Technical Visit to LSG Sky Chefs at Hong Kong International Airport

The LSG Sky Chefs Group is the global leader in airline catering and the management of all in‐flight service related processes. The Group consists of 156 companies with 208 customer service centers in 54 countries. In 2013, it produced about 532 million airline meals for more than 300 airlines worldwide. LSG Sky Chefs' parent company, LSG Lufthansa Service Holding AG, is headquartered in Neu‐Isenburg, Germany. Since January 2008, LSG Sky Chefs has developed Lean & Operational Excellence program to transform the business to maintain company’s position as industry leader in service delivery and quality. To achieve this, LSG Production System (LPS) is further developed as a structured approach by lean experts and operational leaders, aiming at strengthening process efficiency and employee motivation.

The LSG Sky Chefs Hong Kong is HKSQ corporation member and we arranged this visit aimed to introduce and share their service and quality management to HKSQ members. There were 33 participants in the visit on 8 Nov 2014.

A video for introduction of LSG Sky Chefs Hong Kong and LSG Production System (LPS) was performed and then we visited different plants for different processes.

Mr. Peter Fung (Chairman, HKSQ) presented HKSQ flag to Mr. Eddy Yung (GM, LSG Sky Chefs).

After the plant visit, we took a group photo for memory.

HKSQ exco members had visited the LSG Sky Chefs group on 7 Jun 2014 for understanding LSG Sky Chef’s management principles. HKSQ Corporate membership aims to recognize organization that commit to quality and align with our mission.

Reference:
HKSQ - http://www.hksq.org/
LSG Sky Chefs - http://www.lsgskychefs.com/
20140607 - Visit to LSG Sky Chefs for HKSQ Corporate Membership - http://qualityalchemist.blogspot.hk/2014/06/visit-to-lsg-sky-chefs-for-hksq.html