Quality Alchemist (品質煉金術師): ANQ Congress 2016 Vladivostok, Russia

The second day of ANQ Congress 2016 was on 22 Sep 2016. Morning session was parallel sessions in which we participated in “Quality Education Symposium 2016” co-organized by FEFU and ANQ. Minda and I took a photo in front of the ANQ Congress 2015 banner outside the FEFU.

The theme of the “Quality Education Symposium 2016” was “Quality Education and Sustainability”. The venue was in the Marine Conference Hall which had 54 seats occupancy at the table.

Hong Kong team included Dr. KS Chin, Dr. Albert Tsang, Mr. Peter Fung, Ms. Minda Chiang and I joined this session. Dr. Chin and I took a photo before meeting start.

In the beginning, Mr. Roland K. Jahnke (Academician & Vice President IAQ; Immediate Past Chairman, QiETT; and IAQ Representative at UNESCO Headquarters, Paris) briefed the history successful activities of IAQ/ANQ Symposium since 2012. The lady was interpreter to translate English to Russian

In 2016, FEFU/ANQ in Vladivostok was continuous this practices to integrate the Quality Education Symposium into the International Scientific Conference “Modern Technologies and the Development of Polytechnic Education”. The Quality Education Symposium would not only provide a panel discussion but also to draw up scientific papers.

Prof. Yury Gusakov (Chairman, ANQ) gave opening remarks and briefed this morning symposium agenda. It included Professional Background, Concept of Sustainability, Good Practice in Global Business Sector: Case Deutsche Post DHL and Global Challenges in Education Sector.

The Professional background was showed in the following diagram in which demonstrated different quality organizations and leaders in Education Sector. Then Mr. Roland K. Jahnke stated the definition of the Concept of Sustainability by “Brundtland Report” (UN, 1987) or Report of World Commission on Environment and Development (WCED) that “Humanity has the ability to make development sustainable to ensure that it meets the needs of the present without compromising the ability of future generations to meet their own needs”. Sustainability should include Social, Economic and Environment.

The keynote speaker was Mr. Roland K. Jahnke (Chair, Quality Education Symposium 2016, Vladivostok) and his topic named “From Quality to Global Sustainable Excellence in Education Sector”. The first part was Good Practice in Global Business Sector: Case Deutsche Post DHL and Roland mentioned the development history as follows. He added the corporate responsibility was embedded in their bottom lines in which included “Provider of Choice”, “Employer of Choice” and “Investment of Choice”. Moreover, they had CO2 efficiency target to improve 30% from 2007 to 2020. They also had corporate citizenship activities which were based upon strategic Corporate Programs and supported by the volunteering efforts of their employees worldwide locally.

Then Roland proposed Sustainability in Education Sector based on cooperation among Education, Government and Industries (See the diagram below). He also reviewed different activities / initiatives from different organizations including UNESCO World Conference, IAQ QiETT, IAQ/ANQ Symposium, IAQ/ISQ initiative, IAQ in Kazakhstan, QiETT & UNESCO in Africa, etc. Finally, Roland concluded that “Think Globally and Act Locally” and the next step was to cooperate with governments and develop of schools, universities with quality professionals.

The second speaker was Prof. Azat Abdrakhmanov (President of KOQIM, Kazakhstan) and his presentation title named “Business Excellence Model in Education Sector as a Methodology for International Recognition”. His presentation content included Education System of Kazakhstan, Innovation Management in the Education Sector, ISO & EFQM – an innovative methodology for leading Universities.

Firstly, Prof. Azat introduced their Education strategy from long-term strategy “Kazakhstan -2050” and then mentioned their Education System in the Law of Republic of Kazakhstan on Education – Article 55 – Quality Management of Education. After that he introduced “Astana Medical University” quality journey and became the leading University of Kazakhstan. Astana employed Integrated Management System (IMS) included the EFQM Excellence Model at 5 stars level, ISO 9001, ISO 14001, ISO 26001, OHSAS 18001, ISO 50001 and ISO 27001, etc.

Through the EFQM Excellence Model, Astana identified some areas for improvement included process management, enhancement of competitiveness and sustainable development, as well as, improvement of stakeholder satisfaction.

