Quality Alchemist (品質煉金術師): ANQ Congress 2017 Kathmandu, Nepal

The second day of ANQ Congress 2017 was held on 21 Sep 2016. Morning session was parallel sessions. Minda and I took a photo in the main entry.

Then we took a photo with NQPCN President and executive members in front of the banner.

Technical Session – IV (Parallel Session IV)

I attended the Quality Management System (QMS) session.

The first speaker was Mr. Trinh Manh Dung (Nong SiNH Co. Ltd) (Coauthor with Dr. Ngo Van Nhon) and his presentation topic entitled “The Operating System for Quality Management – Part I. The Impact of Industry 4.0 Revlution to QMS Practice in Vietnam”. He said the industry 4.0 revolution had created new level development that allowed high-quality production carried out on a small size business. He said there was 96% company belongs to Private Micro & Small Enterprises.

Then he introduced five supporting elements to Industry 4.0 revolution and they were HiTech, Global, SME, Great Creative Thinking and QMS. He said Creative Thinking and QMS emerged as an important factor. (Value = Quality x Quantity)

After that Mr. Trinh Manh Dung introduced the logo of IMS-vieTrust and said that “No ambition to create a good reputation for the whole Vietnam, just hoping to gather the righteous entrepreneurs, vieTrust desires to establish a quality symbol, creating trust among Vietnamese and international friends.” The content of IMS-vieTrus 8.5 was mentioned. (Level of staff = EQ x IQ)

Finally, he concluded IMS-vieTrus 8.5 with 6 steps below:

1. Distinction of right and wrong

2. Distinction of good and bad

3. Face to truth

4. Honey bee concept strategy

5. Self-discipline

6. Self-improvement

During Q&A, Mr. Peter Fung discussed with Mr. Trinh Manh Dung about SME for Industry 4.0.

The second speaker was Dr. Akira Ogawa (Business Administration, Mejiro University) and his topic named “Optimization of Processing from Quality Management Point of View”. He discussed the special process by wet chemical etching in semiconductor device fabrication line and mechanical process by ultrasonic grinding in the machine line. DOE was employed in one of cases.

Then Dr. Ogawa described the different between Traditional Engineering and Reverse Engineering flow. He concluded that his optimization method was a good example of reverse engineering and that demonstrated the importance of innovation.

The third speaker was Mr. Rakesh Kr. Jha (Nepal Research Foundation Pvt Ltd.) and his presentation title was “Laboratory Accreditation in relation to Quality, Cost and Time of Testing”. In the beginning, he introduced the definition of quality and said “Quality creates Value. No Quality, No Value.”

After that he briefed the international recognition through ISO/IEC 17025 accreditation and there were only four laboratories accredited in Nepal. Finally, Mr. Jha pointed out four major hurdles for the accreditation of testing labs in Nepal and they were lack of awareness, accredited calibration laboratories, CRM producer and PT provider. He also showed his laboratories facilities to us in the following diagram.

The fourth speaker was Ms. Srijana Pant (Mewar University, Rajasthan, India) and her research topic named “Development of Insurance and Economic Growth-Theoretical Analysis”. She would like to do the theoretical and empirical analysis the relationship between insurance and economic growth.

Then she mentioned the conceptual framework of her study in the Insurance companies in Nepal. She concluded that there existed relationship between insurance development and economic growth but the degree of relationship was country specific.

The last speaker of this session was Ms. Xin Sun (CAQ) and her presentation topic named “QM Status of Chinese Manufacturing Enterprises: Based on Surveys”. CAQ QM survey had been done in 2009, 2013, 2015 and 2017 for different industries. The survey processes were “Questionnaire design/revise”, “Sampling plan”, “Data collection” and “Data analysis”.

The questionnaire design separated into six parts which were “Leadership”, “HR & Equipment Support”, “R&D”, “Manufacturing Process”, “Measurement Analysis and Improvement” and “Customer Service”. It formed a QM maturity model.

Score results showed that the larger gaps in “R&D” and “Manufacturing Process” between equipment and non-equipment manufacturing industry. Overall, the first pass yield (FPY) and China automotive customer satisfaction index (CACSI) were found increasing; as well as Total quality loss rate was decreasing.

Ms. Sun shared the implication of survey that the weaknesses of enterprises level needed to improve and enhanced professional service; as well as governance the quality policies. After the presentation, we took a photo with session chair Mr. A.M.M. Khairul Bashar (Management Specialist, Director, Centre for Management Development, Bangladesh).

