Asian Network for Quality (ANQ) Congress 2019 was held
by Standard and Quality Association of Thailand (SQAT) in The Berkeley Hotel, Bangkok,
Thailand from 21-25 Oct 2019. The congress theme was “Quality Innovation for
Sustainability”. Day 1 of Congress is
held on 23rd Oct 2019. Before
the Congress start, Hong Kong team took a group photo with Prof. Noriaki Kano.
(Left: Dr. Ivan Ng (HKSQ), Dr. Raymond W.L. Chan (Chairman & Executive Director, Finsoft Financial Investment Holdings Limited), Dr. Alan
K.F. Mong (Deputy Project Manager, China Communications Construction), Dr. Lam
Kong Ngan Kenny (Founding President, Shenzhen-Hong Kong Institute of
Professional Management Association), Dr. Keith Kwok-keung Wong (Deputy Chair –
The Chartered Institute of Plumbing and Heating Engineering), Dr. Catherine
Chan (HKQFDA), Dr. KS Chin, Prof. Kano, Ms. Minda Chiang and I)
We had one more
participant from Hong Kong Ms. Tiffany Li who was winner of HKQF Award
Scheme for Learning Experiences under Testing, Inspection and Certification. Minda and I took a photo with Tiffany for
memory.
Dr. KS Chin and I took a
photo with CAQ representatives Prof. Tang Xiaoqing (唐曉青) and Ms.
Duan Yihong (段一泓), as well as, CSQ Secretary General – Dr. Jay
San Chen (陳介山).
Minda and I took a photo
with Prof. Phulporn Saengbangpla (Honorary Advisor, SQAT).
Also took a photo with
Prof. Kano.
And with Mr. Janak Mehta
(Founder President, ISQ).
I met Prof. Ching-Chow
Yang (楊錦洲) (President, CSQ)
Photo with India
friends.
(Left: I, Mr. J.
Ravikant (Member-Governing Council, ISQ), Mr. Janak Mehta, Mr. Vishwa Deepak
Khandelwal (Team Leader-Business Excellence, Apollo Types Ltd.) and Mr. Deepak
Kulshrestha (Principal Consultant, TQMI))
Photo with Korea team
Prof. Youn Sung Kim, Prof. Wan Sean Shin (Former President – Korean Society
for Quality Management) and Prof. Jeongil Choi (School of Business
Administration, Soongsil University))
Then Minda and I were invited to take a photo with Vietnam team.
(Left 2 – Power, Left 6 –
Dr. Ngo Van Nhon and Right 2 – Mr. Duc Tran Hai)
I met Ms. Larisa Fedyk (Head of the Central Organ the System, Federal Agency on Technical Regulating and Metrology System of Voluntary Certification).
Photo with Prof. Shu
Yamada (Dean, Graduate School of Business Sciences, University of Tsukuba).
Taiwan friend (CSQ) -
Minda took a photo with
performance team of Thailand.
Congress was almost start
and Hong Kong teams were well prepared.
Traditional Thai dancing
performance was showed in the beginning.
Firstly,
Dr. Pasu Loharjun (Former Permanent Secretary, Ministry of Industry) gave Welcome
Speech. He said world had changed
rapidly and all business especially industry entrepreneurs faced this challenge. Success business should focus on consistency
of their production and products “Quality”.
Secondly, Dr. Panisuan
Jamnarnwej (Chairman, ANQ; President, SQAT) gave Opening Remarks. Firstly, he introduced Bangkok (locally
called Krung Thep) – the City of Angels has the cultural heritage befitting a
capital city of almost 240 years, as well as modern infrastructures to function
as the regional hub bustling with economic activities. The Congress high-lights were keynote
presentation by ANQ founders, award-winning firms and individual professional
to share experiences of highest value for the advancement of quality across
industries.
The first keynote speaker was Prof. Dr. Noriaki Kano (Professor Emeritus, Tokyo University of Science; Honorary Chairperson, ANQ) and his topic entitled “Innovation for Sustainability – Quality Development in Service Industries”. Prof. Kano said “While manufacturing dynamically grew in Asia in 20th century, service industries shall be more and more developed in 21st century.”
Prof. Kano added that according to the growth trend of service industry in Asia (see diagram below), we needed not only problem-solving for existing system but also innovating or breaking through for existing system and creation by innovative approaches for sustainability.
Then Prof. Kano stated
his old book named “TQM in Service Industries” published 30 years ago (JUSE
Press 1990). He updated three activity
elements of TQM in Servcie Industries in 2010s that included humanware (Hmn/W),
hardware (H/W) and software (S/W). Then
he raised a case of bipolarization of commodity service or first class
service. It was found that “Customer
delight beyond customer satisfaction is a key to success.”
Another case he mentioned
was “Innovation for Safety Enhancement through GPS Alert System by SCG Logistic
Management Company (Thai)” that introduced traffic safety enhancement which integrated
GPS Alert Management, Smart Driver System and Collaboration with Carrier Owners. Alert management separated into 5 types
alerts which monitored by ICT system in the following diagram. Lastly, Prof. Kano concluded that Service
Quality was not only dependent on humanware but also hardware and
software. Since data collection and
analysis had become remarkably easier, the application of process management
and control by data was common. Generally,
the gap between service quality management and product management had been and
would be reducing with the lapse of time.
At the end, Prof. Kano
asked us to take lessons from the past (on Problem Solving) and then to find a
guide into tomorrow Innovation and Task Achieving. He also discussed the weakness of
innovation. After Prof. Kano’s talk, my
understanding was that innovation could be come from problem solving.
