Quality Alchemist (品質煉金術師): ANQ Congress 2022

The Asia Network for Quality (ANQ) Congress 2022 was performed from 26^th to 27^th Oct 2022 in Beijing (Online mode). This year is the 20^th anniversary of ANQ. Opening ceremony is in day 1. Before the congress, CAQ played the video to introduce Beijing city.

Opening Ceremony

Firstly, Mr. Jia Fuxing (Chairperson of Organizing Committee /CAQ President) gave an opening speech. He mentioned digitalization of quality management and sustainable development goals under UN are role and responsibility of quality professionals.

Dr. Kano Noriaki (Honorary Chairperson of ANQ) gave an opening speech entitled “Review of Quality Development in Asia for the 20th Anniversary”. In the beginning, Dr. Kano briefed the history of ANQ since 2002 in Tokyo.

Then he shared a group photo taken in the 0^th ANQ Congress that all founding organizations’ representatives presented. 20 years later, ANQ has 20 organization members.

After that Dr. Kano discussed the future quality of Asia and three levels of quality that are Quality Control, Quality Management and Attractive Quality Creation. Dr. Kano used Chinese character of quality to explain the concept of “Balance” in each level.

Lastly, he shared his expectation of ANQ future in three KPIs including paper quality level enhancement, collaboration among academic and industry, and development center for new product and service.

Keynote Speech

Prof. Shin Wan Seon (Chairman, ANQ) was the first keynote speaker and his topic entitled “A Digital Quality Model and Its Application to Smart Business”. Prof. Shin’s talk content included the impact of digital transformation (DX), trend of quality management, and open quality – a digital quality model.

Firstly, Prof. Shin discussed the paradigm shift in decision making from Industry 1.0 to Industry 4.0, as well as, big data trends. Operational collaboration and measurement innovation are two important factors under changes in quality. He said your slope to be DX technology and value proposition.

Secondly, he discussed the quality and innovation slopes that considered quality x direction x scope. Then he defined four QM paradigms and they were Experience-based Quality (Empirical), Standard-based Quality (Reference), Feedback-based Quality (Reflective) and Technology-based Quality (Emergence). In DX Quality, it equals to Trust (Responsibility). Thus, your slope is customer’s experience (Impact of Quality).

Finally, Prof. Shin introduced a Digital Quality Model according to Blockchain-enabled Open Quality Framework. So that your slope is decision and future readiness.

Prof. Tang Xiaoqing (Technical Chair, ANQ Congress 2022) was the second keynote speaker and her topic named “Quality Digitalization and China’s Experience”. She mentioned digital technology has changed our life including manufacturing and quality. And she suggested “Digital Quality” that QC/QM/QA will be in a new way to go in product life-cycle, which employs digital methodology / technology / methods / digital devices and equipment.

The Prof. Tang introduced her research group in Quality Engineering Laboratory (QEL) in Beihang University to develop an Integrated Quality Information System (IQIS) for Chinese manufacturing enterprises. At this time, they developed a software named “QQ-Enterprise” as IT platform to push practical implementation of QIS.

And then Prof. Tang introduced their Integrated Quality Model that is 3-D model named “Quality Cone”. In Quality Cone, 2 cross-related integration dimensions are ‘circular integration’ (Quality loop in ISO 9000) and ‘hierarchical integration’ (Vertical data flow - Up-Down & Bottom-Up).

Finally, Prof. Tang introduced the overall concept model and functional model of QQ-Enterprise. She concluded that IQIS is feasible approach to digital quality and it needs more efforts and practice.

The third keynote speaker was Mr. Willy Vandenbrande (IAQ Academician) and his presentation title was “Quality for Planet Earth Concerns”. In the beginning, he briefed the sustainable development goals (SDG) evolution and reviewed triple P model (Prosperity, People and Planet). Carbon emissions decreasing were observed only in 2008 and 2019 that both years were under economic crisis.

Then Mr. Willy used a statement “To Be Sustainable or Not to Be, that is the Choice” and pointed out 5 factors. They were Financial (Costs and taxes, Access to capital), People (Customers, Employees), Nature (Loss of Vital Ecosystems, Tripping Points), Systems (ESG, B-CORPS, Cradle to Cradle) and Measuring Methods (GRI, Science Based Targets, Carbon Footprint).

Finally, he said “Quality is Best Placed” in masters of improvement, companywide, knowledge of systems and standards, knowledge of measurement systems and reporting. He focused on Environmental Sustainability based on awareness, adoption and achievement. At the end, he proposed “Total Quality Care” for planet earth concerns.

The last keynote speaker was Mr. Paul Grizzell (President of Core Values Partners, Inc.) and his presentation entitled “Understanding Your Business Ecosystem”. Firstly, he briefed the Baldrige Core Values and China Quality Award basic ideas. Both world-wide models highlighted System Management, Customer-Driven and Social Responsibility.

And then he introduced the overview of business ecosystem from core business to extended enterprise under the coverage of business ecosystem.

After that the comparison of traditional thinking and ecosystem thinking was discussed. Finally, he concluded this movement to be part of business strategic planning and significant to business restructuring.

