The 4th
Summit of pre-World Alliance for Chinese Quality (WACQ) (全球華人品質峰會) was organized by WACQ and CAQ
which held together with “The Commemorative Congress of the 40th Anniversary of
China Quality Association and TQM Promotion” (全面質量管理推進暨中國質量協會成立40週年紀念大會) from 27th to 31th
Aug 2019. The schedule arranged i)
registration on 27th Aug, ii) Attend the Commemorative Congress of
the 40th anniversary of CAQ and technical visit on 28th
Aug, iii) pre-WACQ Summit on 29th Aug, iv) Technical visit in
Taiyuan and pre-WACQ working meeting on 30th Aug and v) Chinese
culture tour from 31st Aug to 1st Sep. The founding
members of Pre-World Alliance for Chinese included China Association for Quality (CAQ), Chinese
Society for Quality (CSQ), Hong Kong Society for Quality (HKSQ) and Singapore
Quality Institute (SQI). This Alliance
was established after the 3rd Chinese Quality Forum (CQF) in Beijing
in 2015. Before the summit, Minda and I
took a photo in front of banner for memory.
All WACQ
representatives and CAQ members took a group photo.
(Left:
Mr. Li Gaoshuai (李高帥) (CAQ), Ms.
Duan Yihong (段一泓) (CAQ), Dr. Duan Yonggang (段永剛) (CAQ), Dr. Lotto Lai (HKSQ), Mr. Jia fuxing (賈福興) (CAQ), Mr. Tan Gheng Een (陳敬賢) (SQI), Prof.
Ching-Chow Yang (楊錦洲) (CSQ), Ms. Gao Xiuyan (高秀燕) (CAQ), Ms. Wang Lin (王琳) (CAQ), Dr. Lin Chang (林暢) (MQMA), Ms. Wang Lilin (王麗林) (CAQ) and Prof. TN Goh (吳桐毅) (SQI))
Ms. Wang
Lin (王琳) (Deputy
Secretary General, CAQ) was MC in the morning session.
In the beginning,
Mr. Jia fuxing (賈福興) (Chairman, CAQ) gave welcome
speech. He expected the Summit of pre-World Alliance for Chinese Quality (WACQ) (全球華人品質峰會) to enhance the recognition on
Chinese culture and enhancing the power of Chinese Quality.
Prof.
Ching-Chow Yang (楊錦洲)
(Chairman, CSQ) gave guest speech. He
reviewed the development of pre-WACQ from Chinese Quality Forum since 2012, as
well as, quality development in Taiwan.
Prof. Yang hoped that pre-WACQ members would be enlarged in near future.
Dr.
Lotto Lai (黎劍虹) (Chairman, HKSQ) represented HKSQ to give guest speech. He briefed the quality movement in Hong Kong
from the era of quality awareness to continual improvement and then to TQM and
quality innovation. Finally, he shared
his prospective that to develop QMS based Innovation Management, promoting the
China original discipline “Extenics” for innovation, cooperation with Shenzhen
for innovation and technology industry, as well as, promoting quality
innovation to Belt and Road.
Mr. Tan Gheng Een (陳敬賢) (Chairman, SQI) gave an opening
remark and he congratulated for the 40th anniversary of CAQ in the
beginning. He also shared Singapore
service quality and quality management.
The sharing session started and we all learnt from each other.
Dr.
Aaron Tong led his team members (TQM Consultants Co. Ltd.) to join pre-WACQ
summit.
The
first keynote speaker was Mr. Pan Yinsheng (潘銀生) (大亞灣核電運營管理有限責任公司黨委書記、總經理) who was awardee of China Outstanding
Quality Professional (中國傑出質量人) 2019 and his topic entitled “Practice the truth, quality in the East”
(實踐出真知，品質看東方). Firstly, he quoted Peter Drucker that
“Management is practice but not only knowledge. Verification is not from logic
but result. The only authority is
success.”
Then Mr. Pan introduced the history of Guangdong Daya Bay Nuclear Power Station and its quality management development milestone since 2009. It introduced key performance model and self-assessment, continual improvement and innovation.
Before
2018, Mr. Pan focused on leadership triangle included leadership, strategy and
customer & market. After that he
focused more on capability triangle included resource, process management and
result. He expected the harvest in 2020.
