Quality Alchemist (品質煉金術師): HKQAA Symposium 2015 (Part 2)

HKQAA Symposium 2015 was key annual event which organized by Hong Kong Quality Assurance Agency (HKQAA) on 29th May 2015. Hong Kong Society for Quality (HKSQ) was one of supporting organizations since 2006. The symposium’s frame in this year was “Strategic Management of Megatrends to Achieve Sustained Success” and I summarized it below for sharing.

Before the afternoon session, I took a photo with HKQAA friends Dr. Nigel Croft (ISO Technical Subcommittee on Quality Systems (ISO/TC176/SC2) and Mr. KT Ting (General Manager, Market Research Business) in front of the symposium banner.

Then I also took a photo with my old friend Mr. Li Rong (Chairman, Shenzhen Association for Quality) and my boss Ir Allen Yeung (Chief Corporate Development Officer (CCDO), HKSTP).

Afternoon Session

Dr. Micheal Lam (CEO, HKQAA) gave an opening speech in the afternoon session. He briefed the morning session was about sustainable development and investment. Afternoon session would focus on mega trend and discussed how industry to overcome the challenge of future economic.

The first speaker was Mr. Victor Lam Wai Kiu, JP (Acting Government Chief Information Officer, the government of HKSAR) and his presentation topic entitled "Managing Opportunities and Risks in Digital Economy". Mr. Lam introduced world-class ICT infrastructure in Hong Kong such as 97% coverage broadband internet, high internet connection speed and minimal downtime (resilience). Moreover, he briefed the history of Hong Kong ICT development named “Digital 21 Strategy” through blueprint 1998, 2001, 2004 and 2008.

The recently blueprint named “Smarter Hong Kong, Smarter Living” in 2014. The content included building platforms, growing the ICT industry and developing intuitive service under new ICT trend such as Big Data, Cloud Computing, IoT and Wireless & Mobile. There were four actions to achieve “Smarter Hong Kong, Smarter Living” showed in the following diagram. (Some actions had been done including Wi-Fi.HK, Public Sector Information (PSI), iStartup@HK, Smarter City Infrastructure, Information Security, cybersecurity.hk, etc.)

The Information and Cyber Security became more and more important. Government coordinated different parties to implement the policy included Office of the Government Chief Information Officer, Security Bureau, Hong Kong Computer Emergency Response Team and Hong Kong Police Force. Some action directions were stated in the following diagram. Finally, Mr. Lam quoted Winston Churchill statement as conclusion that “A pessimist sees the difficulty in every opportunity and an optimist sees the opportunity in every difficulty.”

The second speaker was Mr. Zhu Zhaosheng (FusionInsight General Manager, IT Product Line, Huawei Technologies Co., Ltd.) and his presentation named "China Bank BigData Usecase – Huawei FusionInsight Solution". Mr. Zhu introduced BigData trend in the beginning and shared China Bank case with us.

Mr. Zhu compared traditional data process platform and new BigData platform in China Bank. It was found that many requirements could be real time which enhanced the customer service. For example, customer would like to find the record a half year or year ago, they needed to wait for a week in the past. But now, it needed several second! Moreover, Mr. Zhu also shared three projects named “Historical Transaction Detail Query”, “Real Time Credit Check”, and “Personalized Marketing Recommendation”.

The first part of panel discussion was moderated by Mr. Li Rong (Chairman, Shenzhen Association for Quality) (Right) with two guests and they were Mr. Zhu Zhaosheng (FusionInsight General Manager, IT Product Line, Huawei Technologies Co., Ltd.) (Left) and Dr. Toa Charm (Vice President (Professional Development) of Hong Kong Computer Society) (Middle).

Mr. Li asked about IT revolution such as Big Data application in different industry to add value for customer. Mr. Zhu said it was very common in USA to employ Big Data in Medical Industry. Dr. Toa added Big Data was not only for financial industry but also employed for traditional industry in order to enhance their competitive edge. However, CXOs should know how to support Big Data.

During the tea break, HKSTP team and HKQAA team took a photo for memory.
(Left: Mr. Adams Wong (Account Executive), Mr. Bryan Peng (Assistant Director), Mr. Peter Mok (Head of Incubation Program), Ir Allen Yeung (CCDO) and I)

(Left: Dr. Michael Chan (Chairman of Café de Coral Holdings Ltd.), HKQAA guest, Dr. Michael Lam (CEO, HKQAA), Ir C.S. Ho (Deputy Chairman, HKQAA), Mr. Peter Mok, Ms Jorine Tam (Assistant Director (Strategic Business), HKQAA) and I)

Then I introduced Mr. Li Rong to Dr. Nigel Croft for future cooperation in Shenzhen. Per Mr. Li information, Shenzhen was focusing on standard development. Dr. Croft had a presentation in Shenzhen in July this year.

