IAQ QiETT Future of Quality in Higher Education Summit – Day 3

Future of Quality in Higher Education Summit is organized by the Quality in Education Think Tank (QiETT) of International Academy of Quality (IAQ) on 9 & 10 and 16 & 17 Dec 2022. The day 3 was chaired by Dr. Matthew Barsalou (Co-chair, QiETT) on 16 Dec 2022. 

Dr. Narimane Hadj-Hamou (Founder & CEO, CLICKS, UAE) was the first speaker and her topic entitled “QA in Non-Traditional Education”. Firstly, she pointed out some trends challenging QA in Higher Education (HE) including accelerated rise in student enrolment numbers, internationalization in HE, shifting boundaries between institutional autonomy & accountability, as well as, technological advancements.

Then she briefed the digital education that is the innovative use of digital tools and technologies in teaching and learning and is often rereferred to as technology enabled education; encompassing online, flipped learning and hybrid learning. Different modes of learning spectrum were discussed.

Dr. Narimane mentioned the transition included three level and they were Marco Level (The National/Regional Dimensions), Meso Level (The Institutional Dimensions) and Micro Level (The Functional Dimensions). The Marco Level had 5 imperatives including Agile Policies, External QA, Co-creation, Digital Instructure and Partnerships.

And then she described the Institutional & Functional Level for transitioning to online education using 8 steps. 

Finally, Dr. Narimane reviewed quality models for online and open education, as well as, benchmarking framework for online, open, smart and technology-enhanced Higher Education. Lastly, she introduced the UDL framework to overcome challenges of education.

Dr. Kim Stansfield (UK Rep. International Council for QFD (UK)) was the second speaker and his presentation named “Improving Technology Enhanced Learning (TEL) Selection & Deployment Using Modern QFD: A Virtual Reality Case Study”. In the beginning, Dr. Stansfield briefed his experience on QFD and achieved Akao Prize in 2016. He is also member of Voice of Customer Think Tank.

Then he introduced the modern QFD based on ISO 16355 from part 1 to 8.

After that Dr. Kim Stansfield discussed the context Virtual Reality (VR) and Mixed Reality (MR) project in Warwick University since 2017. It is pioneering industry sponsored Bachelor and MSc Apprenticeships. Increase of Personalization in Education was observed.

Finally, Dr. Stansfield employed QFD for HE and analyzed HE stakeholder needs using stakeholder table. Lastly, case study evaluation of mixed reality and virtual reality was discussed.

Dr. Jorge J. Roman (Business Excellence Advisor, Dubai Police (UAE) was the third speaker and his presentation title was “Future Trends in Higher Education”. He quoted Forbes that “Higher education is facing one of its biggest periods of unknowns in recent memory. There’s not a single person or aspect of education that hasn’t been utterly shaken by the pandemic.” 

Dr. Roman then briefed some higher education’s challenges including personalized learner journey, gap between education and work, improving blended learning capabilities, and best possible student experience. Some future trends in HE are also mentioned.

After that he briefed the work trends such as changing in work-life patterns, job polarization has reduced, existing jobs will disappear due to automation, etc. A multi-stage model was induced for re-training and re-education.

Finally, 70% of leaders believed that they needed new talent and skills covered soft and hard skills. Thus, 40% of workers would require reskilling of up to six months by 2024.

Dr. Robin Mann (Centre for Organizational Excellence Research, New Zealand) was the last speaker and his topic was “Benchmarking in Higher Education”. Firstly, he introduced two types of formal benchmarking and they were performance benchmarking and best practice benchmarking.

Performance benchmarking is “the comparison of performance data that has been obtained from studying similar processes or activities.” It is useful for identifying strengths and opportunities for improvement such as financial measures and non-financial measures. 

Best practice benchmarking is “the comparison of performance data that has been obtained from study similar processes or activities and identifying, adapting, and implementing the practices that produced the best performance results.” It is useful for “learning from the experience of others” and achieving breakthrough improvements in performance. 

After that he introduced the Benchmarking Coordinating Unit in the organization. The unit reported to CEO directly and located in Director level.  This unit is responsible to all benchmarking projects. 

Lastly, Dr. Robin Mann introduced different projects employed benchmarking and part of education session since 2015.

Q&A session

Reference:

IAQ website - https://iaq.wildapricot.org/

QiETT - https://iaq.wildapricot.org/QiETT

Future of Quality in Higher Education Summit - https://events.zoom.us/e/view/amT-30XSS821AXQoi59ULQ?id=amT-30XSS821AXQoi59ULQ

IAQ Symposium and Forum:

20120803: ANQ Congress 2012 - Day 2 (The IAQ session entitled "Quality in Healthcare”) - https://qualityalchemist.blogspot.com/2012/08/anq-congress-2012-day-2.html

Leaflet - http://www.hksq.org/anq2012/doc/IAQ_Session_02082012.pdf

20131018: ANQ Congress 2013 Bangkok – Day 2 (The 2nd IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2013/10/anq-congress-2013-bangkok-day-2.html

20150924: ANQ Congress 2015 Taipei – Day 2 (The 4th IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2015/09/anq-congress-2015-taipei-day-2.html

20151025: IAQ World Quality Forum 2015, Hungary – Welcome Cocktail - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_26.html

20151027: IAQ World Quality Forum 2015, Hungary – Day 2 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_27.html

20151028: IAQ World Quality Forum 2015, Hungary – Gala & Networking Dinner - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_28.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.hk/2016/05/the-international-academy-for-quality.html

20171013: The 2nd IAQ World Quality Forum 2017 in Bled, Slovenia - https://qualityalchemist.blogspot.com/2017/10/the-2nd-iaq-world-quality-forum-2017-in.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20191206: The 3rd IAQ World Quality Forum & 13th Shanghai International Symposium - https://qualityalchemist.blogspot.com/2019/12/the-3rd-iaq-world-quality-forum-13th.html

20221209: IAQ QiETT Future of Quality in Higher Education Summit – Day 1 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher.html

20221210: IAQ QiETT Future of Quality in Higher Education Summit – Day 2 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_10.html

20221216: IAQ QiETT Future of Quality in Higher Education Summit – Day 3 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_16.html

20221217: IAQ QiETT Future of Quality in Higher Education Summit – Day 4 - https://qualityalchemist.blogspot.com/2022/12/iaq-qiett-future-of-quality-in-higher_17.html