Towngas Quality Day 2014

Hong Kong Society for Quality (HKSQ) was invite to attend the “Towngas Quality Day 2014” in Hong Kong Convention and Exhibition Centre on 16 Dec 2014. Towngas invited Mr. Ivan KL Chu (Chief Executive of Cathay Pacific Airways Ltd.) as guest speaker and their Joint Venture SQS team would share best practice to us.

Mr. Peter Fung (Chairman, HKSQ), Ms. Minda Chiang (Hon. Secretary, HKSQ) and Dr. Aaron Tong (Former Chairman, HKSQ) represented HKSQ to attend this event. Dr. Victor Lo (ISI) also joined the event and took a photo together.
(Left: Mr. Peter Fung, Dr. Victor Lo, Dr. Aaron Tong and Ms. Minda Chiang)

Mr. Wong Wai Yee, Peter (Executive Director & COO, Utilities Business, Towngas) gave welcome speech and he said Towngas had good culture on safety and excellence. He expected innovative culture through iSQS (where innovative Superior Quality Service (SQS)) would expand to the whole group of towngas. He explained the slogan G = I X I that included Innovation and Implementation.

Some interested photos during performance and stated their improvement projects were shared below.

Dr. Victor Lo’s PKIR and Dream Zone implemented in Towngas.

Many quality tools were employed in their projects.

Mr. Ivan KL Chu (Chief Executive of Cathay Pacific Airways Ltd.) gave a guest speech entitled “Service Excellence”. He briefed the history and background of Cathay which had 181 aircraft and 30M passengers in 2013. He introduced Cathay’s vision to be the world’s best airline.

He identified six operation environment challenges included Customer, Competition, Staff, Regulatory, Cost and Service Recovery. Some process improvements were mentioned such as new website and mobile app used and global contact centre, as well as, idea generation platform.

Interested performance was continued.

Dr. Victor Lo’s 40 Innovation principle icons were employed.

At the end, Bruce Lee film told us not only had innovative power but also had executive power!

Reference:
Towngas - http://www.towngas.com/eng/cust/index.aspx
HKSQ - http://www.hksq.org/
20140425 - HKSQ Technical Visit to Towngas - Quality & Innovation - http://qualityalchemist.blogspot.hk/2014/04/hksq-technical-visit-to-towngas-quality.html