2016年10月29日星期六

Remember Prof. Yoji Akao - Father of Quality Function Deployment (QFD)

This is very sad news about Prof. Yoji Akao who was the founder of Quality Function Deployment (QFD), passed away at 88 years old on 24 Oct 2014.  We, Hong Kong Society for Quality (HKSQ), expressed hearty condolences to Prof. Yoji Akao 's family, friends and colleagues.  Prof. Yoji Akao is the first winner of the Ishikawa-Kano Award (IKA) in ANQ Congress Delhi 2010 (from 19-20 Oct 2010).  


Moreover, Prof. Yoji Akao got the Deming Prize for Individuals by JUSE in 1978. (https://www.juse.or.jp/upload/files/list_Deming_Prize_for_Individuals2016.pdf)

We met Prof. Yoji Akao many times in different conference.  I would like to share our meeting to remember Akao – Quality Guru. 
My first time met Prof. Yoji Akao in ASQ World Conference on Quality and Improvement (WCQI) 2006.


Meeting in Hong Kong:
Prof. Yoji Akao gave talk in Hong Kong in 2011.
20110418: Seminar on QFD for Product Development - https://qualityalchemist.blogspot.hk/2011/04/qfd-for-product-development.html


We had lunch with Prof. Yoji Akao and Mrs. Akao in next day. I took a photo with them.


HKSQ exco members also took a photo for memory.


Next year, we joined the Hong Kong QFD Symposium 2012 and met Prof. Akao again.  At that time, his student (also like his daughter) Dr. Catherina Chan (President, HKQFDA) established HKQFDA in 2009 and would like to promote QFD in Hong Kong.  Prof. Akao held my hand and told me that you are an important man.


Meeting in ANQ Congress:
We met Prof. Yoji Akao his friend Dr. Kozo Koura during lunch in ANQ Congress 2009 in WASEDA University, Tokyo, Japan.

 20090916: ANQ 2009 Opening & Technical Seminar I - https://qualityalchemist.blogspot.hk/2009/09/anq-2009-opening-technical-seminar-i.html

Prof. Yoji Akao was the keynote speaker but he was not able to join ANQ Congress 2015 this time.  His student Dr. Catherina Chan presented for him and the topic named “Introducing QFD to Taiwan”.  Then we all sign the birthday card for Prof. Yoji Akao for his 87 years old.

20150923: ANQ Congress 2015 Taipei – Day 1 - https://qualityalchemist.blogspot.hk/2015/09/anq-congress-2015-taipei-day-1.html

I have Prof. Yoji Akao’s QFD Book in English version named “QFD: The Customer-Driven Approach to Quality Planning and Development” which published by Asian Productivity Organization in 1994.


Reference:
Dr. Yoji Akao, Ph.D., a founder of QFD - The QFD Institute - http://www.qfdi.org/what_is_qfd/who_is_dr_akao.htm


2016年10月26日星期三

HKCTC & HKAS Workshop on ISO 27001 ISMS Certification 2016

The Hong Kong Council for Testing and Certification (HKCTC), Hong Kong Accreditation Service (HKAS) and The Hong Kong General Chamber of Small and Medium Business co-organized a Workshop entitled “Workshop on ISO/IEC 27001 Information Security Management System Certification 2016” on 26 Oct 2016.  Certification of ISMS to ISO/IEC 27001 allows an organization to demonstrate that its information asset is adequately protected against information security risk. The workshop aimed to give an overview of ISO/IEC 27001 and discussed how to get prepared for the certification process.  Hong Kong Society for Quality (HKSQ) and Hong Kong Science and Technology Parks Corporation (HKSTP) are supporting organization.  Ms. Angela Wong (Vice-chairman, HKSQ) and I attended the workshop and took a photo for memory.


In the beginning, Mr. Kesson Lee (Secretary-General, HKCTC) give an opening remarks and he said ISO 27001 was increasing concern to avoid business potential loss and ICT was one of areas in Testing & Certification Industry to be focused.  


And then Dr. YAU Bun, Oliver (Vice President, The Hong Kong General Chamber of Small and Medium Business) gave a welcoming remark. 


