Quality Management talks for HKU students

I was glad to be invited by Dr. Aaron Tong to introduce Quality Management in Hong Kong Science Park Laboratories for the year 2 student (Logistics and Industry Engineer students, HKU) as part of the lecture entitled “Global Quality and International Quality Awards” on 20 Nov 2009.


Dr. Aaron Tong briefed the Global Quality concept and different quality awards in USA, Europe, Japan & HK, such as Malcolm Baldrige National Quality Award, European Foundation for Quality Management (EFQM) Award, Deming Prize, Hong Kong Industry Award – Quality & Productivity, etc.

In my session, implementation of the quality management (ISO 9001) in Technology Support Centre in Hong Kong Science and Technology Parks (HKSTP) was introduced. The execution of Eight Quality Principle in our laboratories was also illustrated. They are:
i) Customer focus
ii) Leadership
iii) Involvement of people
iv) Process approach
v) System approach to management
vi) Continual improvement
vii) Factual approach to decision making
viii) Mutually beneficial supplier relationships

Then ISO 17025 quality management system adopted in our IC Failure Analysis Laboratory and Reliability Laboratory were discussed.

Lastly, I shared the quality movement in Hong Kong and the career path of quality professionals through the introduction of Hong Kong Society for Quality (HKSQ).

The 21st Century is the world of Information Technology. Now, students learn computer in primary school or even earlier, and play games in facebook (e.g. Restaurant city). Some of their teachers play with students through this platform to enhance communication. Therefore, I encouraged students to use information technology for innovation such as blog, twitter, facebook, linkedIn, wikipedia, etc.