HKSQ AGM 2022 & Seminar on “Quality and Sustainability: A Case Study of A S Watson”

HKSQ Annual General Meeting (AGM) 2021/2022 was held on 26^th Aug 2022 both online and onsite in CityU. After that we invited a guest speaker Mr. Patrick Chiu to give us AGM Seminar named “Quality and Sustainability: A Case Study of A S Watson”. Before AGM, we took a group photo both online and onsite for memory. 

Then I chaired the AGM and reported all activities in the past year. Our treasurer Ms. Angela Wong reported HKSQ financial status. Our first TID funded project for supporting startup would be completed in 2022.

New exco team was elected and we congratulated our first chairlady Dr. Jane Wong of HKSQ.

We took a group photo through zoom again.

The AGM Seminar “Quality and Sustainability: A Case Study of A S Watson” started after meeting immediately. Mr. Patrick Chiu (Founder & President, Hong Kong Society for the History of Pharmacy) was our guest speaker. His talk separated into three parts including 1. Business History, 2. Quality of Century-Old Products and 3. Business Transformation and Sustainability.

Firstly, Mr. Chiu quoted W. Edwards Deming statement “Performance of management should be measured by potential to stay in business, to protect investment, to ensure future dividends and jobs through improvement of product and service for the future, not by quarterly dividend.” That explained how success of A S Watson which has 16,000 stores and 140,000 employees in 28 markets in Asia and Europe now. During this time, I took a photo to show the onsite participants.

The background business and history were briefed and he pointed out the turning point for A S Waston in 1982 that Li Ka-Shing acquired major part from HSBC.

After that he stated Watson’s century-old products including soda water (since 1876), distilled water (since 1903) and Flower Pagoda Cakes (花塔餅). 

Mr. Chiu also introduced the history of Opium and its consumption and tax revenue in Hong Kong from 1871 to 1940.

Finally, Mr. Patrick Chiu mentioned Watson’s business transformation and sustainability. Their success is included Branding in the past 180 year that are trustworthy, trendy and sporty; creating blue ocean business strategy, fit to Kenichi Ohmae’s 3C (Corporation, Customer, Competition) strategic triangle, etc. Accelerating technology is the key to A S Watson’s overall strategy.

Lastly, he introduced his new book that recorded the full story of AS Watson’s Journey to Greatness.

I represented HKSQ to present a souvenir to the speaker.

And then we took a group photo with online members and speaker.

At the end, HKSQ exco member had dinner with speaker together.

Reference:

HKSQ - http://www.hksq.org/

Past HKSQ AGM Seminar:

20210924: HKSQ AGM 2021 & Technical Seminar on Intelligence of Everything - https://qualityalchemist.blogspot.com/2021/09/hksq-agm-2021-technical-seminar-on.html

20201017: HKSQ AGM 2020 & Seminar on Local Production of Facial Mask in Hong Kong - https://qualityalchemist.blogspot.com/2020/10/hksq-agm-2020-seminar-on-local.html

20190927: HKSQ AGM Seminar on Industry 4.0 in Quality Management - https://qualityalchemist.blogspot.com/2019/09/hksq-agm-seminar-on-industry-40-in.html

20180804: HKSQ AGM Quality Innovation Seminar on “Extenics and AI Application” - https://qualityalchemist.blogspot.com/2018/08/hksq-agm-quality-innovation-seminar-on.html

20170728: HKSQ AGM 2017 and Extenics Seminar - https://qualityalchemist.blogspot.com/2017/07/hksq-agm-2017-and-extenics-seminar.html

20160812: HKSQ AGM 2016 and QFD Seminar - https://qualityalchemist.blogspot.com/2016/08/hksq-agm-2016-and-qfd-seminar.html

20150717: HKSQ AGM 2015 and Zero Defect Strategy Seminar - https://qualityalchemist.blogspot.com/2015/07/hksq-agm-2015-and-zero-defect-strategy.html

20140726: HKSQ AGM 2014 and IP Audit Seminar - https://qualityalchemist.blogspot.com/2014/07/hksq-agm-2014-and-ip-audit-seminar.html

20130719: ASQ Master Black Belt Seminar after HKSQ AGM - https://qualityalchemist.blogspot.com/2013/07/asq-master-black-belt-seminar-after.html

20120819: The 23rd HKSQ Annual General Meeting - https://qualityalchemist.blogspot.com/2012/08/the-23rd-hksq-annual-general-meeting.html

20110729: The 22nd HKSQ Annual General Meeting and Quality Seminar - https://qualityalchemist.blogspot.com/2011/07/22nd-hksq-annual-general-meeting-and.html

20100724: The seminar on “The Best Renewable Energy for Hong Kong” - https://qualityalchemist.blogspot.com/2010/07/seminar-on-best-renewable-energy-for.html

20100724: The 21st Annual General Meeting (AGM) – Hong Kong Society for Quality (HKSQ) - https://qualityalchemist.blogspot.com/2010/07/21st-annual-general-meeting-agm-hong.html