Quality Alchemist (品質煉金術師): TQM Uz 2012 Forum

2012年4月27日星期五

TQM Uz 2012 Forum - Day One

International Quality Forum “TQM Uz-2012” was performed from 26 to 27 April 2012 in Dedeman Hotel, Uzbekistan. The theme was “Quality - the way of Economic Development”. (Left up: Mr. James Rooney – ASQ Chair, USA; Left down: Mr. Grant Regan – General director, QABE Developments); Right up: Dr. KS Chin – Asso. Professor, City University of Hong Kong; Right down: Dr. Lotto Lai – Chairman of Hong Kong Society for Quality (HKSQ) and Quality Manager of Hong Kong Science and Technology Parks Corporation (HKSTPC)).

During the registration of TQM Uz 2011 Forum, a newspaper was issued for the event. Four keynote speakers were found in the newspaper.

I took a photo in front of the banner before the Forum started.

Mr. Alex Ezrakhovich (ISO/CASCO expert) and I took a photo in front of the banner - TQM Uz 2012 Forum.

Then I took a photo with all keynote speakers (Left: Dr. KS Chin, I, Mr. Grant Regan and Mr. James Rooney).

Dr. KS Chin and I were Hong Kong Quality representatives for this Forum.

Prof. Azat Abdrakhmanov (Chair of Organization Committee, President of IAQMA, President of InterCert CB Ltd., AFNOR/TUV/IRCA Auditor, EFQM Assessor, Validator and Trainer) introduced each keynote speakers.

In the beginning of the Forum, Mr. A. Yuldashev (Chair of Organizational Committee, Deputy director, Agency for Standardization, Metrology and Certification) gave us a welcome speech.

Then Mr. K. Sadikov (Deputy chairman of State Committee for Environment of Uzekistan) also gave a speech of welcome.

After that Prof. Azat gave an opening speech.

Prof. Azat presented certification to different industries representatives.

Mr. R. Khusnullin (Head of Department, Agency for Standardization) presented his topic entitled “Current state and perspectives of implementation of ISO standards in Uzbekistan”.

There were 628 companies certified ISO 9001 in different industries.

The local certification was dominated.

Prof. Azat presented his topic named “QMS audits: added value or formality”.

He was the founder of quality society, certification body and consultancy company. Moreover, he shared his experience on the QMS audit and explained to us how value-added service should be provided from certification audit and consultancy service provided. The competency of auditor was very important.

The first keynote speaker was Mr. James Rooney (ASQ Chair, USA) and his presentation title named “Future of Quality: ASQ research”.

There were identified ten force of change included “Global Responsibility”, “Consumer Awareness”, “Globalization”, “The increasing Rate of Change”, “The Workforce of the Future”, “An Aging Population”, “21 Century Quality” and “Innovation”.

Mr. James Rooney summarized the future of quality as following slide.

The second keynote speaker was Dr. KS Chin and his topic was “Innovation Management in Organizations”.

Dr. Chin explained what was Organization Innovation through literature review and local case study.

Then he developed Organization Innovation checklist for evaluating the organization innovation status.

After the morning session, Prof. Azat chaired the Q&A session.

During the discussion, Prof. Azat emphasized the important of the competence of auditor in certification body and service quality of consultancy company. Mr. Alex Ezrakhovich said it should be the same status of ISO 9001 certificate by the certification bodies which accredited by local accreditation bodies under IAF. I added that customer would like to obtain more value-added service rather than the minimum level.

We had a lunch in the hotel.

After the lunch, I was the third keynote speaker and my presentation was “Quality as a Service: Testing and Certification in Hong Kong”.

Firstly, I introduced the history of quality movement in Hong Kong. Then Hong Kong Testing and Certification (T&C) Industry and its development were briefed.

Then I introduced the report of Hong Kong Council for Testing and Certification (HKCTC) and the coming policies which would be implemented in Hong Kong.

At the end, how HKSTPC could assist Testing and Certification industry was mentioned.

The forth keynote speaker was Mr. Grant Regan and his topic entitled “Increase of Profitability: Results of research of Quality Centrered Corporate Cultures”.

He introduced 279 TQM corporations from Dubai to Singapore and explained how to change the culture of corporations to adopt TQM.

After all keynotes speeches, honorable guest speaker Mr. Alex Ezrakhovich gave us a talk named “Standards for conformity assessment – CASCO toolbox”

Mr. Alex explained the structure and basic principles of CASCO toolbox for evaluation and implementation of standards.

CASCO toolbox included ISO/IEC 17000 series for accreditation and certification bodies to follow.

Mr. R. Ibragimov (General Director, Sert Management LLC) was the next guest speaker and his presentation title was “Customer – a Free Consultant”. I agreed his talk because customer feedback or complaint was very important for company continuous improvement.

During the coffee break, Prof. Azat took a photo with all keynote speakers.

I took a photo with SGS team. (Left: Ms. Oksana Kostenko (Regional Manager – Eastern Europe); Right: I and Mr. Alisher Mahmudov (Caspian Regional SSC Manager)).

Then Mr. N. Abijanov (Director of Green Production Centre) was the third guest speaker and his presentation topic named “Kaizen as a QMS Improvement Tool: Experience of Chamber of Commerce and Trade of Uzbekistan”.

He introduced the principle of Kaizen which promoted from Japan (but the word was Chinese).

Some Kaizen and Lean implementation samples in their companies were shared.

Mr. Sh. Kutbitdinov (Unicon.Uz) presented his topic named “Application of FMEA for Analysis of
Non-conformities within QMS Process”.

He analyzed QMS Process in 5P which were “People”, “Procedures”, “Patrons”, “Place” and “Provisions”.

Then Prof. Azat chaired the Q&A session again and asked my experience on certification service. I shared that the service quality of certification bodies and consultancy firms were very important on corporate governance improvement. The competency of auditors and consultants were the key concern from customers. Therefore, our tendering percentage distribution would be 70% for technical competency and 30% for the cost.