Hong Kong Society for Quality (HKSQ) and SEEM
Department, CityU organized a seminar named “Quality Dimensions of Apps and
Infrastructure Development for Smart City – Success Cases” on 14th May
2018. American Society for Quality HK (ASQHK),
HKQFDA and IISE were supporting organizations. The seminar aimed to share Dr. Shiau YeaJou
experience and insight into the key attributes of Apps development, ways to
address the real needs of users, and the projected infrastructure needed to
support new technologies to be deployed in smart cities. In the beginning, Mr. Peter Fung (Former Chairman, HKSQ) introduced Dr. Yea-Jou Shiau that he was excutive committee member of Chinese Society for Quality (CSQ), has extensive experience in manufacturing engineering. His research areas included quality management, service delivery, e-commerce, business analysis, product development and Apps for business and transportation.
Then Dr. Ken Yau (Exco member, HKSQ) introduced SEEM Department and its program including BEng in System Engineering and Management (BENG SEM) and Engineering Doctorate (Engineering Management) (EngD(EM)).
I
(Chairman, HKSQ) gave a welcome speech and introduced the background of HKSQ
and our activities including the 3rd World Summit for Chinese
Quality and Asia Network for Quality (ANQ) Congress 2018, etc.
After
that Dr. Albert Tsang (Former Chairman, HKSQ) briefed the trend of ASQ after
his trip for WQCI in USA. He also
briefed the recently ASQ Certification and BoK workshops.
Dr. Yea-jou
Shiau ((蕭亞洲) (Deputy
CEO of Big Data Application Research Center; Assistant Professor, Department of
Marketing and Logistics, China University of Technology) was our guest speaker
and his topic entitled “From Apps optimization to Infrastructure Development
for Smart City”(由APP的優化到智慧城市基礎建設). Firstly, he explained the different between
Apps and Website. How to retain customer
in mobile Apps? Answer is “Content”!
Then Dr.
Shiau briefed the five design rules of User Interface below:
i)
Easy to use
ii)
Efficient to use
iii)
Few error
iv)
Subjectively pleasing
v)
Easy to remember
The
control bar designs were different in different OS.
Taipei
Metro (MRT) (台北捷運) App has three types of data targets as follows:
i)
User Amount and Quality Dimension
ii)
Engagement Analysis
iii)
Function Analysis
Then Dr.
Shiau suggested the development process flow to separate advertisement media center
and information part. He suggested to
introduce APP UX/UI design procedure and concept.
After
that he explained User Experience (UX) and User Interface (UI) using doctor and
patient as example. UX researcher did
the preliminary works like studying the user background (as General Doctor
screening patient symptoms) and then UX designer (as Main Doctor decided the
treatment method) confirmed App structure.
Finally, UI designer (as Surgery Doctor did the operation) implemented
App content design and details. Using
Taipei Metro (MRT) as example, he surveyed his students what were important
they though in Metro Apps (UX Survey).
He said the results were unexpected.
Dr.
Shiau then briefed the UX/UI documentation included Business Plan, Functional Map,
Wireframe, Mockup and Prototype.
Function Map transformed the abstract needs to practical function and showed as following diagram.
UI Flow
aimed to arrange the operation between function and information pages. (See diagram below)
Wireframe
was the preliminary draft concept before developing the Prototype.
Mockup
was highly simulated the final User Interface (UI). Dr. Shiau suggested us to expense more time
in the first three steps – Functional Map, UI Flow and Wireframe.
The second topic was Smart Services in Smart City. Apart from Electric Vehicle Charging, Solar Meters and Waste Management, Dr. Shiau research team had projects for other smart services.
The Smart City Research and Industrial-Academic Collaboration Center, China University of Technology was one of top 20 of 2017 Asia Silicon Valley Development Agency in Taiwan. And their project named “Smart Laser Detection and Protection – No One Can Escape the Law”.
Dr. Shiau
explained the tracing image mechanism to us.
Video
demonstrated the basic operation.
After
that he mentioned the infrastructure of Smart City from Land to Road (e.g. Road
Lamp and Gateway), then to region (e.g. CCTV cam and weather sensor) and
finally inside the Building.
The
highway traffic control system was one of the smart transportation system.
At the
end, I represented HKSQ to present a souvenir to Dr. Yea-jou Shiau.
HKSQ
Exco had dinner with guests.
(Left:
I, Ms. Minda Chiang, Mrs. Tsang, Dr. Quentin Tsang (Intellebot Co., Ltd.)(Peter’s
friend), Dr. Yea-jou Shiau, Mr. Peter Fung, Dr. Ken Yau and Dr. Albert Tsang)
Reference:
HKSQ – www.hksq.org
中國科技大學 巨量資料應用研究中心 news - http://cutespaper.cute.edu.tw/2018/03/blog-post_83.html
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