Ir Allen Yeung (Chief Corporate Development Officer, HKSTP) was the third speaker and his topic was “Innovation Business Incubation – Foster the Growth of Technology”. Firstly, he briefed our vision and mission, as well as some background information of Science Park such as number of R&D people and companies in Science Park, InnoCentre and Industrial Estates.

Then Ir Allen Yeung mentioned our 5 key technology clusters included Biomedical Technology, ICT, Material & Precision Engineering, Electronics and Green Technology. Our technology platforms included Robotics and Ageing sessions. Allen said we nurtured talents and accelerated technological innovations through different schemes. Then he introduced three incubation programmes named “Incu-App”, “Incu-Tech” and “Incu-Bio”.

Finally, Ir Yeung concluded that HKSTP connect, collaborate and catalyse incubate through the entrepreneurial journey and we provided different platform such as HKQAA cooperation, mentorship and Tech from Science.

Dr. Michael YK Chan (Chairman of Café de Coral Holdings Limited, Honorary Chairman of Legacy Academy) was the forth speaker and his presentation entitled “Keys to Family Business Across Generations”. He said a Chinese old saying that wealth was not able to sustain after 3 generation (富不過三代) which was a common phenomena in the world. (For example, Father – merchant; Son – playboy; Grandson – beggar)

Dr. Chan further explained that it could be affected by Confucianism (儒家思想) as following four points.
1. Seniority based (論資排輩)
2. Blood line priority (親疏有別)
3. Elderly respect (尊卑有序)
4. Male domination (重男輕女)
Then Dr. Chan that we were in the Era of Succession and about 3 million enterprises in China faced this problem (based on Chinese Academy of Social Sciences). Moreover, Dr. Chan quoted John Ward that the reasons of family legacy were “Pass on opportunity to children” (34%), “Build heritage and tradition” (21%), “Keep family together” (15%) and “Wealth preservation” (10%). Based on JP Morgan study, 88% were somewhat or not prepared for family legacy.

Dr. Chan also described next generation choices that 50% to be entrepreneur, 30% to be successor and 20% were career-free. There were four factors next generation faced including parent’s expectation, public perception, self-image and personal aspiration. Finally, Dr. Chan introduced the Art of Succession as following diagram.

At the end, Dr. Chan compared Family Business (Business first) and Business Family (Family first) and he raise five capitals for family legacy included Family, Human, Intellectual, Enterprise and Money.

The last speaker in afternoon session was Dr. Nigel Croft (ISO Technical Subcommittee on Quality Systems (ISO/TC176/SC2)) and his topic entitled "Path to Continual Improvement: The Latest Development of ISO 9001, ISO 45001 and IMS". He said ISO 9001 was evolution not revolution.

Then he briefed the history of ISO 9001 and ISO 14001 evolution. The following diagram demonstrated how to reduce the gap between both standards.

After that Dr. Nigel Croft introduced the OHSAS 18001 history and currently being used as basis for ISO 45001. The following diagram showed the development of Health and Safety standards.

Nigel said the aim of management system standards alignment was to make life easier for those who wished to have a “Single Management System”. So that the matrix structure of management system standards were discussed and it observed only different in specificity but the core structure was the same. At the end, Nigel told us that ISO 9001:2015 would be published on 15 Sep 2015. Moreover, ISO/TC 176 would hold its 2015 plenary meeting in Hong Kong in Nov 2015.

Panel Discussion was performed at the end of Afternoon Session and the guest moderator was Dr. Nigel Croft.
Nigel asked Allen what were challenges of implementing excellence management system in Science Park. Allen replied that we had two faces to be handle that Science Park was status body from government in which had strict corporation governance; and we also faced to our startups they requested flexibility of our support. Nigel asked Dr. Michael Chan about challenge in family legacy and Ir CS Ho also asked him what reasons 50% of next generation like to start their own business. Dr. Chan said the DNA of company (meaning Corporate Culture) was very important and most next generation would like to do something value-added in the world. Nigel quoted his father’s motto as concluded that “Good Luck for Good Management!”

At the end of the symposium, Ir C.S. Ho (Deputy Chairman, HKQAA) gave a closing remark. He encouraged us to put idea to be action!

Quality Alchemist (品質煉金術師)

2015年5月30日星期六

HKQAA Symposium 2015 (Part 2)

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