TUV Open Forum on “How to improve the training effectiveness in cost-effective way”

I would like to summarize today’s forum organized by TUV and HKSTP.Mr. Berry Yeung (TUV) was a nominator for the forum. There were five speakers: Mr. Freddy Leung (VTC), Mr. Tommy Lau (Tommy Felix Consultancy), Dr. Margaret Tang (Margaret Tang Management Consulting), Mr. Sin Chung Tung (Theatre Noir) and I (HKSTP).

In the beginning, Berry introduced TUV background and their service is one-stop solution and combined PSB Academy. He shared the training survey, indicating that satisfaction/need on free seminar, professional training course and workshop were 79%, 53% and 52% respectively.

Tommy Lau’s topic was “Train the trainer”. He summarized adult learning process in a word “IMPACT”
· Identify the need
· Map your approach
· Produce your materials
· Apply your training technique
· Calculate measurable results
· Tract through progress

Mr. Sin considered “Drama” as one of effective training tools. He quoted some meaningful words as follows:
“Learning by Doing” & “Learning by Dramatic Doing” – Roussean
“Experience plus Reflective equals Learning” – John Dewey

Tell me & I will forget; Show me & I may remember; Involve me & I will understand; Make me believe and I will think.

Learning by Doing = Experiential Learning
Learning by Dramatic Doing = Virtual Experiential Learning
=> Cost effective!

Dr. Margaret Tang shared her idea on performers for business results that 20% staff are Star, 70% staff are Core and the remaining 10% staff in Bottom. Effective training could help staff who upgrade from Bottom to Core to Star. She had also introduced BUD concept, where B means Believe, U means Understanding and D means Doing. Different level of management hierarchy has different combination. (See pyramid)

She also introduced the training monitoring and measurement through the following steps:
1. Define training objectives
2. Design the training
3. Secure employees buy-in
4. Post-course evaluation

Mr. Freddy Leung told us the 3-C factors.
C – Competence 才幹 (技能, 經驗)
C – Confidence 信心 (自強不息)
C – Creativity 創意 (尋找商機)

He also introduced New Technology Fund which sponsored 50% of training course. However, the applicant should have training & implementation plan. For more information, please visit http://ntts.vtc.edu.hk/.

My topic was “Through effective training to competence”.
I had summarized the training requirements on several international standards such as ISO 9001, ISO 14001, BS OHSAS 18001, ISO/IEC 27001 and ISO/IEC 17025 in the following table.

And then the certification course in Quality Management for Laboratory was introduced which organized by HKSQ and CityU. The course structure is shown as follows:

Lecture : 8 sessions
Tutorial : 8 sessions
Laboratory Practice : 2 sessions
Industrial Visit : 2 sessions
Examination : 1 session

Practice work and industrial visit are important elements to enhance the training course value.
Finally, the cost and effectiveness on training are discussed.

Lastly, Berry Yeung showed i-LTP model

And he concluded the forum in the following words.

When you hear something, you forgot it.
When you see something, you remember it.
But not until you do something will you understand it.

At the end, Mr. Frederic Maury (Managing Director - TUV-SUD) presented souvenirs & certificates to all speakers.

Photo with Mr. Frederic Maury