Dr. KS Chin (City University of Hong Kong) was the third speaker and his topic was “Continuous Improvement in Higher Education: A Case Study in Hong Kong”. Dr. KS Chin introduced Juran’s Trilogy – Quality Planning (Standards/Tasks), Quality Control (Assessment/Corrections) and Quality Improvement (Advancement/Innovation) in Quality Education. It was found weak in Quality Improvement phase in current situation.

Then Dr. Chin briefed the Quality Education in City University of Hong Kong as case study. Firstly, he introduced CityU Quality Policy in which would like to build a quality culture. We had CityU Quality Manual and formed Quality Assurance Committee (QAC). The outcome was expected from student to professional that was showed as following diagram. Moreover, the courses or programmes were aligned through Intended Learning Outcomes (ILOs), Teaching and Learning Activities (TLAs), as well as, Assessment Tasks (ATs).

Finally, Dr. Chin briefed the Project Flame – Social Innovation & Entrepreneurship @ CityU. He said we didn’t consider Student as Customer but they would be our Partner. We would like to enhance their capability after finished CityU’s courses and programmes.

Dr. Ngo Van Nhon (Chair, Vietnam Quality Association of Ho Chi Minh City, Vietnam) was the fourth speaker and his presentation topic entitled “New ISO 9001:2015 Revision: Risk Based Thinking”. Dr. Ngo introduced the new requirement of ISO 9001:2015 that was risk-based thinking in which more suitable for “Service-based” organization and primary focus remained on Customer.

Then he outlined the four phases of managing risk and could be helpful as an organization addresses risk to their business. They were Risk Analysis, Risk Evaluation, Risk Control and Post Production Information. After that he briefed the Educational QA in Vietnam which was managed by Ministry of Education and Training (MOET). Recent International trends in QA in Vietnam Higher Education were ISO 9001, ISO 14001, ISO 26000, EFQM etc. Vietnam Quality Association of Ho Chi Minh City (VQAH) and Institute for Quality Assessment and Development (IQAD) had trained and consulted over 35 universities in Vietnam since 2003.

The second part was panel discussion.

Dr. Albert Tsang (PolyU & HKSQ) was the fifth speaker and his topic named “Development Talents in Quality at the Hong Kong Polytechnic University”. Dr. Tsang had 10 years working experience in the manufacturing and government sectors and had 35 years as faculty members of the Industrial & Systems Engg (ISE) Dept., PolyU. He had delivered presentations/programs in different countries including Canada, Chile, Chinese mainland, Iran, Korea, Peru and South Africa.

The history of Hong Kong Polytechnic University

Firstly, Dr. Tsang introduced the history of PolyU which established since 1937 and achieved university status in 1994. ISE Department was one with the longest history of its kind in Hong Kong and Quality was one of the core themes in various undergraduate programs of the department. Then he introduced the 2 Loops (Program Objectives and Outcomes) Program Learning Outcome Assessment Plan to us.

Prof. Tatyana Shkarina (Chair, Quality Department of FEFU) shared her experience and Dr. Yury to be voluntary interpreter. She shared the history development of FEFU and introduced some founders and important people who contributed in the university.

Then Prof. Dr. Hiroe Tsubaki (President, JSQC) for Prof. Kazuyuki Suzuki (Chair, Research Committee for Total Quality Education, JSQC) to present the topic named “JSQC Problem Solving Education for Elementary and Junior High School”.

Firstly, Prof. Dr. Hiroe Tsubaki showed the comparison table of education statistics among USA, Canada and Japan. Then they proposed the data detectives cycle using Problem, Plan, Data, Analysis and Conclusion (PPDAC) followed statistical problem solving process in New Zealand for secondary school level.

Then Prof. Dr. Tsubaki described the future education had 3 guidelines included “Performed mainly by students”, “Fun & Interest” and “Understandable”. And introduced 3 basic phases for problem solving that were Phase I – Grasp phenomena, Phase II – Investigate cause-and-effect relationships and Phase III – Take countermeasures. Finally, he raised an interesting example “Measurement of eye position” for student exercise.

Lastly, Prof. Tang Xiaoqing (CAQ) shared her experience in the higher education in China.

After the morning, we took a group photo with CAQ.

Then we visited the poster session again.

I met Prof. Syohei Ishizu (Professor, Department of Industrial & System Engineering, College of Science & Engineering, Aoyama Gakuin University) and his introduced his poster with the topic “Extracting Japanese Companies’ Business Challenges from Annual Securities Reports and Predicting Growth”.

I also visited Vietnam poster area and met Dr. Ngo Van Nhon and Mr. Vu-Hoang Le.

