CQIHK Webinar - Hoshin Kanri – Policy for Purpose NOT Policy of Platitudes

I was honor to be invited by Mr. Ian Streeter (Chair of the Chartered Quality Institute, Hong Kong Branch) to support their webinar named “Hoshin Kanri – Policy for Purpose NOT Policy of Platitudes” on 20^th Oct 2021. Dr. Gregory H. Watson (FCQI, CQP) is keynote speaker and Hong Kong Society for Quality (HKSQ) is one of supporting organizations. 

Firstly, Dr. Watson introduced Hoshin Kanri (Policy Management) and explaned the Japanese way that management should set strategy based on evidence that has been interpreted by collective judgment. 

Then Dr. Watson introduced 5 steps for assigning the rules in “Do-Check” cycle in the SDCA Daily management so as to create standard work.

And then he mentioned “Cycles of improvement” using Gemba (Onsite) 1, 2 & 3. Gemba 1 is work process level (for continual improvement), Gemba 2 is system level (for breakthrough) and Gemba 3 is governance level (for transformation) that implementing continuous states of structural change.

After that Dr. Watson briefed the Strategic Management by Policy (SMBP) that employed SDCA and PDCA cycle with Daily Management (JSQC-Std. 32-001(E): 2014) and Policy Management (JSQC-Std. 33-001(E): 2017).  The managing the objectives of Hoshin Tenkai are strategy formulation developed the set of change projects that would deliver the desirable future state of organization performance. (Policy = Strategic Plan)

Finally, he stated the implementing an integrated approach from compliance level (Operational Excellence) through improvement projects to aspiration level (Business Excellence). Dr. Watson then quoted Hiroshi Osada’s “S-7 Toolkit” for strategy formulation to argue Porter’s misconception about Japanese lack of strategic thinking and planning (Michael E. Porter (1996) “What is Strategy?” Harvard Business Review, Dec, pp.62-78). 

Lastly, Dr. Watson mentioned three “gifts” of management (3R’s) that stands for Direct Responsibility, Dedicated Resources and Decision Rights. He concluded that Hoshin enables implementing strategic change that adding value to process and people.

Q&A

Reference:

CQI Hong Kong branch – 英國特許質量協會-香港分會

HKSQ - https://hksq.org/

Previous CQI activities:

20201105: CQI Webinar – Principle of Risk - https://qualityalchemist.blogspot.com/2020/11/cqi-webinar-principle-of-risk.html

20201015: CQI Webinar - Top Tips for Remote internal auditing - https://qualityalchemist.blogspot.com/search/label/CQI

20201002: CQI Webinar - Digital process transformation and the quality professional - https://qualityalchemist.blogspot.com/2020/10/cqi-webinar-digital-process.html

20200909: Chartered Quality Institute (CQI) AGM 2020 - https://qualityalchemist.blogspot.com/2020/09/chartered-quality-institute-cqi-agm-2020.html

20200728: CQI Webinar – Dare to think: guidelines for the effective quality manager - https://qualityalchemist.blogspot.com/2020/07/cqi-webinar-dare-to-think-guidelines.html

20200714: CQI Webinar - Risks ain't wot they used t'be - https://qualityalchemist.blogspot.com/2020/07/cqi-webinar-risks-aint-wot-they-used-tbe.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.com/2016/05/the-international-academy-for-quality.html

20160531: IuPDI Seminar on SME O2O Business Transformation - https://qualityalchemist.blogspot.com/2016/05/iupdi-seminar-on-sme-o2o-business.html

20150608: Seminar on Enhancing Brands for Overseas Markets - https://qualityalchemist.blogspot.com/2015/06/seminar-on-enhancing-brands-for.html

20140426: CQI Site Visit to HK-ZhuHai-Macao Bridge - Reclamation Work - https://qualityalchemist.blogspot.com/2014/04/cqi-site-visit-to-hk-zhuhai-macao.html

20140714: IRCA & CQI Seminar on Risk Based Audit - https://qualityalchemist.blogspot.com/2014/07/irca-cqi-seminar-on-risk-based-audit.html

20130708: CQI Seminar "Quality is a Matter of Life or Death" - https://qualityalchemist.blogspot.com/2013/07/cqi-seminar-quality-is-matter-of-life.html

20121106: CQI Seminar on "Life after Quality" - https://qualityalchemist.blogspot.com/2012/11/cqi-seminar-on-life-after-quality.html