I would like to summarize all quality related activities I participated in 2011 as follows:
Seminar x42, Training x3, Visit x7 and Conference x7;
Arrange visit to HKSTP x4, Invited Speaking x8 and Professional Gathering x 17
Seminar:
(YYYYMMDD)
20110107: Seminar on Characterization Methods for Printed Circuit Board (PCB) Industry (HKSTP & HKEIA)
20110117: Seminar on "7 Ways to Grow More with Less" (Executive Study Group of CUHK)
20110120: Seminar on Data Privacy: Practical Guides for Data Users in Business (HKSTP)
20110123: 「全球公民：全球化時代的通識教育」公眾研討會 (HKIEd & SynergyNet)
20110131: Seminar - The Meaning of Accreditation to Medical Testing (HKCTC & HKAS)
20110217: SUCCESS 2011/12 SME Mentorship Programme (SUCCESS of TID)
20110219: Seminar on "Applications of Tandem Mass Spectrometry Techniques in Food/Drug and Environmental Industry" (HKSTP, HKSMS & HKCS)
20110228: Seminar - Business Opportunities for Testing and Certification in the Mainland of China (HKCTC, TID, HKAS)
20110302: OUHK Testing and Certification Industry Summit (檢測及認證高峰會) (OUHK)
20110304: The President's Lecture Series: Excellence in Academia entitled "Reliability Challenges Using Nano Technologies" (CityUHK)
20110325: Seminar on Drug Testing Technology (HKCTC, NDSB, DoH, HKGovLab, HKTIC & HKSCC)
20110327: Technical Seminar on Product Testing and Certification (MEEM of CityU, IETHK, InstMC(HK) & PSES, HKSQ & HKTIC)
20110331: Seminar on Quantum Efficiency Measurements in Solar Cells (HKSTP)
20110401: Seminar on "Leverage Balanced Scorecard to Achieve Strategic Goals" (Executive Study Group of CUHK)
20110402: HKSQ student project competition presentation
20110408: Introduction to Certification for the Tourism and Hotel Industry (TUV)
20110411: Seminar on Reliability of Nuclear Power (HKIE)
20110416: Seminar on "From Tea to Business Philosophy (由茶道到商道)" (EngDS, CityU)
20110418: Seminar on QFD for Product Development (HKQFDA & PolyU)
20110428: Seminar on Toys Product Testing – Latest Development and Business Opportunities (HKCTC, HKTC, HKAS & VTC)
20110506: Seminar on "The Success Secrets of Japan's Richest Man from UNIQLO" (Executive Study Group of CUHK)
20110625: Seminar on "What is the direction of Hong Kong Competitiveness? How to establish the Innovation and Technology Bureau?" (TechMatrix)
20110715: Seminar on "China Strategy - 6 Strategies of Mainland Companies to Compete with Multinationals" (Executive Study Group of CUHK)
20110723: Seminar on "Chinese Medicine Development Strategy in Hong Kong" (「香港中醫藥發展策略」研討會) (PPRI, CBC of PolyU & MCMIA)
20110729: HKSQ AGM and Seminar on "Corporate Quality Strategies in a Globalization Environment (全球化環境下的企業質量戰略)"
20110803: Seminar on "Specifications of Competency Standards (SCS)-based Course and HKQF Support Scheme" (HKQF)
20110816: Seminar on "Service Gauge" (HKQAA)
20110826: Seminar on "Strategic Inventory Management: Successful Formulas that Market Leaders Are Using Everyday" (Executive Study Group of CUHK)
20110826: Seminar on "Quality Function Deployment (QFD)" (HKSQ & HKQFDA)
20110907: Seminar on "Responding to Nuclear Releases" (HKIE)
20110916: Seminar on Supports to Testing & Certification Industry (HKCTC, HKAS & HKSTP)
20110923: Seminar named "Steve Jobs and Market Leader's Innovation Secrets for Breakthrough Success" (Executive Study Group of CUHK)
20111019: Power Quality Workshop (HKSTP)
20111103: Ethical Management Seminar for Testing and Certification Industry (HKCTC, HKAS, ICAC & VTC)
20111104: Service Quality Seminar (HKSQ)
20111121: Seminar on "2011 Future of Quality Study - Emergence" (HKSQ & ASQ)
20111122: Seminar on "Business Excellence with Innovative Improvements" (HKSTP & HKSQ)
20111123: Seminar on "Supports to Construction Industry - How Product Certification Helps in Risk Management" (HKCTC & HKAS)
20111203: Seminar on Introduction to TRIZ (HKSQ & ISIHK)
20111206: Android Developer Lab in Science Park (HKSTP)
20111209: 深港「雲計算及數據中心」合作集思會 暨 交流計劃啓動式 (Cloud Computing & Data Centre Seminar) (ITC & ITJC)
20111217: Seminar on "Voice of Customer" (HKSQ & HKQFDA)
Training:
20110622: Technical Workshop - On-Site Detection of Radioactive Contamination (HKAS, HKCTC & CUHK)
20100911-1218: General Education and Public Affairs Certificate Course (通識及公共事務證書課程) (「新力量網絡」與香港教育學院合辦)
20111027: Training Course on Statistics for Method Validation (HKAS)
Visit:
20110121-22: Study Mission to visit ZhaoQing Asia Aluminium Factory Co., Ltd. (肇慶亞洲鋁廠有限公司) and Leading Edge Construction Materials Testing Co., Ltd (領鋒建材檢測有限公司) (HKSQ)
20110311: Factory Visit to TDK-EPC HK Ltd. (HKSQ Student Project Competition)
20110323: Visit BCH Laboratories in City University of Hong Kong (Personal for Zebrafish project)
20110402: HKSQ member & CityU student visit CMA Testing and Certification Laboratories Ltd.
