Future
of Quality in Higher Education Summit is organized by the Quality in Education
Think Tank (QiETT) of International Academy of Quality (IAQ) on 9 & 10 and
16 & 17 Dec 2022. The day 3 was chaired by Dr. Matthew Barsalou (Co-chair,
QiETT) on 16 Dec 2022.
Dr.
Narimane Hadj-Hamou (Founder & CEO, CLICKS, UAE) was the first speaker and
her topic entitled “QA in Non-Traditional Education”. Firstly, she pointed out
some trends challenging QA in Higher Education (HE) including accelerated rise
in student enrolment numbers, internationalization in HE, shifting boundaries
between institutional autonomy & accountability, as well as, technological
advancements.
Then
she briefed the digital education that is the innovative use of digital tools
and technologies in teaching and learning and is often rereferred to as
technology enabled education; encompassing online, flipped learning and hybrid
learning. Different modes of learning spectrum were discussed.
Dr.
Narimane mentioned the transition included three level and they were Marco
Level (The National/Regional Dimensions), Meso Level (The Institutional
Dimensions) and Micro Level (The Functional Dimensions). The Marco Level had 5
imperatives including Agile Policies, External QA, Co-creation, Digital Instructure
and Partnerships.
And
then she described the Institutional & Functional Level for transitioning
to online education using 8 steps.
Finally,
Dr. Narimane reviewed quality models for online and open education, as well as,
benchmarking framework for online, open, smart and technology-enhanced Higher
Education. Lastly, she introduced the UDL framework to overcome challenges of
education.
Dr.
Kim Stansfield (UK Rep. International Council for QFD (UK)) was the second
speaker and his presentation named “Improving Technology Enhanced Learning
(TEL) Selection & Deployment Using Modern QFD: A Virtual Reality Case Study”.
In the beginning, Dr. Stansfield briefed his experience on QFD and achieved
Akao Prize in 2016. He is also member of Voice of Customer Think Tank.
Then
he introduced the modern QFD based on ISO 16355 from part 1 to 8.
After
that Dr. Kim Stansfield discussed the context Virtual Reality (VR) and Mixed
Reality (MR) project in Warwick University since 2017. It is pioneering
industry sponsored Bachelor and MSc Apprenticeships. Increase of Personalization
in Education was observed.
Finally,
Dr. Stansfield employed QFD for HE and analyzed HE stakeholder needs using stakeholder
table. Lastly, case study evaluation of mixed reality and virtual reality was
discussed.
Dr.
Jorge J. Roman (Business Excellence Advisor, Dubai Police (UAE) was the third speaker
and his presentation title was “Future Trends in Higher Education”. He quoted
Forbes that “Higher education is facing one of its biggest periods of unknowns
in recent memory. There’s not a single person or aspect of education that hasn’t
been utterly shaken by the pandemic.”
Dr.
Roman then briefed some higher education’s challenges including personalized learner
journey, gap between education and work, improving blended learning
capabilities, and best possible student experience. Some future trends in HE
are also mentioned.
After
that he briefed the work trends such as changing in work-life patterns, job
polarization has reduced, existing jobs will disappear due to automation, etc.
A multi-stage model was induced for re-training and re-education.
Finally,
70% of leaders believed that they needed new talent and skills covered soft and
hard skills. Thus, 40% of workers would require reskilling of up to six months
by 2024.
Dr.
Robin Mann (Centre for Organizational Excellence Research, New Zealand) was the
last speaker and his topic was “Benchmarking in Higher Education”. Firstly, he introduced
two types of formal benchmarking and they were performance benchmarking and
best practice benchmarking.
Performance
benchmarking is “the comparison of performance data that has been obtained from
studying similar processes or activities.” It is useful for identifying
strengths and opportunities for improvement such as financial measures and
non-financial measures.
Best
practice benchmarking is “the comparison of performance data that has been
obtained from study similar processes or activities and identifying, adapting,
and implementing the practices that produced the best performance results.” It
is useful for “learning from the experience of others” and achieving breakthrough
improvements in performance.
After
that he introduced the Benchmarking Coordinating Unit in the organization. The
unit reported to CEO directly and located in Director level. This unit is responsible to all benchmarking
projects.
Lastly,
Dr. Robin Mann introduced different projects employed benchmarking and part of
education session since 2015.
Q&A
session
