I was honor to be invited by Mr.
Albert Lo (System & Quality Development Manager, CLP) to attend the Quality
Improvement and Experience Sharing Convention (QIESC) 2017-2018 on 3rd
Jan 2018. The first QIESC was instituted
in 1997 by 6 participating organizations.
With strong support from other organizations, the Convention has become
an annual major quality event with participating organizations taking turns to
host. I signed the poster when I
arrived.
I took a photo with Mr. Albert Lo
for memory.
Many old friends I met and took a
photo for memory.
(Left: Mr. Charles Ho (MTR), Dr. Aaron Tong, Mr. Albert Lo, Mr. Teddy Liu (GM, Corporate & Talent Development, New World Development Co., Ltd.), Dr. Robert Ip (Managing Director, Konica Minolta Business Solutions (HK) Ltd.), I and Mr. Nelson Ho (Director – Facility Management, Synergis Management Services Ltd.))
I met Ms. Grace Teng (Senior
Quality Management Manager, Vitasoy International Holdings Ltd.) and took a
photo together.
QIESC 2017/18 Opening Ceremony
In the beginning, Mr. Terence Leung (Deputy Chairman and Managing Director, Synergis Holdings Limited) gave an opening speech. He briefed the aims of QIESC that sharing and learning together to reach a win-win situation among businesses so as to achieve continual improvement.
Each organizations assigned representatives
as judges for QIESC 2017/18.
The first team was from CLP Power
and their topic presented was “Automatic Power Restoration System for Overhead
Line”. Superman and Batman fight each
other that affected the electricity supply!
Wonder woman come to stop them
but she used too large power that broken the cables.
Finally, they employed Automatic
Power Restoration System to restore the electricity within short period of time
so as to enhance the supply reliability and power quality of electricity to
their customer.
The second team was from Kum
Shing Group and their project named “Safety Observation App”. They employed fishbone diagram to identify
the root cause of safety problems.
The teams of Project Management,
System Assurance and Information Technology joined hands and developed a mobile
application to enhance the efficiency of safety observation and to improve
productivity.
The third team was from Vitasoy
International Holdings Limited and their title of competition named “The
Ineloquent Machine”. In the beginning, a
statement told us that every people had a story of puppy love.
Firstly a boy and a girl had not
purchased drink to appreciate each other because of machine problem and supply
chain problem. The improvement leader
discussed with both machine and used wireless devices to detect their status
and stock so as to solve their problems.
Finally, that boy and girl met
again and joined together successfully.
The fourth team was from New
World Development Company Limited and their project was “Dirty Bucket”. Dirty Bucket is an engineered steel tank for
sewage collection in construction site.
They overcame the problem through
specific design features including photo-catalytic deodorizer, build-in
pipework, safety guardrails, cathodic protection system and level indicator,
etc.
During the tea break, I took a
photo about the history of the QIESC since 1998.
The fifth team was from Towngas
and their presentation topic was “Enhance Gas Service Riser Inspection”. Firstly, they found that some situation was
not able to use drone for inspection.
Then they self-developed a Riser
Inspector to increase the success rate of gas riser inspection.
The sixth team was from MTR
Corporation and their project title was “Improve the efficiency of baggage
handling (Baggage Easy)”. The IT
engineer was hated by his girlfriend because she failed the baggage speed
competition of poor system.
Then he developed a luggage
storage mobile application (e.g. wifi network and computer equipment) to
enhance the customer experience by applying new technologies in daily
operations.
The seventh team was from Airport
Authority Hong Kong and their presentation topic named “Enhancement of
Airbridge Docking Guiding Lines at HKIA”.
They met the big problem that there were too many different airbridge
dock guiding lines.
Then Xuanzang (唐三藏) taught them TVB named Tell,
Value and Brainstorm. Finally, they
standardized and simplified the airbridge dock guiding lines at Hong Kong
International Airport (HKIA) to enhance operational efficiency and bringing
greater convenience and better services to passengers.
The last team was from Synergis
Holdings Limited and their project was “Interactive Communication Platforms –
Synergis Community App & Synergis Internal Communication App (SICA)”.
App & SICA provided
round-the-clock information update and communication platforms for its
customers and employees.
All team took a group photo with
Mr. William Yeung (Managing Director (Property Services), Synergis Holdings
Limited).
And then was award ceremony
session. The awardees were showed as
follows:
i)
最佳創意大獎 (New World) (Best creative award)
ii)
最佳持續發展意念大獎 (Synergis)
iii)
最佳創見價值大獎 (Towngas)
iv)
最具推廣意念大獎 (Vitasoy)
v)
最佳品管工具演繹大獎 (MTR)
vi)
最佳提案演繹大獎 (CLP)
vii)
最喜愛角色演繹大獎 (Kum Shing) (Favorite character interpretation award)
vii)
最喜愛角色演繹大獎 (AAHK - Xuanzang)
viii)
我最喜愛發佈大獎 (Synergis)
(One man one vote elected!)
At the end, Mr. William Yeung
(Managing Director (Property Services), Synergis Holdings Limited) gave a
closing speech. He said Quality
Improvement and Experience Sharing Convention (QIESC) had two characteristics.
i)
Cross-discipline benchmarking
ii)
Continual improvement in daily work
Their purpose was to create the
culture of excellence.
Reference:
CLP - https://www.clp.com.hk/
HKSQ - http://www.hksq.org/
Quality
Improvement and Experience Sharing Convention (QIESC) 2016 - http://qies.org/e_about_us.html
Some previous organizers’ quality related activities
I attended:
CLP Power Hong Kong Limited
20141203:
CLP Power QCC Convention 2014 - https://qualityalchemist.blogspot.hk/2014/12/clp-power-qcc-convention-2014.html
20171101:
CLP Power QCC Convention Panel Interview - https://qualityalchemist.blogspot.hk/2017/11/clp-power-qcc-convention-panel-interview.html
20171208:
CLP Power QCC Convention 2017 - https://qualityalchemist.blogspot.hk/2017/12/clp-power-qcc-convention-2017.html
The Hong Kong and China Gas Company Limited
(Towngas)
20141216:
Towngas Quality Day 2014 - https://qualityalchemist.blogspot.hk/2014/12/towngas-quality-day-2014.html
20150730:
Towngas CPD Seminar - Quality & Innovation Management System - https://qualityalchemist.blogspot.hk/2015/07/towngas-cpd-seminar-quality-innovation.html
20151216:
Towngas Quality Day 2015 - https://qualityalchemist.blogspot.hk/2015/12/towngas-quality-day-2015.html
Vitasoy International Holdings Limited
20140111:
ISI Technical Visit to Vitasoy International Holdings Limited - https://qualityalchemist.blogspot.hk/2014/01/isi-technical-visit-to-vitasoy.html
MTR Corporation
20100430:
Technical Visit to MTR West Rail Operations Control Centre and Depot - https://qualityalchemist.blogspot.hk/2010/04/technical-visit-to-mtr-west-rail.html
20120224:
Seminar on "Safety Management and Risk Assessment in Railway
Operations" - https://qualityalchemist.blogspot.hk/2012/02/seminar-on-safety-management-and-risk.html
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