The 1st
World Summit for Chinese Quality was organized by Pre-World Alliance for
Chinese Quality (WACQ) (全球華人品質聯盟(籌)),
co-organized by Hong
Kong Society for Quality (HKSQ) and Department of Systems Engineering and
Engineering Management (SEEM), City University of Hong Kong on 8 July 2016.
The founding members of Pre-World Alliance for Chinese included China Association for Quality
(CAQ), Chinese Society for Quality (CSQ), Hong Kong Society for Quality (HKSQ)
and Singapore Quality Institute (SQI).
This Alliance was established after the 3rd Chinese Quality
Forum (CQF) in Beijing in 2015.
In the beginning, Ir. Dr. The Hon WK Lo (盧偉國) (Representative of the
Engineering Functional Constituency of the Legislative Council and Chairman of
HKQAA) gave an opening speech.
He reviewed
China history and found that Qin Dynasty strong because of focusing on science
and technology. In this Dynasty, the
first standardization process had been done including word and road in China. He also added the tools made by Bronze which
was a complicated process at that time and not depended on one man but a team. So Quality has long history in China Culture
and we needed to re-discover it and enhance its spirit again.
Since
Dr. WK Lo needed to attend Legco meeting this morning, we took a group photo
with all participants first.
Then
HKSQ chairman Mr. Peter Fung (馮光) gave a welcome speech and introduced the 30th anniversary
of HKSQ and briefed our development history.
Dr. KS
Chin (錢桂生) (Associate
Head and Associate Professor, SEEM Dept., CityU; Former Chairman of HKSQ) gave
a welcome speech and briefed the first Quality Degree course named “Bachelor of
Engineering in Total Quality Engineering (BENG TQE)” in Hong Kong.
After
that Prof. Tang Xiaoqing (唐曉青) (Vice-chairperson, CAQ) gave speech on behalf of Pre-World Alliance
for Chinese Quality (WACQ) and held the ceremony of the 1st World
Summit for Chinese Quality (WSCQ).
Each
society representative took a photo for established WACQ.
(Left:
Mr. Peter Fung (馮光) (HKSQ), Mr.
Liu Li Tsung (劉黎宗) (CSQ), Ms.
Duan Yihong (段一泓) (CAQ), Prof.
Tang Xiaoqing (唐曉青) (CAQ), Mr.
Kenneth Liang (梁偉賢) (SQI)
and Dr. Lotto Lai (黎劍虹) (HKSQ)).
The first keynote speaker was Prof. Tang Xiaoqing (唐曉青) (Vice-Chairman, CAQ)
and her topic
entitled “The road for enhancing Made in China’s Quality” (中國製造的質量提升之路). Prof. Tang shared five
sub-topics included “Made in China is the source of international market demand”,
“China’s product quality improved continuously”, “Enterprise quality management
enhancing continuously”, “Chinese manufacturers faced some challenges” and “All
dimensional improvement to the Made-in-China’s product”.
Then
Prof. Tang briefed the overview of China Quality and achievement. She also introduced different famous
companies’ quality management included CASC (中國航天), Huawei (華為) and Gree (格力). The first quality management system mentioned
was Double Zero Management in CASC. It
was separated into Technology Circle and Management Circle that rocket achieved
98.7% successful rate. Then Huawei had
Production Failure Predication Mechanism, as well as, Gree’s Quality Innovation
Driving Ring (D-CTFP where C-Customer, P-Process, F-Failure Analysis,
T-Technology).
Finally,
Prof. Tang mentioned how CAQ implemented government plan to enhance Quality in
all dimensions. It included Made in
China 2015, Quality Development Program (2010-2020), CAQ – China Quality Award, Seminars and Workshops,
Publications and international conference.
So that enterprises were expected to be responsible on Quality &
Safety, CSR, Quality Management and Technology, Leadership and Technology
Innovation.
I as organization
committee chair presented certificate to Prof. Tang Xiaoqing
Then
tea-break for networking among quality professionals was arranged.
Minda
and I took a photo for memory. She is the
most important person-in-charge for organizing this summit's logistic including
program book, speaker information, back drop, etc.
