Quality Alchemist (品質煉金術師)

2008年8月27日星期三

Customers Service Tips

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Today, I have joined the seminar organized by HKSTP entitled “ How to win and keep customers coming back ”. The presenter is Ms. Patricia Yi...
2008年8月24日星期日

From Peopleware to Human Sigma

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“Peopleware Productive Projects and Teams” (Doret House, 1987) by Tom DeMarco and Tim Lister introduced topics: team gelling, group chemistr...
2008年8月16日星期六

Visit Biotech Labs and its Safety Measures of different Universities in Hong Kong

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I visited PCR Lab in CityU on 23 Nov 2006. I learnt the PCR process as follows: Step 1: Cell Line (Incubation) & DNA preparation (Centri...
2008年8月6日星期三

Staff Motivation Snapshot

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I would like to share my team’s honor on earning the company’s performance award on 5th August 2008 for achieving ISO 27001 Information Secu...
2008年8月2日星期六

Seminar on ISO 9001:2000 UPGRADE to 2008 Version & Secure your information with ISO 27001

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The seminar was co-organized by HKSQ and HKSTP with the support of TQM, HKQMA and HKIE MIE Division on 1st August 2008. There were 3 topics ...
2008年7月30日星期三

TUV Open Forum on “How to improve the training effectiveness in cost-effective way”

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I would like to summarize today’s forum organized by TUV and HKSTP.Mr. Berry Yeung (TUV) was a nominator for the forum. There were five spea...
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Quality Alchemist
作者筆名劍如虹,畢業於香港城市大學及香港理工大學,學術範圍包括應用科學,應用物理,電腦,化學及環境工程等,以業餘時間攻讀完工程管理博士學位。由於喜歡武俠故事式電腦遊戲,才引發奇想,把品質管理理論用武俠小說方式表達。作者是前任香港品質學會會長,曾多次於專業學會主辦的國際會議和學術期刊發表論文及研究報告。 Dr. Lotto Lai has 20 year hands-on experience in scientific research, quality assurance and management in Commercial Laboratory, University Testing Centre, Certification Body and Consultants Firm. He is Former Chairman & Fellow in HKSQ, MHKIE, FASQ, CMQOE and IRCA QMS Principal Auditor, as well as, Academician in IAQ.
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