ASQ InfVoices – Sustaining Excellence through Quality and Innovation

The September Topic of ASQ Influential Voice was raised by Paul Borawski (CEO, ASQ) named "Sustaining Excellence for the Long Term". Paul introduced a success case study about Corning which is a manufacturer of industrial glass and ceramics products for almost 160 years. Then he asked “how do you stay on the right path amid changing times and leaders?”

When I learnt TQM in the past, I studied Kaizen and Re-engineering. The definition of Kaizen (改善) in Wikipedia is Japanese for "improvement", or "change for the better" refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management. In Wikipedia, Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and processes within an organization. The company usually involved both quality techniques and practices in their development journey and their product or service performance appeared S-curve. Quality improvement always works within the same product, service, system, etc. If you are not creative enough, your product, service and system will be matured and less competitive. In this time, company needs to have breakthrough in the existing technology, service technique or business model, so as to sustaining their excellence performance. TRIZ is one of innovation tools which is suitable for technology breakthrough (e.g. Samsung).

My suggestion for company that "Sustaining Excellence for the Long Term" could be achieved through Kaizen, BPR and TRIZ application to enhance Continuous Improvement and Innovation Breakthrough.

Reference:
Kaizen - http://en.wikipedia.org/wiki/Kaizen
Business process re-engineering (BPR) - http://en.wikipedia.org/wiki/Business_process_reengineering

TRIZ related Training and Seminars:
MA TRIZ Certification Level 1 Training (Part 1) - http://qualityalchemist.blogspot.hk/2013/04/ma-triz-certification-level-1-training.html
MA TRIZ Certification Level 1 Training (Part 2) - http://qualityalchemist.blogspot.hk/2013/04/ma-triz-certification-level-1-training_27.html
20130824 - ISI Seminar & Summer Networking 2013 - http://qualityalchemist.blogspot.hk/2013/08/isi-seminar-summer-networking-2013.html
20111202 - Seminar on Introduction to TRIZ - http://qualityalchemist.blogspot.hk/2011/12/seminar-on-introduction-to-triz.html
20111122 - Seminar on Business Excellence with Innovative Improvements - http://qualityalchemist.blogspot.hk/2011/11/seminar-on-business-excellence-with.html
20110413 - HKU Quality Management Student Forum - http://qualityalchemist.blogspot.hk/2011/04/hku-quality-management-student-forum.html
20090822 - Innovation – From Art to Science - http://qualityalchemist.blogspot.hk/2009/08/innovation-from-art-to-science.html
20090614 - Innovation / Creativity Management (BS 7000-1:2008) - http://qualityalchemist.blogspot.hk/2009/06/innovation-creativity-management-bs.html