Asian Network for Quality (ANQ) Congress 2019 was held
by Standard and Quality Association of Thailand (SQAT) in The Berkeley Hotel, Bangkok,
Thailand from 21-25 Oct 2019. The congress theme was “Quality Innovation for
Sustainability”. Day 2 of Congress was
held on 24th Oct 2019. In the beginning, Minda and I took a photo
with Dr. Pramual
Suteecharuwat (Assistant Professor, Department of Industrial Engineering,
Faculty of Engineering, Chulalongkorn University, Thailand) in front of the ANQ
flag which made by her.
We also took a photo
with Ms. Larisa Fedyk (Head of the Central Organ the System, Federal Agency on
Technical Regulating and Metrology System of Voluntary Certification) and Mr.
Igor Pundel (Chairman of the Board of Directors the Systems, Federal Agency on
Technical Regulating and Metrology System of Voluntary Certification).
The first session I
attended was “Quality Management” and the first speaker was Dr. Ngo Van Nhon
(VQAH; Institute for Quality Assessment Development (IQAD)) and his
presentation topic entitled “ISO 21001: A New Management System Standard for
Educational Organizations (EOMS) – Studying and Implementation”. The new standard was more socially
responsible for offering educational services.
The ISO 21001:2018 standard
provided a great basis for education providers to enhance the quality of their
products and services. Then Dr. Ngo introduced the framework of EOMS and he
believed that if the standard was implemented, and complemented with best
practices in the field of education, it would help organizations yield positive
results for its beneficiaries – be it students, parents, community and
interested parties.
The second speaker was Mr.
Johnson Tan Swan San (Honorary Treasurer & Exco member, SQI) and his topic
named “Enhancement of a Laboratory Management System via Application and
Integration of Risk Management into ISO/IEC 17025:2017”. Firstly,
he briefed the requirements of the new version of ISO/IEC 17025:2017.
Then Mr. Johnson Tan
introduced the four steps of Risk Management included Step 1 – Risk Idntification,
Step 2 – Risk Estimation, Step 3 – Risk Evaluation and Step 4 – Risk Evaluation. After that he used this four steps to
distinct the Risk Analysis (Step 1 + Step 2), Risk Assessment (Step 1 + Step 2
+ Step 3) and Risk Management (Step 1 + Step 2 + Step 3 + Step 4). Finally, he concluded that the adoption of
ISO 19011:2018 Audit Methodology focused on Risk-based Auditing Approach should
be applied in conducting ISO/IEC 1705:2017 audits with a view to enhance
Management System Performance.
After that I attended
another session “Quality Process”. The
second speaker was Mr. Too Meng Ken (Principal Consultant, Too Meng Ken
Consultancy; SQI) and his presentation title was “Optimizing Texturing Process
of Solar Energy Industry through Six Sigma Methodology”. The
scope of Mr. Too’s project focused on qualifying Lower Grade Chemical A (higher
metals content included Fe, Chromium and Nickel) for texturing use in solar
cell manufacturing.
After DMAIC six sigma
process, Mr. Too achieved the target that cost reduction upto 16%. During Q&A, someone asked why used three
factors but only two factors during analysis phase. Mr. Too said because of time limitation and
constraint in the business world.
The third speaker was
Dr. Catherine Y.P. Chan and her presentation named “Quality Function Deployment
(QFD) Fosters Innovation”. She said in
order to endure existence in the market, enterprises had tried every mean to
seek for new products and services. So
that Innovation was key for sustainability in the long run.
Then Dr. Catherine Chan
briefed discussing methods for collecting VOC such as video recording,
visiting, etc. Since advancement of
Technology & Information Technology, she asked us to consider new media,
channels, methods and tools which could assist and support us on interacting
customers and acquiring a thoroughly understanding with needs.
Finally, Dr. Chan
introduced how QFD fostered innovation and she believed positive power
generated from the QFD process which would develop innovation naturally and
continuously.
The last speaker in this
session was Mr. DurgalPrasad (DP) Muthukrishnan (Director Consulting,
Cognizant) and his topic was “Enhancing Customer Experience (CX) in Digital
World through Quality Architecture”. Firstly,
he introduced Congizant which established in 1994 and to be NASDAQ since
1998. Then he addressed change of
Quality role through world class Quality Architecture.
And then Mr. DP
explained world class Quality Architecture solution evolved to address:
-
Product
quality improvement in line with ISO standards
-
Influence
business growth/outcome
He also explained the Quality
Architecture that product quality characteristics profiled based on the
business context and the economic benefits.
Finally, he explained 5
steps approach to setting up Quality Architecture Framework below.
1.
Customer
Experience Scanning (CX Scanning)
2.
Diagnostic
Study
3.
Analyse
and Benchmark
4.
Define
and Measure
5.
Improve
I met Dr. Takeshi Kaneko
in the venue and took a photo for memory.
After end of this
session, I went to the other session “Quality of Life”. Ms. Larisa Fedyk (Head of the Central Organ
the System, Federal Agency on Technical Regulating and Metrology System of
Voluntary Certification) was the last speaker and her topic named “All-Russian
Register - Projection into the future quality of life”.
