IAQ QiETT Future of Quality in Higher Education Summit – Day 4

Future of Quality in Higher Education Summit is organized by the Quality in Education Think Tank (QiETT) of International Academy of Quality (IAQ) on 9 & 10 and 16 & 17 Dec 2022. The day 4 was chaired by Dr. Matthew Barsalou (Co-chair, QiETT) on 17 Dec 2022. 

Dr. Rey Fremista (President, Philippine Society for Quality, Inc.) was the first speaker and his topic entitled “Best Practices of Phlippine Quality Award Recipient Universities”. Firstly, Dr. Fremista played the video related to Philippine quality award.

State universities and colleges was one of public sections. Then Dr. Fremista briefed the visionary leaders that focusing on success, employs a robust and well-structured strategic planning and then he demonstrated the core values on valuing people.

After that Dr. Fremista briefed the customer-focused excellence through various systematic approaches and demonstrated a fact-based systematic evaluation and improvement in its processes.

Lastly, he briefed the supports on personal learning in university including faculty members and students about development programmes.

Dr. Ahmad Elshennay (The UCF Quality Institute) was the second speaker and his presentation topic was “Quality 4.0 in Education”. Firstly, he briefed what is quality 4.0 that it is a strategy to use data and digital technologies for a company, organization, group to enhance its ability to achieve stated quality goals. 

Then he explained why need quality 4.0 because of data analytics and connectivity increasing trends, new business models and quality improvement using cases for industry 4.0. And then introduced the foundation of quality 4.0 that is intercept among of people, process and technology.

After that he quoted Bill Gates that “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” Dr. Elshennay explained further on data collection, analysis and automation opportunities.

Finally, Dr. Ahmad Elshennay mentioned three dimensions (People, Process & Technology) and 11 components of Quality 4.0 one by one.

Lastly, he demonstrated case study for quality 4.0 strategy in education of Higher Education Institutions (HEIs). The assessment methodology and quality 4.0 maturity levels are briefed. The overall Quality 4.0 Maturity Level Assessment Framework was introduced.

Some results of quality 4.0 maturity level of Saudi HEIs are showed.

Mr. Anil Sachdev (President, TQM Internaitonal Pvt. Ltd (TQMI) – India) was the last speaker and his topic named “New Trends in Quality Trainings”. He quoted Ishikawa that “QC starts and ends with education” in the beginning.

Then he introduced the traditional methods of quality training including in-house training, training by external agencies, seminars & conference, and study missions.

After that he briefed the current trends from back to basics to data analytics.

I like the back to basics including 5S, Daily Work Management (DWM), QC Tools, etc. And some QM focused for Micro, Small and Medium Enterprises (MSME).

For new product development (NPD), the milestone steps were briefed in 14 phases. Finally, he concluded that basic principles of QM remained the same and avoid trap of the ‘flavour of the month’, as well as, more and more focus to be on business solution and data analytics.

Q&A session

Reference:

IAQ website - https://iaq.wildapricot.org/

QiETT - https://iaq.wildapricot.org/QiETT

Future of Quality in Higher Education Summit - https://events.zoom.us/e/view/amT-30XSS821AXQoi59ULQ?id=amT-30XSS821AXQoi59ULQ

IAQ Symposium and Forum:

20120803: ANQ Congress 2012 - Day 2 (The IAQ session entitled "Quality in Healthcare”) - https://qualityalchemist.blogspot.com/2012/08/anq-congress-2012-day-2.html

Leaflet - http://www.hksq.org/anq2012/doc/IAQ_Session_02082012.pdf

20131018: ANQ Congress 2013 Bangkok – Day 2 (The 2nd IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2013/10/anq-congress-2013-bangkok-day-2.html

20150924: ANQ Congress 2015 Taipei – Day 2 (The 4th IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2015/09/anq-congress-2015-taipei-day-2.html

20151025: IAQ World Quality Forum 2015, Hungary – Welcome Cocktail - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_26.html

20151027: IAQ World Quality Forum 2015, Hungary – Day 2 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_27.html

20151028: IAQ World Quality Forum 2015, Hungary – Gala & Networking Dinner - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_28.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.hk/2016/05/the-international-academy-for-quality.html

20171013: The 2nd IAQ World Quality Forum 2017 in Bled, Slovenia - https://qualityalchemist.blogspot.com/2017/10/the-2nd-iaq-world-quality-forum-2017-in.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20191206: The 3rd IAQ World Quality Forum & 13th Shanghai International Symposium - https://qualityalchemist.blogspot.com/2019/12/the-3rd-iaq-world-quality-forum-13th.html

20221209: IAQ QiETT Future of Quality in Higher Education Summit – Day 1 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher.html

20221210: IAQ QiETT Future of Quality in Higher Education Summit – Day 2 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_10.html

20221216: IAQ QiETT Future of Quality in Higher Education Summit – Day 3 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_16.html

20221217: IAQ QiETT Future of Quality in Higher Education Summit – Day 4 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_17.html