VDA 6.2 QM in the Automotive Industry Standard – Awareness and Application Training

I am invited by Berry Yeung (Certification Manager – TUV SUD) to participant part of VDA 6.2 awareness and application training courses on 28 Feb 2010. The VDA 6.2 training series are organized by Hong Kong Vehicle Repair Merchants Association and venue is in Hong Kong Productivity Council (HKPC). Mr. Veit Janzik (Quality System Manager – Detroit Diesel Corporation) is the trainer.

Today, Mr. Veit Janzik explained and interpreted the requirement of Chapter 7 “Service realization” in VDA 6.2:2004. The process chain for the realization of a service was introduced.
1. Definition of market and customer requirements
2. Service (product) development
3. Service provision process development / preparation
4. Marketing
5. Sale of the service
6. Provision of the service
7. After-sales service and customer support
8. Purchasing and logistics, involvement of suppliers



Many clauses were found new from ISO 9001. I would like to summarize some interested clauses as follows:
Cl. 4.1.1 Outsourced service process (In Cl. 7.4.1 Purchasing process)
Cl. 5.1.1 Business plan (It includes cost aspects, sales and marketing aspects, overall corporate aspects, and development aspects in the Chapter 5 “Management responsibility”.)
Cl. 5.1.2 Process efficiency (The value-adding and support processes shall be reviewed by top management to assure their effectiveness and efficiency.)
Cl. 5.5.2.1 Customer representative
Cl. 5.6.1.1 & 5.6.1.2 Review of customer & employee satisfaction
Cl. 5.6.1.4 Financial review (Usually, ISO 9001 is not required but VDA 6.2 needs.)
Cl. 5.6.4 Financial reporting and evaluation
Cl. 5.7 Product safety
Cl. 6.2.1.1 Employee leadership improvement (one of examples are the application of quality tools and methods.)
Cl. 6.2.2.2 Employee motivation
Cl. 6.3.1 Contingency plans
Cl. 7.2.1.1 Market research (it involves creating a solid foundation of systematic and comprehensible market and customer analysis, as well as competitor analysis, to recognize the market changes.)
Cl. 7.2.3.1 Marketing (It includes “Market coverage”, “Compliance of advertised statements”, “Building trust”, “Effectiveness of marketing activities” and “Crporate identity”.)
Cl. 7.4.1.1 Regulatory conformity (In Clause 7.4 Purchasing)
Cl. 7.4.1.2 Supplier quality management system (Suppliers need to fulfil the requirements of ISO 9001:2000.)
Cl. 7.5.1.1 Service provision control plan
Cl. 7.5.1.6 Final inspection and handover to the customer (It performed by authorized personnel may, where necessary, be conducted together with the customer.)
Cl. 7.5.1.8 Service and customer support (including after-sales)
Cl. 7.5.5.1 Storage and inventory (Inventory management system includes “first-in-first-out” (FIFO) mechanism.)
Cl. 8.2.2.2 Process audit (apart from Cl. 8.2.2.1 – QM system audit)
Cl. 8.4.2 Benchmarking (In Cl. 8.4 Analysis of data)
Cl. 8.5.2.1 Problem solving (e.g. 8-D report)
Cl. 8.5.2.2 Error-proofing (It means “right first time”.)
Cl. 8.5.2.3 Services under claim


Finally, we took a photo with trainer for memory.
(Center – Mr. Veit Janzik and Right – Mr. Berry Yeung)

For more information:
Detroit Diesel Corporation (http://www.detroitdiesel.com/)

Hong Kong Vehicle Repair Merchants Association (香港汽車修理同業商會) (http://www.hkvrma.com.hk/hk/society/home.html)

VDA 6.2:2004 “Quality management in the automotive industry – QM-system audit - Services” (Particular requirements corresponding to ISO/TS 16949:2002 for automotive service providers) 2nd Edition 2004.