Then he
shared their corporation culture included safety, integrity, innovation and artisan
(工匠) so as to achieve “Do it right
the first time”.
Finally,
Mr. Pan introduced their DYB UeM production operation model to integrate
western management and then developed value-added & value-reserved
processes. UeM stand for U235, electricity and Model. He hoped that DYB would generate future
quality management new theory and new model.
The
second keynote speaker was Ms. Duan Yihong (段一泓) (Under Secretary, CAQ) and her
presentation title named “Facing to future Total Quality Management”. Firstly,
she reviewed the TQM 40 years development history in China and the world. The father of TQM is Armand V. Feigenbaum and
he called it as TQC at 60s. Then Kaoru
Ishikawa extended it into CWQC. In 1978,
TQM was introduced during China open-up policy. CAQ then established in 1979
and aimed to promote TQM for whole China.
CAQ
defined TQM as 3 whole and 1 diversity that were whole process, whole staff and
whole organization, as well as, diversity methods.
After that
Ms. Duan briefed the new challenges of TQM in 21st century in terms of customer
and market, social environment, technology, business model, people and political
economic environment. The original of business
and TQM principles were not changed but the requirement and realization method
were changed.
The
future TQM should aim for safety, reliability, service, green & high
efficiency, and innovation driven. The
future TQM idea/value should be customer focused and value creation; focused on
integrated process, human-centric, big data to intelligence and continual
innovation. So PDCA may be too slow in the future, DPCA would be more feasible.
Finally,
Ms. Duan shared the future TQM model from the core for single organization to
the platform of supply chain and then go to the social system. At the end, we entered into the quality
world.
Prof.
Ching-Chow Yang (楊錦洲) (Chairman,
CSQ) was the third keynote speaker and his topic was “The Challenges of Quality
Management in AI Era”. Firstly, Prof.
Yang reviewed industrial revolution from the 1st to the 4th. In the industry 4.0, AI played important
role. Then he quoted Mr.
Kai-Fu Lee that AI is coming and AI = Deep Learning + Big Data.
After that Prof. Yang explained how enterprise faced AI. He proposed to consider in four dimension including i) Business environment trend and change; ii) understanding AI content and step of company AI strategy; iii) establishing corporate core competence; and iv) incubation of staff with new technology adoption.
And then
he mentioned we had three roles working with AI and they were AI Trainer, AI Explainer
and AI Maintainer.
Prof.
Yang briefed the I-P-O (Input-Process-Output) analysis was important for
Quality Engineer to find out the key factors in the process. It could be utilized DOE and Big Data to find
the key factors too. He also stated that
DMAIC was too slow, it should use DFSS.
Finally,
Prof. Yang introduced his five level of automation quality control as follows:
Level 1 –
collecting data automatically.
Level 2 –
Analyze those collected data
Level 3 –
Based on result analysis for decision
Level 4 –
Based on the decision to generate strategy
Level 5 –
Machine correct themselves.
Lastly,
he concluded that AI would not replace Quality Engineer in the future ten years
but Quality Engineer who knew AI would replace who did not know AI.
Dr.
Aaron Tong (唐偉國) (Former Chairman, HKSQ and China Outstanding
Quality Professional, CAQ (中國傑出質量人)) was the four
keynote speaker and
his presentation named “-QA idea and practice – Miraculous QA new thinking” (-QA減法質量保證 - 理念与实践: 神奇的質量保證新思维). He mentioned the traditional
QA most using addition method but he used reduction thinking and named it minus
QA.
Then Dr.
Aaron Tong explained the idea of minus QA in four steps and they were: i)
internal failure cost reduction, ii) optimal inspection and increase CPK, iii)
reducing the preventive cost; and iv) according reduction of internal failure
cost that induced to reduce the external failure cost. He added that “Quality problem is not a
problem but how to solve quality problem is real problem!”
And then Dr. Tong compared the traditional QA (plus QA) and minus QA in terms of control failure cost, theory, supply chain, stock, after sale reliability, and production processes.
Finally,
he shared some real cases such as SUPOR after sale NC product reduction from 3%
to 0.3% within 50 months and SMT semi-product for LED production cycle from 7
day reduced to 1 day!
