in Hong Kong Productivity Council (HKPC). Mr. Veit Janzik (Quality System Manager – Detroit Diesel Corporation) is the trainer.

Today, Mr. Veit Janzik explained and interpreted the requirement of Chapter 7 “Service realization” in VDA 6.2:2004. The process chain for the realization of a service was introduced.
1. Definition of market and customer requirements
2. Service (product) development
3. Service provision process development / preparation
4. Marketing
5. Sale of the service
6. Provision of the service
7. After-sales service and customer support
8. Purchasing and logistics, involvement of suppliers



Many clauses were found new from ISO 9001. I would like to summarize some interested clauses as follows:
Cl. 4.1.1 Outsourced service process (In Cl. 7.4.1 Purchasing process)
Cl. 5.1.1 Business plan (It includes cost aspects, sales and marketing aspects, overall corporate aspects, and development aspects in the Chapter 5 “Management responsibility”.)
Cl. 5.1.2 Process efficiency (The value-adding and support processes shall be reviewed by top management to assure their effectiveness and efficiency.)
Cl. 5.5.2.1 Customer representative
Cl. 5.6.1.1 & 5.6.1.2 Review of customer & employee satisfaction
Cl. 5.6.1.4 Financial review (Usually, ISO 9001 is not required but VDA 6.2 needs.)
Cl. 5.6.4 Financial reporting and evaluation
Cl. 5.7 Product safety
Cl. 6.2.1.1 Employee leadership improvement (one of examples are the application of quality tools and methods.)
Cl. 6.2.2.2 Employee motivation
Cl. 6.3.1 Contingency plans
Cl. 7.2.1.1 Market research (it involves creating a solid foundation of systematic and comprehensible market and customer analysis, as well as competitor analysis, to recognize the market changes.)
Cl. 7.2.3.1 Marketing (It includes “Market coverage”, “Compliance of advertised statements”, “Building trust”, “Effectiveness of marketing activities” and “Crporate identity”.)
Cl. 7.4.1.1 Regulatory conformity (In Clause 7.4 Purchasing)
Cl. 7.4.1.2 Supplier quality management system (Suppliers need to fulfil the requirements of ISO 9001:2000.)
Cl. 7.5.1.1 Service provision control plan
Cl. 7.5.1.6 Final inspection and handover to the customer (It performed by authorized personnel may, where necessary, be conducted together with the customer.)
Cl. 7.5.1.8 Service and customer support (including after-sales)
Cl. 7.5.5.1 Storage and inventory (Inventory management system includes “first-in-first-out” (FIFO) mechanism.)
Cl. 8.2.2.2 Process audit (apart from Cl. 8.2.2.1 – QM system audit)
Cl. 8.4.2 Benchmarking (In Cl. 8.4 Analysis of data)
Cl. 8.5.2.1 Problem solving (e.g. 8-D report)
Cl. 8.5.2.2 Error-proofing (It means “right first time”.)
Cl. 8.5.2.3 Services under claim


Finally, we took a photo with trainer for memory.
(Center – Mr. Veit Janzik and Right – Mr. Berry Yeung)

For more information:
Detroit Diesel Corporation (http://www.detroitdiesel.com/)

Hong Kong Vehicle Repair Merchants Association (香港汽車修理同業商會) (http://www.hkvrma.com.hk/hk/society/home.html)

VDA 6.2:2004 “Quality management in the automotive industry – QM-system audit - Services” (Particular requirements corresponding to ISO/TS 16949:2002 for automotive service providers) 2nd Edition 2004.

Annual Gala of the Industrial Engineering and Logistics Management Students’ Society

It is my honor to be one of the guests attended Annual Gala of the Industrial Engineering and Logistics Management Students’ Society (IELMSS) tonight. I would like to thank Prof. Fugee Tung (Head of Department of Industrial Engineering and Logistics Management, HKUST) for his kindly invitation.

During the dinner, I had a chance to sharing my experience in industry to the final year students in IELM Dept. We discussed different topics such as career information, interview strategy and professional development, etc.

Group photos with students, all guests and professors had taken after the dinner.

Each guest got a souvenir cup for memory.

The IELMSS is a non-profit making, student run body which is responsible for promoting the field of industrial engineering and logistics management to its members and fellow students. Its aim is to foster a closer relationship between its members through its various functions, and to work as a bridge among the IELM Department and its students.

For more information about IELMSS:
http://ihome.ust.hk/~su_iess/index.html

HKSTP focus on Environmental Protection Industry

I would like to share an article published in “e-zone” PC magazine which was issued on 11th Feb 2010. The article introduced Hong Kong Science Park’s strategy on environmental protection industry in its phase III development. Reducing carbon is the global trend for responding to Global Warming.




CEO of HKSTP said it is a long term investment on R&D and high-technology industry. The coming focus will be on biotechnology and environmental protection technology.

In order to attract investment, “Angel Investment” and “Venture Capital” funds are offered to different companies in Science Park.

The photo showed MyCar (Electric Car developed by PolyU) placed in Science Park during exhibition.

Hong Kong Science Park Solar Energy Technology Support Centre and DuPont Apollo Global Thin Film Photovoltaic R&D Centre worked for the first major technology co-operation project to establish a solar energy research and industrial platform in collaboration under the “Shenzhen-Hong Kong Innovation Circle”. In future, Science Park planned to create supply chain industries for Environmental Protection.

Prof. Way Kuo named IAQ Academician Emeritus

Mr. Gregory H. Watson represented the International Academy for Quality (IAQ) to present the Academician Emeritus certificate to Prof. Way Kuo in 2009.

Professor Way Kuo is President and University Distinguished Professor of City University of Hong Kong with effect from 14 May 2008. He is a Fellow of the American Society for Quality (ASQ), and also an elected member of the International Academy for Quality (IAQ).

For more information:
http://wikisites.cityu.edu.hk/sites/newscentre/en/Pages/200912011600.aspx

http://iaq.asq.org/

HKSQ 2010 Company Based Student Project Competition

The 6th HKSQ Company Based Student Project Competition started on 6th February 2010. We are please to have sponsorship offered by Techworld Industries Ltd., in which opportunities will be given to students to work on some actual industrial cases and propose resolutions. So, they would gain some industrial experience in the competition.

HKSQ student project competition has a long history since 1994. In the beginning, it was called Quality Management Student Project Competition organized by PolyU and supported by HKSQ, HKIE, HKQAA, IEE and IQA. After 2000, the sponsorship of the event in UK was terminated. HKSQ recognized the value and took up the challenge of organizing this competition from 2000 onwards. In 2005, we changed the mode of competition from undergraduate final year project to company based problem solving project.

Program schedules of HKSQ 2010 competition was briefed as follows.
i) Briefing session of the program (06 Feb 2010)

Mr. Karson Chiu (Past Chairman) is one of the student project competition leaders who explained the regulations.


Mr. Anthony F. Ma (Operation Manager – Techworld) introduced the company background and quality concepts to students.

Mr. Ravi Leung (Asst. Quality Manager – Techworld) briefed four questions related to Pilot Production Quality, Total Staff Involvement, Supplier Quality Management, and Voice of Customer, to all participants.

ii) Visit the factory of Techworld (05 Mar 2010)

iii) Project Presentation (27 Mar 2010)


For more information of HKSQ student project competition and sponsor company:
http://www.hksq.org/special_event.htm
http://www.tworld.com.hk/