HKSQ Webinar on: How ChatGPT and Hyper-Automation can help you transform your business?

HKSQ organized seminar/webinar on “How ChatGPT and Hyper-Automation can help you transform your business?” on 17 Feb 2023. E-Mar Intelliegnt Technology Ltd is coorganzer; CityU EngD Society and TQM Consultant Ltd are supporting organizations. Hyper-automation is not a new term in the industry. With the breakthrough of the deep learning technology such as GPT-3, hyper-automation can be empowered by this kind of the state-of-art technology to deliver the sophisticated automation solutions to the users. Before the seminar/webinar, the guest took a group photo. 

(Left: Dr. Vincent Fung, Ms. Yuki Fong, Dr. Roy Wong, Dr. Jane Wong and Dr. Aaron Tong)

Then Dr. YC Chau, Dr. Roy Wong and I meet online and captured the photo for memory.

In the beginning, Dr. Jane Wong (Chairman, HKSQ) introduced our guest speaker Dr. Roy Wong (CTO, E-Mars Intelligent Technology Ltd; and Founder of Rotechverse Ltd).

Dr. Roy Wong then introduced today’s seminar topics including ChatGPT, Hyper-automation, use cases and its implementation. Firstly, he briefed what is Chat GPT that GPT stands for Generative Pre-trained Transformer. It is a generative AI and can compose text passages.

And then he briefed the different between traditional natural language processing (NLP) and transformer architecture employed in large language model.

After that Dr. Roy Wong introduced four key ways to deploy the technology of ChatGPT including As-Is (using OpenAI), Prompt engineering without API and using API, as well as, Customer build/direct interaction with a foundation model.

Dr. Wong also mentioned “Hyper-automation” that is a business-driven, disciplined approach that organization use to rapidly identify, vet and automat as many businesses and IT process as possible. He said digital leader should be orchestrated use of multiple technologies, tools or platforms. He then briefed the foundation principle of robotic process automation (PRA).

Finally, Dr. Roy Wong briefed some application for ChatGPT and RPA including analyse customer feedback, prescreening resumes and recruitment posting. He also introduced different RPA tools such as UiPat Studio, Power Automate, LaiYe and Robocorp.

Hyper-automation solution employed different technologies such as RPA, ChatGPT, OCR, to enhance the efficiency of the operation.

Lastly, Dr. Roy Wong introduced five steps pilot plan for hyper-automation and AI strategy. He said it is important to identify your goal and measure the KPIs. He concluded that RPA is a management project rather than IT project. It is related to change management.

Reference:

HKSQ - https://hksq.org/

E-Mars - https://emarstechnology.com/

CityU EngD Society - https://engds.org/