Firstly, Ms. Judith Hargreaves (NQA Regional
Assessor) introduced NQA background that is top 3 of CB in UK. In this talk, she would like to share the effective
internal auditing. She shared her
auditing steps included confirming the scope, desktop or live - paperwork and
checklist or improvement tools.
Then she mentioned the Pros & Cons of
remote auditing in the following table.
And then she discussed the planning for
remote audit including the best method to view the information and communication
with your customer. Moreover, the
members involvement of customer team should be agreed in advance on audit dates
through detailed plan. The plan included
Date & Time, Location/Department/Function, Method, and Indicative Records
Required.
During inviting confirmation and
participation, it should ensure everybody knew their role for the day of audit
and availability. Test the communication
methods such as Zoom or Skype should be performed before audit.
Ms. Judith Hargreaves always asked us to
keep it simple, effective and enjoy the audit.
After that she shared some tips in Context, Leadership, Planning, Support
and Operations, as well as, Performance Evaluation & Improvement.
i)
Documented information (e.g.
Quality Manual) could be assessed via email, verified through internal audit.
ii)
For leadership, based on the
quality policy to discuss risk, roles & responsibilities, customer focus.
(Remark: Your role is really to verify you are doing what you say you are and
you have information to check without heaps of paperwork to review.)
iii)
Quality objectives are the only
required documented information which can be emailed over and then discussed. (Can we verify if these are effective?)
iv)
We can be emailed documented information
for monitoring & measuring resources (7.1.5.1), calibration equipment
(7.1.5.2), competence & training matrixes (7.2) and documented information
control (7.5)
v)
In operations, could customer
arranged virtual tour such as using mobile, camera or even drone. (But it
should be safe!)
vi)
Sampling orders should considered
compliance at random. Could it be online and screenshare?
vii)
Performance evaluation on documented
information, management review and internal audits as well as non-conformances
should be considered.
Finally, Ms. Judith Hargreaves shared some
key points for participate to take away below.
i)
If document could get by email,
we had time to review it and prepare a bank of informed questions for audit
use.
ii)
Conversation is still very
important.
iii)
External auditor managed audit
day exactly and internal audit to conduct the audit in a relaxed timeframe.
iv)
Be aware of information
security (e.g. GDPR)!
At the end, Ms. Judith Hargreaves showed
NQA services to support company work / return to work safely.
Q&A
Reference:
CQI-HK - http://www.thecqi.org.hk/
CQI-UK - http://www.thecqi.org/
20121106: CQI
Seminar on "Life after Quality" - https://qualityalchemist.blogspot.com/2012/11/cqi-seminar-on-life-after-quality.html
20130708: CQI
Seminar "Quality is a Matter of Life or Death" - https://qualityalchemist.blogspot.com/2013/07/cqi-seminar-quality-is-matter-of-life.html
20140714: IRCA & CQI Seminar on Risk Based Audit - https://qualityalchemist.blogspot.com/2014/07/irca-cqi-seminar-on-risk-based-audit.html
20140426: CQI Site Visit to HK-ZhuHai-Macao Bridge - Reclamation Work - https://qualityalchemist.blogspot.com/2014/04/cqi-site-visit-to-hk-zhuhai-macao.html
20150608: Seminar on Enhancing Brands for Overseas Markets - https://qualityalchemist.blogspot.com/2015/06/seminar-on-enhancing-brands-for.html
20160531: IuPDI Seminar on SME O2O Business Transformation - https://qualityalchemist.blogspot.com/2016/05/iupdi-seminar-on-sme-o2o-business.html
20160514: The International Academy for Quality (IAQ) General Meeting
and Dinner - https://qualityalchemist.blogspot.com/2016/05/the-international-academy-for-quality.html
20200714: CQI Webinar - Risks ain't wot they used t'be - https://qualityalchemist.blogspot.com/2020/07/cqi-webinar-risks-aint-wot-they-used-tbe.html
20200728: CQI Webinar – Dare to think: guidelines for the effective
quality manager - https://qualityalchemist.blogspot.com/2020/07/cqi-webinar-dare-to-think-guidelines.html
20200909: Chartered Quality Institute (CQI) AGM 2020 - https://qualityalchemist.blogspot.com/2020/09/chartered-quality-institute-cqi-agm-2020.html
20201002: CQI Webinar - Digital process transformation and the quality
professional - https://qualityalchemist.blogspot.com/2020/10/cqi-webinar-digital-process.html
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