20110423: Visit and Experience Exchange to HKSQ Corporate Member (TDK-EPC)
20110429: Technical Visit to JBT and ASD Shenzhen Factories (HKSQ)
20111105: Visit to Organic Farm in Hong Kong (HKSQ, ASQ & HKFSTA)
Conference:
20110416-18: ASQ World Conference on Quality and Improvement 2011
20110615-17: "TQM Kaz–2011" International Quality Forum in Kazakhstan (IAQMA)
20110927-30: Asian Network for Quality (ANQ) Congress 2011 in Ho Chi Minh City of Vietname
20111026: The 2nd Occupational Safety and Health (OSH) Conference (HKSTP)
20111115-17: InnoAsia 2011 - Energy Efficiency, Sustainable Future (HKSTP)
20111126: HKQAA Symposium 2011 - Performing Your Social Responsibility to Recreate the World (HKQAA)
20111216: Digital Media Marketing Conference 2011 (WTIA & HKSTP)
Visit to HKSTP:
20110129: The Open University of Hong Kong (OUHK) student visit HKSTP
20110312: HKSQ & CityU Industrial Visit to HKSTP Laboratories 2011
20110419: Shenzhen Association for Quality (SZAQ) visit to HKSTP
20110628: MBA School of Zhejiang Gongshang University visit to HKSTP
Invited Speaking:
20110413: HKU Quality Management Student Forum (HKU)
20110611: Laboratory Management Workshop in the University of Macau
20110615-17: "TQM Kaz–2011" International Quality Forum in Kazakhstan (IAQMA)
20110901: My article entitled "Quality as a Service: Testing and Certification Industry in Hong Kong" was issued in Competitive Advantage which was published by ASQ Service Quality Division in Aug 2011.
20111026: Guest speaker to give a talk to HKUST students who are studying the subject “IELM 001/2: Academic and Professional Development”
20111104: HKU Guest Lecture for the subject "IMSE 2009 Quality Management"
20111110: Guest Seminar for CityU BETQE student in World Quality Day
20111202: IVE Open Day Seminar on Testing and Certification Industry in Hong Kong
Professional Gathering:
20110103: Qualifications Framework Cocktail Reception 2011
20110305: Hong Kong RFID Limited Grand Opening Ceremony (HK RFID Ltd. In HKSTP)
20110312: Hong Kong Association for Testing, Inspection and Certification Ltd. (HKTIC) 30th Anniversary cum Spring Gathering
20110318: ToloMix Gathering - iPad2 (Dr. Samson Tam)
20110326: Dinner with ASQ Service Quality Division Representatives (Ms. Lori Dellinger, ASQ Service Quality Division - Chair and Jan Peace,– Secretary) (HKSQ & ASQ)
20110328: Lunch with Mr. John Fowler (ASQ Global Managing Director) (HKSQ & ASQ)
20110330: CityU - Professionalism: The Authentic Recipe Dinner Event (CityUHK)
20110419: Lunch with Prof. Yoji Akao
20110420: CAQ & HKSQ meeting in HKUST
20110505: ISSC Six Sigma Networking Night 2011
20110609: Six Sigma Society of Hong Kong - Fellowship Dinner
20111010: Meeting with ASQ Global Representative - Mr. Tommy Tam (ASQ Global new market development director)
20111103: Dinner with Croatian Society for Quality Representative - Mr. Sinisa Prugovecki (Secretary of CSQ)
20111113: Celebration Dinner for EngD Graduates 2011 (SEEM of CityUHK)
20111210: Hong Kong Food Science and Technology Association Annual Dinner
20111213: HKTIC AGM and Annual Gathering
20111215: Dinner with SQI Vice Chairman (Mr. Chua Wee Kwang)
2011年12月30日星期五
2011年12月27日星期二
Christmas Trip in China
I took this Christmas holiday to visit Chaozhou (The trip called “南澳島、汕頭市、饒平土樓、潮州古城聖誕節三天遊”). On the way, many wind turbines to generate electricity were observed, indicating that China needed more renewable energy.