The
second keynote speech named “China Original Science Subject – Extenics” (中國原創的學科可拓學). Prof. Cai Wen (蔡文) and Prof. Yang Chunyan (楊春燕) both presented in this topics.
Prof. Cai
Wen (蔡文) (Founder
of Extenics and The Director of International Academy of Extenics (HK)) was the
second keynote speaker and his topic named “Creativity Revolution” (創意的革命). Prof. Cai briefed the Extenics research focus
and history as well as the achievement in his 40 years research life in Guangdong
University of Technology. The Extenics
is a multi-discipline subjects included Philosophy, Mathematics and
Engineering.
Firstly,
Prof. Cai briefed the Basic-element theory (基元) that included Matter-element (基元), Affair-element (物元) and Relationships-element (關係元). Moreover, he mentioned the
background behind Extenics was from Set Theory.
However, he found that the traditional set theory and fuzzy set theory
were not enough to describe the contradiction situation. He developed the Extenics Set Theory and then elaborated into different
topics such as Extensive Engineering, Logic, Management, Sales, etc.
And then
Prof. Yang Chunyan (楊春燕)
(Director, Institute of Extenics and Innovation Methods, Guangdong University
of Technology) presented the topic named “Extenics Innovation Method –
Enhancing Quality Innovation” (可拓創新方法 助力品質創新). She said Quality Innovation needed to
consider the method first.
Prof.
Yang reviewed the history of Innovation Method development. TRIZ had been developed for 70 years and
Extenics had been established for 33 years. They could complementary each
other. However, TRIZ required user with
engineering knowledge so that was more difficult for public use. Extenics used Basic-element theory to
describe the world affairs which aimed to standardizing, details and quantitative,
as well as, computerization. After that
she briefed the four steps of Extenics and they were Model, Extension,
Transformation and Selection. Four basic
extensible directions (四種基本拓展的方向) were Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈); Four pairs of conjugation were “Real vs Virtual”, “Hardware vs
Software”, “Plus (+) vs Minus (-)” and “Obvious vs Hiding”. Finally, She briefed the Selection criteria
and steps.
During
Q&A, ISIHK President
Dr. Daniel asked a question about application.
Prof. Yang said it had implemented in some primary school education and
some consumer product companies (e.g. lighting).
I as organization
committee chair presented certificate to Prof. Cai Wen and Prof. Yang Chunyan.
Dr. Chih-Han Wang (王治翰) and Prof. SP Kuan (官生平) (Exco member, CSQ) was the
third speaker represented CSQ. Since Dr.
CH Wang had not joined the summit this time, Prof. SP Kuan represented him to
present the topic “What Roles Can Quality Organizations Play Under “One Belt
One Road” Initiative” (在『一帶一路』框架下品質專業組織可擔負的國際社會責任).
Prof. Kuan quoted Dr. Wang statement that “Our quality management level
needs to be improved and National TQM will raise in 2020.”
Then
Prof. Kuan briefed the international quality organizations development history
including ASQ (1946), JUSE (1946), EOQ (1956), IAQ (1969), APQO (1985), ANQ
(2002), (MEQA) (2006), WAQ (2006). Based
on One Belt One Road, CAQ was proposed to lead other associations under ANQ and
WACQ to enhance the countries quality and social responsibility. At the end, Prof. Kuan proposed the continual
improvement mechanism to improve industries in One Belt One Road countries
using 5 year plan.
I as organization
committee chair presented certificate to Mr. Liu Li Tsung (劉黎宗) (President, CSQ) for Dr. Chih-Han Wang and Prof. SP Kuan.
The fourth
speaker was Mr. Too Meng Ken (杜明庚) (Exco, SQI) and his topic was “Lee Kon Chian who use of Confucianism
and Quality Management to established his business empires in Malaysia and
Singapore” (善用儒家思想及品质管理来创造马来西亚和新加坡商业王国-李光前). Mr. Too introduced Mr. Lee Kon Chian the
rubber king in Malaysia and briefed his history from 1893 born in China and
then went to Singapore in 1903 (only 10 years ago).
Then Mr.