Some posters were visited and showed as follows:

Before the Closing Ceremony, I took a photo with Prof. Iuan-yuan Lu (Department of Business Management, NSYSU) and Dr. Ling-Lang Tang (Asso. Professor of Technology Management, College of Management, Yuan Ze University).

I also took a photo with Prof. Suzuki Tomomichi (Professor, Department of Industrial Administration, Faculty of Science and Technology, Tokyo University of Science)

In Closing Ceremony, the first keynote speaker was Prof. Hiroe Tsubaki (President, JSQC) and his presentation topic entitled “Statistical Thinking for quality Management – Historical Principles and New Roles”. Firstly, he introduced three tasks of the National Statistics Center (NSTAC) and they were “Produce Statistics”, “Exploit Statistics” and “Support Statistics”. The grammar of science was process-based and the scientific methods were Analysis Observation, Synthesis Modelling and then Validation.

After that Prof. Tsubaki appreciated the Deming-Ishikawa’s Dual Management Cycle which would be fore Daily Management and Kaizen. Then he mentioned three roles of statistical methods in this cycles that were:

i) Finding Valuable Problems to be Solved

ii) Structural Modeling to Solve the Problem

iii) Optimizing the Solution

Finally, he concluded there were three new terms for statistics included Artificial Intelligence, Big Data Analysis and Computer Simulation.

Mr. A. Khachaturov (Representative of the Eurasian Economic Commission (EEC)) was the second keynote speaker and his topic named “Innovations and Quality Management”. He said considering high population growth and scarce resources, we needed to think of sustainable development and quality of life that it required revolutionary solutions (e.g. use of cyber-physical systems) called the fourth industrial revolution.

Then Mr. A. Khachaturov mentioned civilization development tendencies that robots could replace people and people moved to intellectual sectors. Fisher-Clark Model was showed from pre-industrial to Industrial and then to Post-industrial eras. Finally, he concluded that the synergetic interaction of Quality Management System and Innovation Management System for quality enhancement.

Before tea break, Dr. Yury Gusakov and Prof. Phulporn Saengbangpia presented the ANQ Recognition for Excellence in Quality Practice (ARE-QP) Award and took a group photo.

During the break, I met the awardee from Kazakhstan and we took a group photos.

(Left: Prof. Azat, Ms. Maral Kaskirova (Director of Department of Development and Management System, ICA Integrgase Central Asia), Mr. Roland K. Jahnke and I)

The last keynote speaker was Mr. Kenneth Liang (ANQ Honorary Director; Past Chairman, SQI) and his topic was “Service Quality Excellence: The Proven Singapore Model to achieve World Class Leading Organizational Accolade”. He said the Singapore Service Excellence Medallion led the way for the Singapore Service Industry. The main aim of these initiatives was to recognize Singapore as the forefront leader in delivering excellent services and attaining customer satisfaction.

Then he introduced the Singapore Tourism Board (STB) to undertake many initiatives to create the most vibrant entertainment landscapes such as The Universal Studios, Casinos, The new International Cruise Terminal, Mega Ion Orchard Shopping mall, etc. Service Excellence of Marine Bay Sands and key success factors were discussed.

Land Transport Authority (LTA) and Singapore Airlines service excellence were mentioned. Then Mr. Kenneth Liang explained Changi Airport could continue to be the World’s Best Airport because of “Innovation to Drive Productivity”. Finally, he introduced several awards for the service industry and service excellence in Singapore such as Service Excellence Awards, Singapore Service Class, Excellence Service Awards, Singapore Experience Awards, Singapore Service Star, etc.

After that it was Best Paper Award presentation session. I am honor to receive the best paper award (HKSQ). There were 14 best paper award winners in different countries in this year. And then the best poster award was also presented.

All awardees took a group photo.

Prof. Gennady A. Molchanov (Vice President for Strategic Development, FEFU) gave a closing remark and thanks for all participants to join ANQ Congress 2016 and hope all enjoy the day in FEFU campus.

At the end, Dr. Yury reported the achievement of ANQ Congress 2016 and there were 110 papers in parallel session and 34 posters received. Totally, we had 333 participants with 64 presentations. 3 IKA awardees and 9 companies got ARE-QP award, as well as 14 best paper award and 9 best poster award. Finally, he expected to see us again in ANQ Congress 2017 in Nepal.