At the end, we took a group photo with CAQ.

(Left: Ms. Wang Lilin (王麗林), Ms. Duan Yihong (段一泓) (Deputy Secretary General, Professor of Engineering), Ms. Xin Sun, I, Minda and Ms. Zhang Yi (張毅) (Center for Quality and Brand Development & Promotion “Quality” Magazine))

During the tea break, we went to the poster area and met Dr. Ngo Van Nhon. We took a photo for memory.

We also took a photo with the poster author Mr. Liu Xiaosong in NPIC, China.

Photo with Ms. Chen (Deputy Secretary General, The Quantity Association Of Hainan Province - QAHN) (海南省質量協會副秘書長陳燕)

I also met Mr. Hiroe Tsubaki (President of the National Statistics Center) and his colleague Ms.Yuko Nishio (Assistant Director, Population Census Data Processing Division, NSC) took a photo for us.

Before the finish of tea break, I took a photo with Mr. Mr. Yukihiro Ando (TQM Consultant, Japanese Society for Quality Control) in front of his poster.

Plenary Session 3

The first key speaker in day 2 was Mr. N. Ramanathan (Independent Counsellorin Quality-based management & Adviser (TQM), SRF Limited) and his presentation topic entitled “Battles over Paradigms”. Mr. N. Ramanathan said “A Paradigm is the patterns or mental models that we work with. And it is the foundation for a system of beliefs.”

Then he explained it using four examples and they were “PowerPoint versus Gemba”, “Utilizing Trucks”, “Pushing Parts Stocks Down” and “Buying Modern Machinery”. In last example, the transformation journey of TQM was mentioned and Mr. Ramanathan believed that TQM produced only operational excellence.

Finally, he compared some people paradigms and management paradigms with and without TQM practice. For People paradigms in TQM, they were intrinsic motivation through respect and responsibility, as well as teamwork.

For management paradigms in TQM, they were purpose orientation followed PDCA, challenging and persuasive targets because of confidence on improvement methodologies.

The second key speaker was Prof. Dinesh P. Chapagain (Founder President and Advisor of Network for Quality, Productivity and Competitiveness Nepal (NQPCN)) and his presentation title was “Developing Quality Culture through Students’ Quality Circles”. In the beginning, Prof. Chapagain led primary school student to form the topic name “SQC IN NEPAL”.

Prof. Chapagain believed to create a quality culture that needed nurturing people in the society with quality mindset. It was a long term strategic educational directions. Therefore, he started the Student Quality Circles (SQC) to develop a mass of Total Quality Person (TQP) having GOOD and SMART characters to build up Quality Culture since 2005.

Then he compared the particulars of Quality Circle among Japan (QCC), India (SQCC) and Nepal (SQC). In Nepal, SQC is a small group of students of the same class to identify their own problems at schools and home, analyze them with scientific and specified SQC tools and solve it themselves. Prof. Chapagain believed this quality culture would work for sustainable prosperity in the world.

I brought Prof. Dinesh P. Chapagain’s book for study and got his signature for memory.

The third key speaker was Prof. Sung Hyun Park (President and Professor, Social Responsibility and Management Quality Institute of Korea) and his topic named “The 4^th Industrial Revolution and Its Impact on Quality, Quality Management and Quality Professionals”. Firstly, he briefed three big waves in Human Civilization that the first wave was agricultural revolution (8000 B.C.) and the second wave was industrial revolution (End of 18^th Century), as well as, the third wave was information revolution (mid of 20^th Century).

Then Prof. Park mentioned the 4^th wave in the future that related to knowledge and intelligence revolution including AI, Big Data and IoT, etc. He also stated the major impacts of the 4^th industrial revolution as follows:

i) Big change in the future of jobs

ii) The way of teaching will be changed.

iii) The way of competition will be changed

iv) Manufacturing innovation will change the pattern of manufacturing and globalization in industry

v) Emergence of Phono Sapiens. (It is most interested slide to show that Phono Sapiens changed the way of business, marketing, quality management and the way of living.)

vi) Danger of Science and Technology without humanity

After that he discussed the concept of quality and quality management was being changed. For quality concept, it would be broaden to the quality of personalized service. Quality of connectivity and software became important. Data quality became critical. Moreover, design quality became more and more important (e.g. Design Thinking). For quality management, Prof. Park said the quality goal changed from QC to QA to QM and then to Quality Responsibility (QR). Finally, he purposed multi-way flow of quality management in the 4^th Industrial Revolution. Moreover, he suggested that quality experts should be data scientists!