All guest speakers took a group photo.


The first speaker was Mr. Ronald Pong (CEO, Nexusguard Consulting Limited (NCL); Adjunct Lecturer, HKU SPACE) and his topic entitled “Practical Implementation of ISO/IEC 27001 in Your Environment”.  Mr. Pong briefed the ISO 27001:2013 and other ISO 27000 series such as ISO 27004, ISO 27005, ISO 27006, ISO 27007, ISO 27013 and ISO 27037, etc.


Then Mr. Ronald Pong introduced ISO 27005:2011 risk management.  He said Risk included Vulnerability and Threat (Environment Factors).  And he discussed the Scope and Objective. Since resource was limited, he suggested to focus on the key business process (major process and sub-process).  Objectives were based on Confidentiality, Integrity and Availability (CIA).  


ISO 27004 was used for risk calculation (measurement) to evaluation the safeguard effectiveness.  He also told us to check the inventory first in which was consisted by fix part and dynamic part.  Such as Network Diagram + Data Flow Diagram.


Finally, Mr. Ronald Pong briefed the development of the Threat Model based on PDCA cycle.  He also discussed impact criteria based on ISO 27005 that Vulnerability Scanning (for individual system) and Penetration Testing (for End to End Business Process) used scenario.  For DR and BCP, he advised to consider Operation Level Agreement (OLA) and Service Level Agreement (SLA).  For security incident, he used ISO 27037 to keep evidences for evaluation.  At the end, he said the awareness training was important but it should use Role-based Approach (e.g. Management, General User and Technical User). 


The second speaker was Mr. Norman PAN (Managing Consultant, Doctor A Security Systems (HK) Ltd.) and his topic named “Getting Certified ISO/IEC 27001 – Experience Sharing”.  Mr. Pan introduced his company first.  They had certified ISO 27001 since 2003 (at that time named BS 7799). He said ISO 27001 included Risk Evaluation plus Management System.


Mr. Norman Pan then shared the case about Firewall & Antivirus against Ransomware.  He said the antivirus was not able to screen the ransomware (0% detection) and the URL scan was only 5% success rate!  He suggested two preventive actions that were:
i)                    Network Separation (e.g. separated File Server and Email Server)
ii)                  Remove all Flash Player in your computers.


After that Mr. Pan shared about Risk Management but he said we needed to understand ISO 27001 management system clause first and then using annex objectives for risk evaluation.  If without risk evaluation, we were not able to complete the Statement of Applicability (SOA).  Finally, he summarized that certified ISO 27001 could be differentiated in the market and got customer confidence.  He also said that top management support could be found if the information security item appeared in the budget.  


Mr. Leung Chi-chiu (Accreditation Officer, HKAS) was the last speaker and his topic named “Hong Kong Accreditation Service (HKAS) – How its Services Help You”.  Mr. Leung introduced that Accreditation which was issuance of conformance statement by a third party (i.e. accreditation body) to a conformity assessment body (i.e. laboratory, inspection body or certification body, validation and verification body) and conveying formal demonstration of its competence to carry our specific conformity assessment tasks (ISO/IEC 17024).


He used the diagram to explain the relationship among Industry, Certification Body and Accreditation Body.  HKAS is followed the ISO/IEC 17021-1 and ISO/IEC 27006 for certification body accreditation.  


The summary of MRA/MLA partners was showed.  Finally, Mr. Leung briefed the benefits of HKAS accreditation included formal recognition of CB competences to enhance reputation and to deliver confidence to their clients.


Reference:
HKCTC Seminar presentation file - http://www.hkctc.gov.hk/en/work_seminars.html#b44
20150619: HKCTC & HKAS Workshop on ISO 27001 ISMS Certification - https://qualityalchemist.blogspot.hk/2015/06/hkctc-hkas-workshop-on-iso-27001-isms.html


HKSTP Lunch & Learn – Sustainability Team

HKSTP Lunch & Learn activity was proposed by our Marketing Team and it aimed to share our knowledge inter-division/ inter-department so as to enhance our understanding what kind of job and role of our colleagues.  Sustainability Team was assigned to present on 26 Oct 2016.  Before the talk, we took a group photo.


