Asian Network for Quality (ANQ) Congress 2020 was held by Korean Society for Quality Management (KSQM) in Seoul, Korea from 22nd to 23rd Oct 2020. The theme is "New Quality & New Trust: Measuring and Sharing of Quality Trust Index (QTI)". Because of the worldwide spread of COVID-19, the congress was performed online through Zoom meeting. Before the Congress start, many ANQ friends in the meeting room and we took a group photo.
I also collect
to Hong Kong team for group photo.
In the beginning, Prof. Panisuan Jamnarnwej (Chairman, ANQ) gave welcome speech. He said to maximize value and minimize risk that quality is the answer for the new normal under COVID-19.
Prof. Sunghoon Hong (President, KSQM) gave welcome speech and he appreciated Japan and India contributed large amount of papers. Finally, he thanks to Chairman and Honorary Chairman of ANQ to support KSQM for this congress.
Dr. Sangjin Lee (Chairman & CEO, Korean Standard Association) gave
welcome remark and he mentioned the disruption of supply chain during COVID-19
and TQM had not been considered in the past that we needed to overcome.
Then Prof. Heejun Park (Yonsei University, Korea) was as MC for the
Plenary Session I (Worldwide Quality Strategies after COVID 19) and then he
introduced four guest speakers in this session.
The first speaker was Prof. Jens Jorn Dahlgaard (Linkoping University)
and his presentation topic entitled “Quality Strategies: Before, Under and
After Corona?” Firstly, he introduced
the past quality strategy in the era of Shewhart, Deming & TQM using
PDCA. This period was from 1990 to 2005.
And then Prof. Jens Jorn Dahlgaard introduced Quailty & Industry 4.0
period from 2005 to 2020 that Physical planet and Cyber planet together convert
to Intelligent Digital Transformation (IDX).
After 2020, he proposed quality under and after Coron period that we
needed a new strategy quality management (SQM) and new roles of quality
managers.
Finally, Prof. Jens J. Dahlgaard used EFQM model as a continuous strategy development to explain stakeholder needs, opportunities and expectation. Based on Joseph statement “The 21st Century – A Century of Quality” and he commented “Each century will become a new Century of Quality”. At the end, he quoted different gurus that it is difficult to predict the future especially Quality after Corona
The second speaker was Prof. Emeritus Noriaki Kano (Tokyo University of
Science) and his topic named “Building Society Quality towards with-Covid-19
Society”. Firstly he briefed the current
status of Covid-19 in ANQ countries.
Then Prof. Kano compared current status of Covid-19 in terms of Infected
Cases and Deaths persons per Million (ppm) between ANQ and Non-ANQ
countries. It was found that ANQ
countries/regions had much lower death rate in ppm then western countries/regions
And then Prof. Kano explained it in the direction on process and quality
of society. Compared the Vertical
Evaluation (VE) to QA process (i.e. Based Model for QA: Process – defective to
Inspection – rejective to Customer – complaints) and VE to Covid-19 Process
(i.e. Society system – infection Prevention to Inspection system – PCR Testing
to Medical Treatment System – Hospital Recover/Death). He found that there were two societies such
as Covid-19 Pandemic Society and Covid-19 Free Society.
Finally, he found that Covid-19 Eradication Society that most countries
/ regions were not able to adopt it and probably bankruptcy (except
China). Another solution was Coexisting
Society with Covid-19 (wC) that could be adopted based on infected number under
control. He concluded that wC could be
the choice between Covid-19 Free Society and Covid-19 Pandemic Society.
The third speaker was Mr. Janak Mehta (Chairman and Managing Director of
TQMI) and his topic entitled “COVID-19 and its impact on people and the way
business and quality is being managed”.
Firstly he quoted John Hopkins University data on global corona map (https://coronavirus.jhu.edu/map.html).
Then Mr. Mehta discussed the worldwide business strategy after the
Covid-19 that was different from the past in different operating models that
had pushed companies over the technology tipping point.
After that he showed some experience sharing that attempting in India to
leverage technology to add value to customer through TQMI ICT business for
Quality 4.0.
Finally, ICT solutions based on 4E (Empowerment, Employees, Effectively
and Efficiently) Adoption, Analytics and Performance Management were
demonstrated especially the Digital Twin for advanced predictive solutions on
mobility industry.
Dr. Gregory H. Watson (EUR. Ing) was the last speaker and his topic was
“Coping with Global Turbulence … Crafting a Quality Approach”. In the beginning, Dr. Watson shared the
global megatrends from ASQ and commented the “whirlwind of change” is totally
confusing!
Then he added Covid-19 was just one of many global challenges and we
must learn how to attack these problems as a system in order to increase the
quality of life for humanity! And then
he briefed the socio-technical trends that full of uncertainty and risk.
After that Dr. Watson explained increasingly complex socio-technical
system with continued risk we faced that we needed to reduce such complexity
through process engineering and system thinking.
Lastly, Dr. Watson quoted Kaoru Ishikawa’s benediction on quality for
humanity and he said “Quality makes sense out of non-sense!”. He concluded quality that a persistent
pursuit of goodness coupled tightly with a relentless avoidance of badness.