Too shared Mr. Lee’s Enterprise Culture and Business experience as follows:
1) Seize the opportunity to seek
development
2) Steady and flexible capital
arrangement
3) Honesty, Credibility, Strict and
Cautious
4) Select the right man for the
right job
5) Set an example and work by
himself
6) Management scientifically
7) Reduce Cost and Enhance Quality
8) Get information and analyze it
9) Influence by Confucian and Filial
Finally,
Mr. Too quoted Mengzi statement to conclude his talk that “When you assigned a
great work by god, you must suffer among your spirit and body before you are
ready to take this work”.
I presented
certificate to Mr. Too Meng Ken.
We led
speakers and guests to CityU Chinese Restaurant for lunch. There are four tables.
Prof.
Fugee Tsung (宗福季) was the fifth speaker and his
presentation named “Quality Engineering faces the Challenges of Innovation and
Big Data” (質量工程面對大數據及小數據的挑戰). Firstly, he pointed out Quality implied to
Taste (品味) that Technology met Art! Then he shared the innovation idea that it
was separated into two parts and they were Incremental Innovation (could use
DMAIC for analytical problem solving) and Breakthrough Innovation (Creative
problem solving).
Then
Prof. Tsung briefed the Big Data which used from manufacturing to service
industry. In
1997, Citibank hired Motorola University to teach Six Sigma defect reduction
and cycle time reduction (CTR) to its employees. Then American Express, Bank of America,
JPMorgan, Chase, Merrill Lynch and Vanguard were used Six Sigma in different
stages. After that he introduced the
book named “Big Data – A revolution that will transform how we live, work and
think” and discussed three key questions from this book below.
1) End of Sampling?
2) End of Exactitude?
3) End of the Pursuit of Causality?
I presented
certificate to Prof. Fugee Tsung.
The
sixth speaker was Ms. Duan Yihong (段一泓) (Under Secretary, CAQ) and her presentation topic entitled “The
Holistic Value Chain and People-oriented Quality Management” (全價值鏈以人為本的質量管理). In the beginning, Ms. Duan
briefed the quality concept development from “Conformance” to “Fit for Use” and
then to “Big Q”; and quality management from “Inspection” to “Statistic QC” to “TQM”.
Then Ms.
Duan mentioned the people-oriented management which started from QCC. She said that “Quality is the core value of
customer” in this century. Moreover, she
introduced Kano model to explain the attractive quality concept. Then she quoted some failure case such as
Toyota break case. It was because Toyota
expanded too fast to educate their staff as traditional and sequence of safety,
quality, quantity and cost was changed.
Then she quoted Alibaba statement “Let the world not difficult to do
business” (让天下没有难做的生意). Finally, Ms. Duan introduced the Holistic
Value Chain and People-oriented Quality Management Model which included the
requirement and measures among Customer, Staff, Partner and Owner, as well as
Society.
I presented
certificate to Ms. Duan Yihong.
Prof. Ching-Chow Yang (楊錦洲) (Professor,
Department of Industrial and Systems Engineering, Chung Yuan Christian
University) was the seventh speaker and his topic named “The Way of Chinese Enterprises Quality
Improvement through Personal Consultancy Perspective” (論華人企業品質提升之道-從個人顧問經驗之觀點). He discussed some history of
quality development in Taiwan and China.
And then he pointed out some inherent Chinese Culture negative factors
on Quality and showed as follows:
1) “Almost (差不多)”
2) “Don’t like Recording” (疏於書面記錄之習性)
3) “Inert on Discretionary”(便宜行事之惰性)
4) “Lack of Problem Consciousness” (欠缺問題意識)
5) “Regarding Harmony as Fundamentality”
(以和為貴的假象)
6) “Lack of Quality Responsibility”
(欠缺品質責任), and
7) “Insufficient of Professionalism”
(敬業精神不足).
After
that Prof. Yang raised the following solution to enhance the Chinese
Enterprises Quality.
1) Top Management Commit and Insist
to Quality
2) Holistic Quality Training to all
staff
3) Standardization
4) Established Quality Management
System and Operation
5) Continuous Improvement and “Foolproof”
(防呆) (HaHa…Taiwan's navy mistakenly
launched a supersonic anti-ship missile due to human error.)