We passed the Shantou Bridge.
Then I arrived at Raoping Earthen Building (饒平土樓).
Buildings were built according to the rule of Eight Trigrams (八卦). It used to defense the invader.
We stayed in Chao Zhou Hotel on 25 Dec 2011.
Next day, we went to Chao Zhou Ancient City. The guide explained the city model.
I took a photo in front of the House of Ancient Scholar (進士第).
The guide said scholar’s house was very luxury so that roof of house used many Tile (瓦片).
Moreover, there were many guide stations on the roof.
After that we visited the one of four Ancient Bridges in China called Xiang Zi Bridge (湘子橋).
The photo for night scene of that bridge
The special characteristic of that bride was the movable part in the middle of the bridge.
We went to Chaozhou Guangji gate tower (潮州廣濟門城樓).
The photo for night scene of that tower
Then we had a vegetarian lunch. The food was similar to Abalone (鮑魚).
The other food was similar to Squid (魷魚).
After the lunch, we visited the Ancient Temple called Kaiyuan (開元寺). (More than a thousand year!)
There were two Buddhism trees (培提樹).
This sculpture was corroded for a thousand years.
The guide explained why a wooden fish was found in every temple. It was because fish eyes were not closed, implying hardworking.
After visited the temple, we travelled the village by tricycle (三輪車) which used electricity rather than manpower.
The first day activities were completed. We went to Nanao Island through ferry.
Arrived the island, we visited Shantou Nanao Song Well (汕頭南澳宋井).
The sculpture memorized the last king of Song Dynasty.
I took a photo in front of the hotel in Nanao Island.
The photo showed the incomplete Nanao Bridge. After the bridge built, it could be driven to the island.
Photo of ferry
We went to the Garden of the Heaven Temple (天壇花園).
We took a cable chair up the hill.
And then we drove the roller coaster down the hill.
The video was taken.
Before the end of our trip, we had lunch in the restaurant called China Travel Restaurant. The most famous food called “Chaozhou 18-style meals(潮州十八式風味餐)”
潮州十八式風味餐
四小碟：潮汕酸咸菜、潮汕萝卜干（菜脯）、南姜咸欖、潮州烏欖
兩甜品：金瓜甜芋泥、清甜綠豆爽
六大菜：月浦鹵水鵝、新鮮烏頭魚、汕頭煎蠔烙、白灼游水蝦、生炒合時菜、郊外靚菜煲
六特色：牛魚丸湯、猪頭棕片、干炸果肉、糯米桃粿、煎茨殼粿、蕃薯米粥
It is a very good Christmas Trip for relaxing.
We passed the Shantou Bridge.
Then I arrived at Raoping Earthen Building (饒平土樓).
Buildings were built according to the rule of Eight Trigrams (八卦). It used to defense the invader.
We stayed in Chao Zhou Hotel on 25 Dec 2011.
Next day, we went to Chao Zhou Ancient City. The guide explained the city model.
I took a photo in front of the House of Ancient Scholar (進士第).
The guide said scholar’s house was very luxury so that roof of house used many Tile (瓦片).
Moreover, there were many guide stations on the roof.
After that we visited the one of four Ancient Bridges in China called Xiang Zi Bridge (湘子橋).
The photo for night scene of that bridge
The special characteristic of that bride was the movable part in the middle of the bridge.
We went to Chaozhou Guangji gate tower (潮州廣濟門城樓).
The photo for night scene of that tower
Then we had a vegetarian lunch. The food was similar to Abalone (鮑魚).
The other food was similar to Squid (魷魚).
After the lunch, we visited the Ancient Temple called Kaiyuan (開元寺). (More than a thousand year!)
There were two Buddhism trees (培提樹).
This sculpture was corroded for a thousand years.
The guide explained why a wooden fish was found in every temple. It was because fish eyes were not closed, implying hardworking.
After visited the temple, we travelled the village by tricycle (三輪車) which used electricity rather than manpower.
The first day activities were completed. We went to Nanao Island through ferry.