In the beginning, Mr. Kevin Edmund (Senior Manager, Sustainability) was the first speaker had he introduced our sustainability team in which included Quality, Safety, Health and Environment.  Firstly, he briefed the UN Sustainable Development Goal which had met HKSTP vision to create a vibrant innovation and technology ecosystem to deliver social and economic benefits to Hong Kong and the region.  Then he briefed our jobs included sustainability reports and he also introduced HKEX environment, Social, Governance (ESG) reporting guidelines, as well as, Global Reporting Initiative (GRI-G4).


After that Kevin briefed our ISO Management Systems and to be integrated together in 2016/2017.  


I (Quality Manager, Sustainability) was the second speaker and I introduced the quality concept to our colleagues.  Firstly, I asked a question “Which car has a better Quality?” for discussion. 


Then I introduced three quality gurus concept on quality and they were Dr. W. Edwards Deming, Mr. Philip B. Crosby and Mr. Joseph M. Juran.  I mentioned that Quality is like MATRIX which in everywhere that you can feel it but can’t see it directly.  


After that I introduced 7 Waste of LEAN principles which were Movement, Inventory, Transport, Waiting, Over Processing, Over Production and Defects.  The new waste was “Unused Employee Creativity”.  Finally, I told all how to remember this 7 waste by using the word “MIT Wood”!  At the end, I used Samsung Note 7 as example to explain what happened if Quality is not the highest priority.


Mr. Jerry Cheung (Assistant Manager, Sustainability) introduced two topics in which one is Waste and other is Climate Change.  


Jerry introduced that waste generation in Science Park was decreasing since 2013/2014. Moreover, our recycle collection rate had increased yearly.


Then he mentioned some targets for reduction of carbon emission in different countries and areas based on 2005 level.  They included USA was 26%-28% reduction in 2025, China was 60%-65% reduction (Carbon Intensity) by 2030.  Hong Kong set 50%-60% reduction (Carbon Intensity) by 2020.  Finally, Jerry told us our greenhouse gas generations come from Electricity (75%) and from Air Conditioner chemical (25%).  (P.S. Mr. Sunny Lai (Quality Engineer) helped to distribute the gift for winner during Q&A)


Mr. Morris Chan (SHE Manager, Sustainability) was the last speaker and he briefed our OHS targets included Zero occupational injury rate, Zero OHS related prosecution and SHE training.  Then he briefed SHE team routine activities included laboratory inspection, Food Hygiene, Indoor Air Quality (IAQ), SHE Seminar, etc.


After that Morris asked some question to identify any hazard in different situations.  


The talk was successful and venue was in Ideal Lab.  Our CEO also attended this talk (Right Lower Corner).


At the end, Ms. Maria Lam (CMO, HKSTP) held the Q&A session.  Kevin explained some questions from colleagues about saving electricity.


 Reference:
HKSTP Quality Policy - https://www.hkstp.org/hkstp_web/en/what-we-do/catalyse-technological-innovation/labs-support-services/Quality%20Policy


2016年10月20日星期四

Apply Visa to visit Laos

I am planning to visit Laos in Nov 2016.  Laos is one of One Belt One Road countries that I never visit before.  This time, I will go with my wife to visit her classmate in Warwick University.  Moreover, I will also visit my ANQ friends’ company to understand more about Laos Quality Movement.  Today, I go to the Consulate General of the Lao People’s Democratic Republic to apply VISA.


Some traditional arts and sculptures were in the office.


And travel information about Laos was also found.


I would like to share the VISA application which cost HK$250 per people.  We add HK$50 per people to get it immediately. (Two people cost totally HK$600.)