Parallel Session

I was honor to be invited as chair for parallel session 04 – Sustainability. There are 6 speakers included me in this session.

Mr. Cheong Kah Leong (SQI) was the first speaker and his topic named “A Roadmap for Organisation Sustainability in A Post COVID-19 World”. He reviewed almost all famous excellence model and framework, ISO 9001 and TQM as well as ISO 56002. Finally, he proposed a roadmap to achieve organization sustainability.

Mr. Surapong Harn-amorn (SQAT) was the second speaker and his presentation entitled “The Development of GCMS as GC’s Single Integrated Management System”. He proposed the Global Chemical Management System (GCMS) in three tiers and described its development strategy.

I (HKSQ) was the third speaker and my topic was “A Study of Hong Kong Quality Startup Development for Supporting the Sustainable Business Growth”. This project had awarded a grant from Hong Kong Government upto HK$1M.

The milestone of the TID funded startup project was mentioned that conducted 4 promotion seminar, 150 online survey and 50 startups selected for in-depth interview and then 2 sharing seminar and 10 workshop performed.

The final Quality Startup Sustainable Management System model is proposed and the outcome named “Practical Guidelines for Good Management Practices for Startup” had issued.

Dr. Larisa Fedyk (ARR) were the fourth speaker and her topic entitled “Health Management - Training Programme for Personalized Health Management on the Example of the Surgut Clinical Tuberculosis Dispensary”. Firstly, Dr. Larisa introduced Surgut Clinical Tuberculosis Dispensary and their implementation measures to prevent and reduce the risks of the spread of COVID-19.

Then she proposed 4P as a new medical paradigm that is personalized medicine approach in Russia. 4P stands for Predictive, Preventive (or Precautionary), Participatory and Personalized.

Lastly, Dr. Larisa employed 4S as conclusion and 4S are letters from Russia meaning to be healthy and happy.

The fifth speaker was Mr. Riku Ohta1 and his presentation named “Research on Disappearing Local Municipalities Using Sustainable Development Goals”. He employed structural equation modeling to identify the relationship factors in disappearing local municipalities and SDGs (e.g. Total CO2 emission, Natural and Social Changes).

The last speaker was Mr. Trinh Manh Dung and his topic was “The Diversity and Sustainable Development”. He employed many Chinese philosophies (e.g I Ching).

At the end, he proposed Elites’ system integration synergy to achieve the diversity and sustainable development.

Before the session close, we took a group photo for memory.

Since I am session 04 chair, I cannot attach another session. However, I record Mr. Roland K. Jahnke and Dr. Ngo Van Nhon presentation in session 09 – Medical.

Mr. Roland K. Jahnke (IAQ) presentation topic named “10th anniversary: A new sustainable Quality Education Initiative in ANQ Region (2012-2022)”. He reviewed Quality Education Initiative during IAQ/ANQ Symposium 2012 in Hong Kong and cooperation with ANQ, IAQ and UNESCO. He would like to establish and integrate Sustainable Global Quality Management and formulate in the new SDG 4 – Quality Education in near future.

Dr. Ngo Van Nhon (VQAH) presentation title was “Sustainability Education Development with Integrated Management Systems Approaching” and he introduced the integration of ISO 9001 and ISO 21001 in Educational Organization. He said the key different between two standards are that ISO 9001 focus on customer satisfaction and ISO 21001 focus on satisfaction of learner and other beneficiaries (government, labor market, parents and guardians).

IKA Silver Medals presentation

Mr. Janak Mehta (ANQ Board) introduced IKA Silver Medal 2022 and awardees.

Mr. Robert S.Y. Lu (Chairman, CSQ) on behalf of ANQ to present the medal to Prof. Chuen-Sheng Cheng.

Dr. Ngo Van Nhon (VQAH) on behalf of ANQ to present the medal to Prof. Nguyen Phuc Nghiep.

Mr. Janak Mehta (ISQ) on behalf of ANQ to present the medal to Mr. Kiran Deshmukh.

ANQ Recognition for Excellence in Quality Promotion (ARE-QP) Award presentation

Mr. GE Tan (Chair, ASA Committee; SQI) gave an introduction of Asia Service Award (ASA).

Then Mr. GE Tan chaired the ARE-QP award presentation.

Organization 1: Shanxi Installation Group Co., Ltd. – Mr. Wang Limin presented the topic “High Quality Development Model to Transform and Upgrade the Whole Industrial Chain under the “Dual-Carbon” Goals”.

Organization 2: Inner Monolia Yili Industrial Group Co., Ltd. – Mr. Zhang Yang presented the topic “Utilize Intelligent Digital Insights to Grasp the Pulse of the Organic Era”.

Organization 3: Rexon Industrial Corp. Ltd. – Mr. George Ku presented the topic “Implementation of TQM and Lean production to manage Power Tools and Fitness Equipment”.

Organization 4: Map Ta Phut Olefins Co., Ltd. – Mr. Chakorn Kraivichien presented the topic “Operational excellence in Petrochemicals industry”.

Organization 5: Department of Education and Training of Son La province – Assoc. Prof.Nguyen Huy Hoang presented the topic “Son La Department of Education and Training – building an equal educational environment, lifelong learning opportunities for everyone”.