The Asian Quality Award Ceremony was performed. The award named ANQ Recognition for Excellence in Quality Practice (ARE-QP) and awardees were showed as follows:

Surgut District Clinical Hospital, Russia.

Standard & Quality Agency, Russia

Institute for Quality Assessment and Development, Vietnam

Shandong Lingong Construction Machinery Co., Ltd., China

Beijing Electric Vehicle Co., Ltd., China

Before lunch break, Hong Kong Society for Quality took a group photo in front of the banner.

After lunch, Prof. Azat Abdrakhmanov (President, ANQ), Dr. Ngo Van Nhon (Deputy Director, Ministry of Industry and Trade) and I (Chairman, HKSQ) were invited by Prof. Dinesh P. Chapagain to grace the informal sharing meeting on “Students’ Quality Circles (SQC)” in the rose garden. Prof. Chapagain told us the five roses together was the garden!

(Left: Dr. Ngo Van Nhon, Mr. A.M.M. Khairul Bashar, Prof. Dinesh P. Chapagain, Prof. Azat Abdrakhmanov, Mr. Nirajan Adhikari (Principal, Bhaktapur NIST School, Lokanthali, Bhaktapur, Nepal), I and Mr. Ravi Bhattarai (Consultant, IC, ERP & QMS, MyFarm)

During this time, Minda joined Quality Assurance session. The second speaker in QA session was Ms. Wu Mengyu and her topic named “A battle for saving lives”. Firstly, she introduced ancient fabricating of E Jiao which was Colla Corii Asini or Donkey-Hide Gelatin. Since E Jiao could enrich the blood and prolong life, it was very popular among emperors and nobles.

They found that Compound E Jiao Sirup-Chinese traditional blood-enriching medicine product with extraordinary therapeutic effect during the Dengue fever outbreak in Indonesia in 2006. Ms. Wu Mengyu’s company would like to transform this Classical and Chinese product into Modern and Global product.

Technical Session – V (Parallel Session V)

After the SQC meeting, I joined the Human Resource Management session.

The fourth speaker in that session was Prof. Youn Sung Kim (Professor, Inha University, Korea) and his presentation named “What are the new dimensions of Quality in the 4^th Industrial Revolution Era?” He said the 4^th Industrial Revolution and Quality requested to achieve a shorter time to market without sacrificing quality.

Prof. Kim quoted Ms. Eva Diedrichs (Managing Director, IMP³PRO, European Innovation Management Academy, EWIV) statement “The fourth industrial revolution is characterized by a fusion of technologies that is blurring the lines between the physical, digital and biological spheres”. The key prerequisite were (a) Create awareness of innovation, (b) Educate in innovation management, (c) identy orgnaizations’ improvement in innovation and (d) take action to gain in agility. Finally, Prof. Kim mentioned the 8 dimensions of quality from David A. Garvin and 5 Service quality dimensions from Zeithaml, Parasuraman and Berry.

The last speaker in this session was Ms. Su-Jin Park and her topic entitled “A Trend Analysis of Global Standards for the Era of 4th Industrial Revolution”. In the beginning, she mentioned Standard and Quality that “Standards provide consumers with a safe socio-economic environment and trust.” Then she quoted Klaus Schwab that “One of the features of the Fourth Industrial Revolution is that it doesn’t change what we are doing, but it changes us.”

Then she also stated the trend of national standard strategy such that leading countries in the4th industry are promoting a platform preemptive strategy by standardization in newly arriving environments using their own characteristics. In her research, she modified the business model canvas into National Standardization (N-STD) Model Canvas and then used it to analyze Germany, USA and Japan strategies on the 4^th industrial revolution.

Plenary Session 4

The keynote speaker on closing of congress was Mr. Shinichi Sasaki (Advisor and Senior Technical Executive, Toyota Motor Corporation) and his presentation entitled “The Progress of TOYOTA Quality – History & activity background to be recognized as today’s TOYOTA Quality”. In the beginning, Mr. Sasaki introduced the background of TOYOTA and its products and services. He mentioned the necessity of a hydrogen-based society because hydrogen emits no CO2 during consumption (H2 + 1/2 O2 → H2O).