The second keynote
speaker was Dr. Witoon Simachokedee (President of the Kasetsart University
Royal Alumni Association; Previous Permanent Secretary of the
Ministry of Industry) (Right 1) and his presentation topic was “And… Quality
still means Survival for Sustainability”.
Firstly, Dr. Witoon
showed some posters indicating “Quality Means Survival” and “There is No
Alternative for Sustainable Development”.
He is the key role in cartoon style to present this concept.
Then Dr. Witoon briefed
the Fourth Industrial Revolution that separated into three sectors and they
were “Digitization/Integration of value chains”, “Digitization of product and
service offerings” and “Digital business models and customer access”.
After that he mentioned
three powerful forces of digital age below.
-
Continuous
changes in customers’ needs,
-
Ubiquitous
innovation,
-
Global
market, customers and competition.
Lastly, he concluded
from quality to sustainability through Sustainable Plants (Infrastructure),
Products (High performance) and Practices (Innovative processes).
The third keynote
speaker was Mr. Guo Jun (Marketing Operations Director, Xiaomi Corporation,
China) and he shared Xiaomi’s sustainability activities to us. Firstly, he said “Xiaomi is an internet
company that focuses on mobile devices, smart hardware, and IoT.”
Then Mr. Guo introduced
Xiaomi model that they created Mi Fan culture (Making friends with our users)
through three pillars that were Hardware, Internet and New retail. Xiaomi had two brands. MI is for Innovation Premium user experienced
new retailing concept and Redmi is another brand for High Quality Affordability
Focus on e-commerce.
After that Mr. Guo
stated Xiaomi was the youngest company on Fortune Global 500 list in 2019 and
Xiaomi was proud of the quality of its products. It achieved six major awards in 3 years.
Finally, Mr. Guo introduced Mi City Communities, Mi School, Mi Pop, Mi Pop Run and Mi Family Dinner that considered their users and family.
During tea break, we
took photos with ANQ friends.
I took a photo with the
second keynote speaker Dr. Witoon Simachokedee.
Dr. KS Chin discussed
with Hong Kong participants.
I met new fiends and
they were Prof. Yoshimichi Watanabe (Professor, Division of Engineering,
Graduate School Department of Interdisciplinary Research, University of
Yamanashi, Japan), Dr. Yunarso Anang (Asst. Professor, Program Studi Komputasi
Statistik, Department of Computational Statistics, STIS Polytechnic of
Statistics, Indonesia) and Ms. Nurariza Rahmadhanty (Indonesia).
I met a new friend named
Mr. Durga Prasad (DP) Muthukrishnan (Director Consulting, Cognizant, Singapore).
Then we had tea with SQI
friends included Mr. Too Meng Ken, Mr. Kitson Leonard Lee and Mr. Johnson Tan
Swan San (Tutor Quality Director, Transcal Private Limited).
After tea break, Mr.
Janak Mehta (Founder President, ISQ) chaired the ANQ Ishikawa-Kano Gold Medal
award section and the award performed on 4th Sep, 2019 in
Japan.
Prof. Noriaki Kano was
grant this highest award for his contribution especially on his most widely
used Kano Model for Attractive Quality Creation that has influenced product
development process in all sectors of economy around the world.
Then a video of Ishikawa’s
daughter to give speech on IKA medal.
i)
Strengthening
corporate governance
ii)
Reinforcing
“Monozukuri” Competitiveness
iii)
Brand
Management – Shift in Marketing paradigm
Finally, he introduced
how to maximize their corporate value through Komatsu model.
And then Dr. Panisuan
chaired the section of ANQ Recognition for Excellence in Quality Practice (ARE-QP)
awards. Prof. Kano and Prof. Phulporn
presented ARE-QP awards to the excellence companies included “Zhejiang Shlyon”,
“Yangtze Optical”, “Fine Tech”, “Bangkok Hospital” and “PTT Phenol Co., Ltd.”
During the lunch break,
Minda and I joined with SQI, CAQ and Prof. Nano table.
(Left: Ms. Minda Chiang
(HKSQ), Mr. Too Meng Ken (SQI), Mr. Johnson Tan Swan San (SQI), Prof. Kano
(ANQ), Ms. Wang Lilin (CAQ), Mr. GE Tan (SQI) and I (HKSQ))
Reference:
Asian Network for
Quality (ANQ) - http://www.anforq.org/
ANQ 2019 - http://www.anq2019.org/
SQAT - https://www.anq2019.org/about-anq
20191022: Pre-ANQ
Congress 2019 visit to University in Songkla, Thailand and Congress Registration
- https://qualityalchemist.blogspot.com/2019/10/pre-anq-congress-2019-visit-to.html
20191023: ANQ Congress
2019 in Bangkok, Thailand – Day 1 (Part A) - https://qualityalchemist.blogspot.com/2019/10/anq-congress-2019-in-bangkok-thailand.html
20191023: ANQ Congress
2019 in Bangkok, Thailand – Day 1 (Part B) - https://qualityalchemist.blogspot.com/2019/10/anq-congress-2019-in-bangkok-thailand_23.html
20191024: ANQ Congress
2019 in Bangkok, Thailand – Day 2 - https://qualityalchemist.blogspot.com/2019/10/anq-congress-2019-in-bangkok-thailand_24.html
20191024: ANQ Congress
2019 in Bangkok, Thailand – Gala Dinner - https://qualityalchemist.blogspot.com/2019/10/anq-congress-2019-in-bangkok-thailand_78.html
20191024: ANQ Congress
2019 in Bangkok, Thailand – Technical Visit - https://qualityalchemist.blogspot.com/2019/10/anq-congress-2019-in-bangkok-thailand_25.html
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