tag:blogger.com,1999:blog-2702696673150388372.post8520882153940368335..comments2024-02-24T17:13:32.749+08:00Comments on Quality Alchemist (品質煉金術師): Quality as a Service: Testing and Certification Industry in Hong KongQuality Alchemisthttp://www.blogger.com/profile/15897649108440475806noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-2702696673150388372.post-89085495593676986972011-09-03T16:14:21.299+08:002011-09-03T16:14:21.299+08:00Comments in LinkedIn group of "ASQ - The Amer...Comments in LinkedIn group of "ASQ - The American Society for Quality"<br />(20110902)<br /><br />Ryan Suydam • Very interesting concept Lotto. I have been working with services organizations for the last seven years helping deliver metrics to their service quality, as perceived by the service recipients. So few people talk about quality as a service - something you can deliver on demand, in a customized way suiting each unique client's needs and expectations. Because of the intangible nature of service quality, it's not about doing the same thing the same way; but about discovering which processes work best for each person involved, and adapting them to individual needs. <br /><br />I may have to consider using QaaS in my conversations going forward - it's a very cleverQuality Alchemisthttps://www.blogger.com/profile/15897649108440475806noreply@blogger.comtag:blogger.com,1999:blog-2702696673150388372.post-47595926635232892412011-09-03T16:09:43.371+08:002011-09-03T16:09:43.371+08:00Comments in LinkedIn group of "International ...Comments in LinkedIn group of "International Register of Certificated Auditors (IRCA)"<br />(20110903)<br /><br />Ivan Stamboliev • Good morning Dr. Lai, <br /><br />The article was very interesting and have also provocative aspects, as Zafar already mentioned. Thank you for sharing it. <br />I would like to add a slight opinion exactly on the field of the testing and certification of goods. Being already 4 years Auditor and Inspector (on site) I do see, that for some producers it is very important manner. The world-biggest brands work as if this process is some kind of obligatory for them. Which is actually understood-able, due to the fact, that it can save you a lot of troubles when you enter a new market territory. But the business is not only the largest brands and corporations. The mid- and small sized companies are willing to do it only if the target-market demanded it. Also understood-able, isn't it? <br />The company, that I work for, has spend almost 90 years on creating demand for T&C goods, and now the technical products "Made in Germany" are world-known for quality goods. Which is actually my point. Creating a demand is a step-stone towards the improvement of the quality. It is always possible to set the T&C as governmental obligation by law. But than it will lose the attractiveness in the eyes of the strategical partners on the one hand, and on the other lot of companies will appear to provide low-quality services, which will be bought because of the obligation and the cheap price. <br />Although situated and responsible for the newest part of European Union - the Balkans, I do see and economically feel the possibility given by the market with demands for quality.<br />I hope you share my opinion. <br />Regards from Bulgaria, <br /><br />IvanQuality Alchemisthttps://www.blogger.com/profile/15897649108440475806noreply@blogger.comtag:blogger.com,1999:blog-2702696673150388372.post-4276394961956135222011-09-03T16:09:06.936+08:002011-09-03T16:09:06.936+08:00Comments in LinkedIn group of "International ...Comments in LinkedIn group of "International Register of Certificated Auditors (IRCA)"<br />(20110902)<br /><br />ZAFAR CHAUDHRY • Dear Dr. Lai, congratulations for such a nice thought provoking article. <br /><br />Quality in fact is a service as it is not a tangible product. <br /><br />Quality is defined as `fulfilment of specified requirements' and you have very rightly specified the parmeters for service quality. <br /><br />You are absolutely right that quality is taken as something related to tangible product, however, it is equally applicable to service. <br /><br />The problem is that requirements are specified for products in shape of product standards, whereas, we lack standards specified requirements for services in shape of `Service Standards' e.g. Hotels, Airlines, Universities, Scools, Hospitals,Govt. Depts etc., although there are some country specific standards, but none issued internationally. <br /><br />Regards <br /><br />Zafar .Quality Alchemisthttps://www.blogger.com/profile/15897649108440475806noreply@blogger.comtag:blogger.com,1999:blog-2702696673150388372.post-34839080121881316002011-09-03T12:14:55.371+08:002011-09-03T12:14:55.371+08:00HKCTC would like to make HK to be Testing and Cert...HKCTC would like to make HK to be Testing and Certification Hub in Asia and World.<br />Recently, Supplement VII to CEPA opened the window of CCC system to help T&C industries going to China Market.<br />Please visit: http://www.hkctc.gov.hk/en/cepa.htmlQuality Alchemisthttps://www.blogger.com/profile/15897649108440475806noreply@blogger.comtag:blogger.com,1999:blog-2702696673150388372.post-31296269207237203782011-09-02T10:15:39.499+08:002011-09-02T10:15:39.499+08:00Qclound is a very intersting concept that is worth...Qclound is a very intersting concept that is worth to promote in HK. I'm more interesting on how a small testing agent company can make us this opportunities to grow inthe C&T industry.<br /><br />We are an agency company that representing a Taiwan C&T company in the Electrical products testing and certification business development in HK and China. I don't know how the HKCTC or the Qclound can help us.<br /><br />Thanks!<br /><br />BR<br />Richard Yuen <br />A-solution Technology<br />richardyuen@a-sol.comRichardhttps://www.blogger.com/profile/00630460715738131287noreply@blogger.com