6) Daily Management and KPI control
7) Incubate Good Quality Culture and
Implementation
Then he
pointed out some good enterprises as example.
At the end, Prof. Yang concluded that only took effective measures to
eliminate the negative factors in order to transcend Western and Japanese
companies through the quality competition.
Then certificate
was presented to Prof. Ching-Chow Yang.
The
eighth speaker was Prof. Goh Thong Ngee (吴桐毅) (NUS) and his presentation topic was “The 21st Century
Quality Management Strategy Thinking” (质量管理思维在二十一世纪应有的战略性变化). In
the beginning, he introduced quality management mainly form western but he had met
Prof. Liu Yuanzhang (劉源張) to discuss the quality strategy
change. Then he told use when he arrived
Hong Kong. He saw “A Sign of Quality You
Can Trust” in HK airport.
After
that Prof. Goh briefed HONDA Concept of Quality that was Here, One-off, Now,
Defined and Article. But we needed new
concepts to face society that uncertain market & population mobility, many
transaction, brand, globalization and service/management/software. Then Prof. Goh mentioned seven big trends
including Aging, City Expansion, Use up Resource, Information overflow,
Education, Service and Clime change.
Business leaders, quality professionals, customers and consumers needed
to aware such change. Finally, he quoted
Peter Drucker that If new things needed, it should stop the old one. He also quoted Charles Darwin that “It is not
the strongest of the species that survive, nor the most intelligent, but the
one most responsive to change.”
Then certificate
was presented to Prof. Goh Thong Ngee.
The
ninth speaker was Mr. Jiangtao Hu (胡江濤) (Vice President, ZTE Corporation) and his presentation named “The HISC
& Quality Management in M-ICT Era” (M-ICT時代的智慧供應鏈與質量管理). Mr. Hu said it was a M-ICT Era that all
things mobile connect with M label. ICT means Information Communication and
Technology. M means Man to Man, Man to
Machine, Machine to Machine, and Mobile.
Then Mr.
Hu explained HISC meaning that Highly Intelligent Supply Chain which included
IoE, Real-time Perception, Information Automation, Intelligent Decisions and
Cross-Industry Collaboration. Smart factory-Intelligent
was introduced. Finally, Mr. Hu raised
Big Data application in quality management.
Then certificate
was presented to Mr. Jiangtao Hu.
Afternoon
tea break, we took a photo with Singapore and Taiwan representatives.
Dr.
Victor Lo (盧興猷) (Vice
Chairman, ISIHK) was the tenth speaker and his topic was “Create another
Quality Peak – Development of Chinese-style QC and Innovation Method” (再創品質高峰 -- 開發中國式的品管及創新方法). Firstly, Dr. Lo reviewed his 30 years quality
journey. Then he raised from TQM to
Total Ethical Management. He found that
Chinese had two golden hill was not discovered.
The first one is Chinese ancestors’ philosophy could be applied in the
management. The second one is to develop Innovation method. Based on Dr. Lo previous study, he separated
different Confucian Principles among Leader, Everybody, Ego and
Collective. Four factors were Benevolent
Kingship, Virtuous Introspection, Moral Dynamism and Self-Erudition.
Dr.
Victor Lo then briefed his recently development on Innovation method named
Innovation Quality Improvement (IQI) which combined human centered innovation and systematic innovation. The definition of innovation he proposed as “Need”(需), “New” (新), “Function” (用) and “Value” (值).
Then certificate was presented to Dr. Victor Lo.
The eleventh speaker was
Prof. Dennis Tien (田墨忠) (Asso.
Professor, Vanung University) and his topic was “To build the Chinese Business
Quality Culture based on Integrity as Core Value” (打造以誠信為核心價值觀的華商品質文化). Firstly,
Prof. Tien briefed Quality-Mind, Enterprise Culture and Quality Culture, as
well as Chinese Business Corporation Culture.
