Quality Alchemist (品質煉金術師): ANQ Congress 2021 in Singapore

Asian Network for Quality (ANQ) Congress 2021 was held by Singapore Quality Institute (SQI) online via Zoom in Singapore from 20^th to 21^st Oct 2021. The theme is “Relentless Pursuit of Quality in VUCA World” (where VUCA stands for Volatile, Uncertain, Complex and Ambiguous).

Parallel Session 13 - 24

I attended the session SP-14 (AI, IoT, Environmental Management) and Fan Qing, China Association for Quality (CAQ) is chair in this session.

The first speaker was Ms. Tinglan Hu and her topic entitled “Application of AI Vision Technology in Home Appliances”. Firstly, she mentioned status quo of AI vision technology including quality monitor, manual visual inspection, traditional machine vision inspection and AI detection methods. Then the visual inspection system included hardware and software was introduced.

Finally, Ms. Hu discussed different case analysis and summarized that AI technology in household application as the starting point, the big data behavior mode, product intelligence, user interaction experience as the theoretical basis and designed the actual concept product to expect to inspire the workers engaged in this industry.

Mr. Lu Fating was the second speaker and his presentation was “Practical Experience Base on Intelligent Quality System”. In the beginning, he mentioned new opportunities that times are changing from quality of the product to quality of service and then to Internet Experience.

After that he shared different new practices as follows:

- Human-Human Training VR Virtual Model Training

- Human-Computer Interaction Information to People

- Equipment digitization after the event to change in advance

- Big Data Acquisition of Inner Cylinder

- Using RFID Technology to Realize the Whole Process of Material Traceability

- Intelligent Zero Omission of the First Sealed Sample

- Real-time monitoring of intelligent eye SOP process execution, etc.

Ms. Yuan Zhongquan was the third speaker and her topic named “Application and Implementation of Digital Quality System”. Firstly, she mentioned the background of digital transformation and the introduced digital quality system analysis and characteristics.

Lastly, Ms. Yuan briefed the exploration in digital quality system such as before and after of new product introduction. She concluded phase achievements from improving process capability to standard improvement to improvement of user satisfaction to continuous innovation and then to be world-class ecological brand.

Mr. Milind Deshpande (Mahindra Institute of Quality, India) was the fourth speaker and his topic was “Industrial Internet of Things (IIoT) for QI”. Mr. Deshpande introduced IIoT and connected factory, digitization of SCM and equipment management.

After that he pointed out several challenges in the IoT projects. Then he proposed capability building through digital experience center (DEC) with AI, VR, AR, ML, Digital Twins and i4.0, etc.

Mr. Parshuram Mishra (Tata Power, India) was the fifth speaker and his presentation named “Reliability & Maintainability: - Transformation Operation & Maintenance and achieving through Reliability Centered Maintenance (RCM). Firstly he briefed the collaborative effort of people across sites and then briefed the four pillars of RCM implementation.

At the end, he compared the achievement between typical maintenance and Reliability Centered Maintenance (RCM), as well as explained their impacts.

The last speaker in this session was Mr. Binod Kumar Satpathy (Bharat Heavy Electricals Ltd., India) and his topic named “A Quality Maturity Measurement Model (QMMM) to Evaluate and Enhance Effectiveness of Quality Management Systems”. In the beginning, Mr. Satpathy explained Quality360 as QMMM that is based on Deming’s PDCA cycle. There is a need to introduce a mechanism which will bridge the gap between basic ISO 9001 compliant company and world-class company.

And then Mr. Satpahty explained the Quality360 model with criteria and score for different type of industry. The total mark is 1000 and ISO 9001 system requirement only 100 or 150 marks. Lastly he briefed the benefits after implemented QMMM.

Then I attended the session SP-23 (Quality Management) and Dr. Roy Rimington (SQI) is chair in this session.

