HKSQ Seminar on Out of the Crisis of the Quality Professional

The seminar named “Out of the Crisis of the Quality Professional: The New Renaissance in the Quality Discipline” was organized by Hong Kong Society for Quality (HKSQ) and co-organized by SEEM Dept., CityU and ASQ Hong Kong.  In the beginning, Dr. Lotto Lai (Chairman, HKSQ) introduced Mr. Juhani Anttila background that he is an independent international expert, Venture Knowledgist Quality Integration.  Mr. Juhani Anttila gave many lectures at several universities including Helsinki Technology University (Master of Quality Programme), Universite de Fribourg, Switzerland, University of Oulu and University of Lapland, Rovaniemi Finand.  He is an Academician in IAQ; and member of ISO TC 176.

Mr. Juhani Anttila (Academician, IAQ) shared his long-term business perception and research as well as his involvement in standardization.  He clarified the essence of quality and presented a solid scientific baseline for the ontological fundamentals of the quality discipline.  

He said serious quality problems had been reported regarding industrial and public civil service organization.  One of key reasons is bad quality of management or Quality Management is not effective. 

The big gap between quality profession and business & societal environments was observed.  Juhani said that training was not relevant business today and business environment had changed.  One of big problems was the basic concept of Quality was ambiguous.  

Juhani said the composite service should be Hareware (HW) plus Software (SW) plus Man-ware (MW).  But serving people and quality people didn’t talk to each other. 

Then Juhani proposed to expand the quality practices from organization to individual and society.  He then said their solution to the crisis was renaissance of the quality profesion on two levels:

1.      Theoretical and scientific of the quality discipline – The renaissance in thinking

-          Ontological foundation of the quality related phenomena

-          Epistemology for the body of the quality knowledge

2.      Quality Integration – The renaissance in practice

-          Quality concept with the business specific meaning

-          Creative case-by-case integration of the quality management with the real operation

After that Juhani introduced Popper’s Three World Theory.  The World 1 was Real Things and Processes, World 2 was Mental Models and World 3 was Conceptual Models.  He proposed to understand the reality situation and then to improve the conceptionalization.

And then he mentioned quality integration and firstly he stated the conceptual foundation as follows:

Quality: Perceived fulfillment of the needs and expectations

Quality management: Managing the organization with regard to quality

Quality improvement: Increasing the ability to fulfill quality requirement

Quality assurance: Providing confidence that quality requirements will be fulfilled.

Juhani said quality like India food that you can’t see any spicy item but taste spicy.  

Finally, he pointed out three challenges to the quality profession for the quality renaissance (reborn).

1.      Quality and quality management of individuals – Quality of life

2.      Quality and quality management for the society – Quality of society (e.g. I4.0 & Smart City)

3.      Quality management in SMEs and startups. 

Lastly, Juhani discussed how to bridge the chasm between theory and practice in Quality Integration. 

Q&A session

We took a group photo at the end of the seminar.

HKSQ exco had dinner with Mr. Juhani Anttila in the House of Canton.

Reference:

HKSQ - www.hksq.org

Mr. Juhani Anttila website - http://www.qualityintegration.biz/contacts.html

20151126: ISO/TC 176 Meeting in Hong Kong – Gala Dinner - https://qualityalchemist.blogspot.hk/2015/11/isotc-176-meeting-in-hong-kong-gala.html

20151127: HKSQ Dinner with Mr. Juhani Anttila (Finnish Society for Quality) - https://qualityalchemist.blogspot.hk/2015/11/hksq-dinner-with-mr-juhani-anttila.html

20171013: The 2nd IAQ World Quality Forum 2017 in Bled, Slovenia - https://qualityalchemist.blogspot.hk/2017/10/the-2nd-iaq-world-quality-forum-2017-in.html#more