In the
traditional Chinese Corporation Culture, they emphasized “Integrity”. Then he quoted some serious cases for
discussion such as “Volkswagen (VW) had been lying about their cars' emissions”
and “Mitsubishi lied about fuel economy numbers for 625,000 cars”. At the end, Prof. Tien concluded that
Integrity is the foundation of Quality Culture in Enterprise.
I as organization
committee chair presented certificate to Prof. Dennis
Tien.
Dr. Catherine Chan (陳燕屏) was the last speaker and her
topic entitled “Quality Function Deployment (QFD) built-in Ancient Farming Wisdom”
(「品質機能展開」(QFD)內藏的遠古農耕智慧). She said one of QFD key factors was identify
customer need and it needed team work to analysis the data and like farming and
seeding.
Then Dr.
Chan pointed another factor of QFD implied in TQC which was come from Dr. Kaoru
Ishikawa. His idea was that “Quality
control implementation aimed to develop, design, manufacture and service the
most fit and economic product to fulfil clients’ needs.” That mean “Just”
Quality, Price and Amount. Finally, Dr.
Chan concluded that “The ultimate aim of quality control is to make life better
for the world as a whole”.
I as organization
committee chair presented certificate to Dr. Catherine Chan.
Before the end of the summit, Dr.
Aaron Tong (唐偉國) (Former Chairman, HKSQ) was the facilitator of the discussion forum. We invited each association/society representative
to join this discussion. (Left: Dr.
Mickey Li (李榕) (Chairman, SZAQ), Dr. LC Koo (Chairman, MQMA), Ms. Duan Yihong (段一泓) (Under Secretary, CAQ), Mr. Liu
Li Tsung (劉黎宗)
(President, CSQ), Mr. Kenneth Liang (梁偉賢) (Chairman, SQI), Mr. Peter Fung (Chairman, HKSQ) and Dr. Aaron Tong
(Former Chairman, HKSQ))
Mr.
Peter Fung was the last guest to share his idea on the World Alliance for
Chinese Quality and the future of this summit.
Ms
Angela Wong (Vice-chairman, HKSQ) gave a closing remark.
She also
invited Mr. Liu Li Tsung (President, CSQ) to briefed the 2nd World
Summit for Chinese Quality in Taiwan and together with the 30th Anniversity
of QCC would be held in Nov 2017.
Lastly,
Hong Kong Team took a group photo for memory.
For
celebrating the success of today’s summit, we had a dinner in CityU Chinese
Restaurant. Some photos took to record
this happy moment. (P.S. Since the date of summit is also my birthday, all guests had sung a song for me. Many thanks!)
Reference:
China Association for Quality (CAQ) - http://www.caq.org.cn/
Chinese Society for Quality (CSQ) - http://www.csq.org.tw/mp.asp?mp=1
Singapore Quality Institute (SQI) - http://www.sqi.org.sg/
Hong Kong Society for Quality (HKSQ) - http://www.hksq.org/index.asp
The Standards & Quality Association of
Thailand (SQAT) - http://www.sqat.or.th/
History (Past Events & Meeting);
20120526:
The first meeting for the Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2012/05/first-meeting-for-chinese-quality-forum.html
20140314:
Pre-Chinese Quality Forum (華人品質論壇) Dinner Meeting 2014 - http://qualityalchemist.blogspot.hk/2014/03/pre-chinese-quality-forum-dinner-meeting.html
20140315:
The 2nd Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2014/03/the-2nd-chinese-quality-forum.html
20150923:
Pre-Chinese Quality Forum (華人品質論壇) Meeting & Dinner 2015 - http://qualityalchemist.blogspot.hk/2015/09/pre-chinese-quality-forum-meeting.html
20151104:
The 15th China Quality Award cum Chinese Quality Forum – Day 1
20151105:
The 15th China Quality Award cum Chinese Quality Forum – Day 2
20151106:
The 3rd Chinese Quality Forum – Day 3 Work Meeting & Visit TusPark
20160707:
The Pre-World Alliance for Chinese Quality (全球華人品質聯盟(籌)) Meeting - http://qualityalchemist.blogspot.hk/2016/07/the-pre-world-alliance-for-chinese.html
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