I would also like to visit my ANQ friends - Mr. Thongdam Khounoudom (Director, Products Standard Division, Department of Industry & Handicraft, Ministry of Industry & Commerce, Laos) and Mr. Somphong Soulivanh (Deputy Director General of the Department of Industry and Handicraft, Ministry of Industry & Commerce, Laos).  We met in ANQ Congress 2013 in Bangkok.
(Left: I (HKSQ), Mr. Somphong Soulivanh (Laos), Mr. Thongdam Khounoudom (Laos), Dr. Ngo Van Nhon (Chairman, VQAH) and Mr. Ivan Chan (HKSQ))


Reference:
ANQ Congress 2013 Bangkok – Technical Visit - https://qualityalchemist.blogspot.hk/2013/10/anq-congress-2013-bangkok-technical.html



2016年10月17日星期一

HKQAA & Shaanxi Province Quality and Technology Supervision Bureau MOU Signing Ceremony

Mr. Peter Fung (Chairman, HKSQ) and I (HKSTP representative & Former Chairman, HKSQ) were honor to be invited by HKQAA to attend the MOU Signing Ceremony of Hong Kong Quality Assurance Agency and Shaanxi Province Quality and Technology Supervision Bureau (SPQTSB) (陝西省質量技術監督局).  Recently, the economy of Shaanxi Province has been accelerating and has played a pivotal role in the “One Belt, One Road” initiative.  HKQAA cooperated with SPQTSB to jointly facilitate the industry development in both Hong Kong and Shaanxi.  In the beginning, we took a photo with Mr. Bryan Peng (Assistant Director, HKQAA) (Left 1) and Mr. Nic Chan (Account Manager, HKQAA) (Right 1).


I also met my old friend Mr. KT Ting (Assistant Director, Market Research Business and Subsidiary Operations) and took a photo for memory.


In the beginning, Mr. Li Wei (李偉) Shaanxi Province representative as the Master of Ceremonies (MC) and introduced speakers for MOU.


Firstly, Mr. Zhang Xiao-ning (張小寧) (省政府副秘書長) gave a welcome remark.  He said the Qin Shi huang (秦始皇) standardized the measurement units during Qin dynasty.  The location of starting is in Shaanxi.  Then he briefed the government’s strategies included One Belt One Road, Thirteen Five-Year Plan, etc.


Then Ir. Dr. Hon Lo Wai-kwok (Chairman, HKQAA) gave welcome speech.  He said customer raised their requirement to the industry on both management level, quality and environment protection.  We would follow China government strategies such as One Belt One Road and CEPA to enhance our competitive edge through One Country Two Systems.  Today’s MOU included 4 strategies cooperation to improve the industry capability in both Hong Kong and Shaanxi.


MOU Signing Ceremony started.


After signed MOU, group photo was taken.  


The first speaker was Mr. PC Chan (Chief Operating Officer, HKQAA) and his presentation named “SPQTSB and HKQAA Strategic Cooperation Program”.  He briefed the objective of this cooperation was to enhance the testing, inspection and certification service in both Hong Kong and Shaanxi so as to improve the quality and brand level.  


The four strategic cooperation programs included:
i)                  Quality Certification Service
ii)                Quality Assessment Service
iii)               Quality Training Service
iv)                Brand Building and Influence Power Enhancement.


After that the industrial representatives in both Hong Kong and Shaanxi were shared their experience. The second speaker was Mr. Xiao Yu long (肖玉龍) (陜西省外經貿實業集團有限公司). He said they would like to establish the integrated service platform for SME.


Mr. Wong (黃家和) (金百加集團主席) was next speaker and he was also broad director of HKQAA and Chairman of Hong Kong Brand Development Council.  He said good brand was very important and he hoped the activities between Hong Kong and Shaanxi would increase in near future.


Mr. Chow (富士達) said they were one of key suppliers from Huewai and ZTE. He said the competition in future should be on Quality and Brand.


Last speaker was Mr. Henry Ho (President, Hong Kong Wine Merchants' Chamber of Commerce) and he shared the cooperation with Shaanxi Wine Associations.


At the end, Dr Michael Lam (CEO, HKQAA) gave the close remarks.  He briefed different MOU in the past included CSR index (2008), HKQAA-HKJC Carbon Disclosure e-Platform (CDeP) (2013), Hang Seng Corporate Sustainability Index (2014) and HKQAA Registration – Startup with HKSTP (2015), etc.


Reference:
陝西省質量技術監督局 - http://www.snqi.gov.cn/


LinkWithin

Related Posts with Thumbnails