Mr. Igor Pundel and Ms. Larisa Fedyk (Russia) were the last speaker in this session and their topic entitled “Health Management - Training Programme for personalized health management on the example of Khanty-Mansiysk Clinical Tuberculosis Dispensary”. Firstly, Igor introduced the Medicine 4Ps stand for Predictive, Preventive, Participatory and Personalized.

Then Mr. Iogr Pundel quoted Nobel Prize winner Jean Dausset who was discoverer of the main complex histocompatibility and stated that “To prevent the disease you need to anticipate it”.

Finally, he said big data, digital technology and AI were important to give quality health service. At the end, Mr. Pundel concluded that personalized medicine in all its scientific forms and manifestations is possible only when a person wants to be healthy and chooses a new life philosophy for himself. During Q&A, I asked how they employed big data for predictive medicine.

Another speaker Dr. Hugo G. Schmidt was also in this session and his topic named “Streamlining Laboratory Supply Chain through Lean Six Sigma Methods”. He briefed the improvement results on purchase times, purchase requests and delivery, etc.

Finally, Dr. Schmidt reviewed Lab supply and concluded that reduction of purchase request rejection saving 3.9 days per request and reduction of delivery time average 14.25 days per order. Overall, 804 workdays saved per annum.

After that I attended the session PS-17 (AI, IoT, Environmental Management) where Mr. Manohar Sethapalani (QBM (Business Excellence) Ceat Ltd, Mubai) was the session chair. Ms. Andita Meilyana (Sungkyunkwan University, Korea) presented the topic named “Traceability Scorecard – A Performance Evaluation System for Smart Manufacturing”. It aimed to design a scorecard of traceability for open quality system using QFD and Traceability ScoreCard (TSC) metrics in the smart manufacturing system.

Finally, Ms. Andita Meilyana explained the design of TSC and its aspects including relationship determinants, matrix, as well as, correlation and performance matrix. One of case study in WiniaDimchae Co., Ltd. was demonstrated.

After parallel session, Singapore Quality Institute Golden Jubilee 50th Anniversary Video was played with greetings from Mr. G.E. Tan (Chairman, SQI).

Then Professor Wan Seon Shin (Chairman, ANQ (Asian Network for Quality) reviewed ANQ 20 years quality journey from 2002 to 2022.

And then Prof. Shin introduced ANQ 2022 vision system included Mission, Vision, Strategic Goals, Task and Plans.

After that Professor Wan Seon Shin (Chairman, ANQ (Asian Network for Quality) presented Quality Trust Index (QTI). He explained Qualitrust (Quality & Trust) that means the combined performance of a company represented through an intrinsic quality of products or services, and a culture of trust and responsibility.

Finally, he introduced the QTI model and briefed the results to us. The primary objective of QTI Rating is to provide a new opportunity for partnership and collaboration between ANQ members organizations and the major companies in their respective nation/region. The detail could be found in the website at https://qti2021.org/ .

Keynote Address

Prof. Tan Cher Ming (Professor, Director of Research Center on Reliability Sciences & Technologies) was the first keynote speaker and is topic entitled “Understanding and Prediction of failure/degradation of complex system – A demonstration of the power of reliability science”.

Firstly, Prof. Tan explained to identify the strength that would affect product reliability. Even though product quality strength is low, they could be same reliability level because of slow degradation.

After that Prof. Tan proposed paradigm shift of reliability through reliability tests. He also demonstrated some cases such as stress induced voiding in IC and using atomistic modelling of silicone degradations in LED.

Finally, Prof. Tan concluded that reliability science is a new discipline of reliability in VUCA world.

Mr. Vincent Desmond (Chief Executive at CQI) for Mr. Mike Turner (Head of Professions, Chartered Quality Institute, UK) was the second keynote speaker and his presentation named “Developing a working definition of Quality 4.0”. There is no widely accepted definition of Quality 4.0 that is one of reason the research was commissioned.

Then Mr. Desmond briefed the CQI’s Q4.0 research program from 2021 to 2022. There are several steps including Q4.0 Definition, Principles & Practice, Professional Competence, Career Development and Value.