Then he introduced the principles of “Toyota Quality” that Customer First and Quality First. And he briefed the origin of “Ji Kotei-Kanketsu” (JKK) that indicated “Building Quality in process”. In the 3^rd Quality month, a brochure named “Create the quality inside the process” and had been published since 1962. Then they challenged to the Deming prize in 1965.

Mr. Sasaki explained the implementation of JKK using greengrocery proprietor as example. He concluded his experience in UK plant as “Essential element that enabled the UK plant to bounce back was to turn work itself into rewarding experience”.

Finally, Mr. Sasaki mentioned the key points to implement JKK that the first key point was to break down each process into manageable “Work Elements” and the second key point was all member’s practice with ownership. Operators were able to proud of the assigned tasks with a sense of enjoyment so as to achieve “Build-in Quality with Ownership”.

IAQ Panel Discussion – “Quality Culture for Sustainable Prosperity”

Acn. N. Ramanathan was the moderator.

(Left: Dr. Charles A. Liedtke (Strategic Improvement Systems), Mr. Anil Sachdev (President, TQM International Pvt. Ltd.), Acn. N. Ramanathan (Independent Counsellor in Quality-based management & Adviser (TQM), SRF Limited) and Dr. KS Chin (Asso. Professor, SEEM Dept., City University of Hong Kong))

Firstly, Acn. N. Ramanathan gave the introductory remarks. He reviewed the contribution of quality management that re-builting Japan after the World War II. In 1980s, it pull US business from the brink through quality and saved lives in healthcare. In 1990s, India recovery through TQM from abruptly liberalized imports and overseas investment.

Then he mentioned some crises included “Bio-extinction”, “Climate warming”, “Lifestyle disesases”, “Pollution of air, land and water bodies” and “Resource scarcity for the future”. Finally, he pointed out 16 new challenges in a changing world.

Dr. KS Chin was the second speaker in the panel to discuss the topic “Quality Culture for Corporate Sustainability”. He said that “Quality is not only a matter of profit or economic growth but, more important, of environmental protection or preserving resources reserve.” Thus, quality could optimize the resources and sustain the Planet and prosperity.

Then Dr. Chin explained that culture is the way you think, act and interact. He also quoted his previous work on TQM implementation framework that the Culture Change was in the heard of TQM Model. Dr. Chin said “Leadership emphasis on quality values and norms – long term commitment to cultivate”. He added combining different factors with different sustainability measures into their strategic decision makings.

Lastly, Dr. Chin used Hong Kong Science and Technology Park (HKSTP) as an example to briefed our ISO Management Systems (IMS + ISO 17025 & ISO 27001 & ISO 50001) and Our Sustainability Management team structure included Quality, Health and Safety, as well as, Environment.

Mr. Anil Sachdev was the third one to share his view on Quality Culture. He quoted Mr. Fujio Cho (Former Chairman of Toyota) that “we also want to respect their humanity, what it is that makes us human, which is our ability to think and feel.”

He concluded that quality culture could provide better products and services with lower waste. Improvement of quality culture can help sustainability of the industry and the planet.

The last speaker was Dr. Charles A. Liedtke and his sharing named “The Use of Big Data for Prosperity and Sustainability”. Firstly, he mentioned some current challenges such as disease outbreaks and economic downturns, etc. Then he described the definition of big data with “Four V” framework and they were Volume, Variety, Velocity and Veracity.

Then he explained the features from Zero Data to Small Data to Medium Data and then to Big Data. There were three benefits of Big Data that (a) New insights can be obtained; (b) More complex theories can be tested; and (c) Unique perspectives can be considered. However, there also had some pitfalls such as “Risk of making poor decisions quickly”, “Invasion of privacy”, “Unethical use of personal data”, “Data-based discrimination”, “Hacking” and “Cyberterrorism”.

I asked Dr. Charles a question that how we make decision under Zero Data or Small Data. He replied that it needed root cause analysis.

After the IAQ Panel Discussion, I took a photo with Dr. Charles A. Liedtke for memory.

In Closing Ceremony, Mr. Janardan Ghimire (President, NQPCN) presented the Best Paper & Poster Awards and Mr. Too Meng Ken (Lecturer, SQI) was one of Best Paper awardees.

Finally, Prof. Azat Abdrakhmanov (President, ANQ) gave closing speech and invited all of us to attend ANQ Congress 2018 in NARXOZ University in Almaty, Kazakhstan.