Dr. Duan
Yonggang (段永剛) (Vice-Chairman,
CAQ) presented certificates to keynote speakers and the morning session was
end.
Reference:
China Association for Quality (CAQ) - http://www.caq.org.cn/
Chinese Society for Quality (CSQ) - http://www.csq.org.tw/mp.asp?mp=1
Singapore Quality Institute (SQI) - http://www.sqi.org.sg/
Hong Kong Society for Quality (HKSQ) - http://www.hksq.org/index.asp
History (Past Events & Meeting);
Chinese Quality
Forum
20120526:
The first meeting for the Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2012/05/first-meeting-for-chinese-quality-forum.html
20140314:
Pre-Chinese Quality Forum (華人品質論壇) Dinner Meeting 2014 - http://qualityalchemist.blogspot.hk/2014/03/pre-chinese-quality-forum-dinner-meeting.html
20140315:
The 2nd Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2014/03/the-2nd-chinese-quality-forum.html
20150923:
Pre-Chinese Quality Forum (華人品質論壇) Meeting & Dinner 2015 - http://qualityalchemist.blogspot.hk/2015/09/pre-chinese-quality-forum-meeting.html
20151104:
The 15th China Quality Award cum Chinese Quality Forum – Day 1
20151105:
The 15th China Quality Award cum Chinese Quality Forum – Day 2
20151106:
The 3rd Chinese Quality Forum – Day 3 Work Meeting & Visit TusPark
World Alliance for
Chinese Quality
20160707:
The Pre-World Alliance for Chinese Quality (全球華人品質聯盟(籌)) Meeting - http://qualityalchemist.blogspot.hk/2016/07/the-pre-world-alliance-for-chinese.html
20160708:
The 1st World Summit for Chinese Quality - https://qualityalchemist.blogspot.hk/2016/07/the-1st-world-summit-for-chinese-quality.html
20160709:
Post-WSCQ Seminar on Extenics (可拓學) and its application - https://qualityalchemist.blogspot.hk/2016/07/post-wscq-seminar-on-extenics-and-its.html
20160919:
ANQ-CEC and Pre-WACQ Meeting & Dinner 2016 - https://qualityalchemist.blogspot.hk/2016/09/anq-cec-and-pre-wacq-meeting-dinner-2016.html
20171116:
The 2nd World Summit for Chinese Quality – Part 1 - https://qualityalchemist.blogspot.hk/2017/11/the-2nd-world-summit-for-chinese.html
20171116:
The 2nd World Summit for Chinese Quality – Part 2 - https://qualityalchemist.blogspot.hk/2017/11/the-2nd-world-summit-for-chinese_16.html
20171117:
Post - World Summit for Chinese Quality (WSCQ) Technical Visit - https://qualityalchemist.blogspot.hk/2017/11/post-world-summit-for-chinese-quality.html
20181107:
Per – The 3rd World Summit for Chinese Quality (WSCQ) Visit - https://qualityalchemist.blogspot.com/2018/11/per-3rd-world-summit-for-chinese.html
20181108:
The 3rd World Summit for Chinese Quality (WSCQ) – Day 1 (Part A) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese.html
20181108:
The 3rd World Summit for Chinese Quality (WSCQ) – Day 1 (Part B) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese_8.html
20181109:
The 3rd World Summit for Chinese Quality (WSCQ) – Day 2 (Technical Visit) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese_9.html
20190827:
The Commemorative Congress of the 40th Anniversary of China Quality Association
and TQM Promotion cum the 4th Summit of pre-World Alliance for Chinese Quality
(WACQ) - Registration and Banquet - https://qualityalchemist.blogspot.com/2019/08/the-commemorative-congress-of-40th.html
20190828: The Commemorative Congress of the
40th Anniversary of China Quality Association and TQM Promotion – Opening &
Technical Visit - https://qualityalchemist.blogspot.com/2019/08/the-commemorative-congress-of-40th_28.html
20190829:
The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 1 (Part
A) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance.html
20190829:
The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 1 (Part
B) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_29.html
20190830:
The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 2
(Technical Visit) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_30.html
20190831:
The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Post-Summit
Culture Tour - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_31.html
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