And then he explained the objective of this first project to develop a working definition of Quality 4.0 (Q4.0) to drive the rest of the research agenda, and to help the CQI’s members to better understand what it is, how it is developing and what could be the implications for the discipline of Quality Management. The research methodology was also introduced.

The initial Quality 4.0 working definition proposed as “Quality 4.0 is the leveraging of technology with people to improve the quality of an organization, its products, its services and the outcomes it creates.” Moreover, its supporting eight emerging core principles were also discussed.

After keynote speeches, Dr. Roy Rimington chaired the panel discussion.

Closing Ceremony

Technical Papers Review Summary presented by Mr Johnson Tan Swan San, Technical Chair, 19th ANQ Congress 2021. There were 140 technical papers and top three countries were Japan, India and China.

The overall statistics of technical paper by members were showed. After that Mr. Johnson Tan appreciated technical paper reviewers including Dr. Uwe H Kaufmann, Dr. Puah Chum Mok, Dr. Chen Huayi, Dr. Roynold Tan Yiyun, Dr. Winston Jee Twan Tanand Dr. Nik Chong Teck Siong.

Best Paper Award (18 out of 140)

l Yuki Tsuboi, Yuta Sakai, Satoshi Suzuki & Masayuki Goto (Japan) “An Improved Method for Estimating Conditional Average Treatment Effects taking account of Selection Bias based on Causal Tree”

l Kentaro Honma, Masato Ohkubo, Yasushi Nagata (Japan) “Mahalanobis-Taguchi Method for Anomaly Detection and Classification”

l Ryoya Ashizawa, Lu Jin (Japan) “Joint Maintenance and Load-sharing Optimization for Systems with Workload-dependent Deterioration”

l Hiromu Kato, Hironobu Kawamura (Japan) “Efficient Selection of Additional Experimental Points in the Search for the Optimum Points”

l Yuya Chizuwa, Hideo Suzuki (Japan) “Improving the Accuracy of Collaborative Filtering using Propensity Score”

l Rajeev Kumar Malbotra et al. (India) “Reducing Energy Consumption using Optimization and Machine Learning Technique”

l Ritesh Arora, Mahesh Soni (India) “Digitization of Sales and Channel Experience”

l Parshuram Mishra, K Rohit, Prashant Shinde (India) “Reliability & Maintainability: Transforming Operation & Maintenance and achieving excellence through Reliability Centered Maintenance (RCM)”

l Xun Huang, Yanwen Yan, Jiabin Hu, Yinghuan Luo, Shen Li (China) “Development and Application of Intelligent Early Warning System for Quality Risk of Vehicle Supply Chain”

l Li Xiaofei, Fan Qing, Li Yijie (China) “Maturity Evaluation of an Organizational Quality Management System: Models, Methods, and Values”

l Xu Feng, Yuan Zhongquan, Sun Jun, Liu Feng, Du Jiajie (China) “Application and Implementation of Digital Quality System”

l Wang Lin (China) “How to build Brand-driven Operating Strategy under Uncertain Times”

l Wang Lu, Wang Linbo (China) “Investigation and Analysis on Application of Quality Engineering Technology in Chinese Manufacturing Enterprises”

l Johnson Tan Swan San (Singapore) “Applying Effective Integration of QA Practices into ISO 13485:2016 Medical Devices – QMS to enhance its Effectiveness”

l Nik Chong, Terence Lim, Cheong Kah Leong (Singapore) “The elephant in the room: Where is HR in ISO 9001?”

l Do-Hyeon Ryu, Kwang-Jae Kim (Korea) “Exploring Factors on Residents’ AMI Acceptance: A Focus on Information Privacy Concerns and Perceived Electricity Usage Habits”

l Nguyen Quoc Khanh, Cu Thi Thu Van, Nguyen Luu Ticu Long (Vietnam) “Preventing and Controlling the COVID-19 Pandemic at Vinamilk Company”

l Apiwat Hiranpradit et al. (Thailand) “Application of IoT systems to control the level of EPS in silos”