Arrived the island, we visited Shantou Nanao Song Well (汕頭南澳宋井).
The sculpture memorized the last king of Song Dynasty.
I took a photo in front of the hotel in Nanao Island.
The photo showed the incomplete Nanao Bridge. After the bridge built, it could be driven to the island.
Photo of ferry
We went to the Garden of the Heaven Temple (天壇花園).
We took a cable chair up the hill.
And then we drove the roller coaster down the hill.
The video was taken.
Before the end of our trip, we had lunch in the restaurant called China Travel Restaurant. The most famous food called “Chaozhou 18-style meals(潮州十八式風味餐)”
潮州十八式風味餐
四小碟：潮汕酸咸菜、潮汕萝卜干（菜脯）、南姜咸欖、潮州烏欖
兩甜品：金瓜甜芋泥、清甜綠豆爽
六大菜：月浦鹵水鵝、新鮮烏頭魚、汕頭煎蠔烙、白灼游水蝦、生炒合時菜、郊外靚菜煲
六特色：牛魚丸湯、猪頭棕片、干炸果肉、糯米桃粿、煎茨殼粿、蕃薯米粥
It is a very good Christmas Trip for relaxing.
2011年12月22日星期四
Upcoming Event: Hong Kong QFD Symposium 2012
Hong Kong Quality Function Deployment (QFD) Symposium will be held on 14 January 2012 in N002 PolyU. The symposium is organized by Hong Kong Quality Function Deployment Association (HKQFDA), supported by Six Sigma Institution and Hong Kong Society for Quality (HKSQ). The aim of the symposium is to introduce Quality Function Deployment (QFD) to Hong Kong enterprises. It is a Japan-originated methodology that has a history of more than 40 years.
The first keynote speaker is Prof. Akao. He is the founder of QFD, along with the late Prof. Shigeru Mizuno. Moreover, Prof. Akao is one of the few in receiving the prestigious Deming Prize Individual Prize in 1978.
The second keynote speaker is Mr. Glenn H. Mazur (Executive Director, QFD Institute, USA). He received QFD Institute Akao Prize in 1998, Focusing Product & Process for Customer Satisfaction, which awarded for outstanding contribution to the advancement of QFD.
There are four experts invited to be speakers for different topics.
The 1st speaker is Dr. KS Chin (Asso. Professor, SEEM of CityU) and his topic is “QFD and Product Development”.
The 2nd speaker is Dr. YK Chan (Chairman, Six Sigma Institute) and his topic named “Application of Six Sigma in QFD Projects”.
The 3rd speaker is Dr. Catherine Chan (President, Hong Kong QFD Association) and her presentation title is “Total Quality Management and QFD”.
Since QFD has been widely applied in various industries, HKSQ and HKQFDA will organize a series of seminar to introduce QFD to different quality professionals.
Some past seminars are shown as follows:
Seminar on Quality Function Deployment (QFD)
Seminar on Voice of Customer (VOC)
Reference:
Prof. Akao - http://yojiakao.net/
HKQFD Symposium - http://www.hksq.org/029P_HK_QFD_Symposium_2012_Flyer.docx
The first keynote speaker is Prof. Akao. He is the founder of QFD, along with the late Prof. Shigeru Mizuno. Moreover, Prof. Akao is one of the few in receiving the prestigious Deming Prize Individual Prize in 1978.
The second keynote speaker is Mr. Glenn H. Mazur (Executive Director, QFD Institute, USA). He received QFD Institute Akao Prize in 1998, Focusing Product & Process for Customer Satisfaction, which awarded for outstanding contribution to the advancement of QFD.
There are four experts invited to be speakers for different topics.
The 1st speaker is Dr. KS Chin (Asso. Professor, SEEM of CityU) and his topic is “QFD and Product Development”.
The 2nd speaker is Dr. YK Chan (Chairman, Six Sigma Institute) and his topic named “Application of Six Sigma in QFD Projects”.
The 3rd speaker is Dr. Catherine Chan (President, Hong Kong QFD Association) and her presentation title is “Total Quality Management and QFD”.
Since QFD has been widely applied in various industries, HKSQ and HKQFDA will organize a series of seminar to introduce QFD to different quality professionals.
Some past seminars are shown as follows:
Seminar on Quality Function Deployment (QFD)
Seminar on Voice of Customer (VOC)
Reference:
Prof. Akao - http://yojiakao.net/
HKQFD Symposium - http://www.hksq.org/029P_HK_QFD_Symposium_2012_Flyer.docx
2011年12月18日星期日
通識及公共事務證書課程 2011 單元二：兩岸國際 (Part 2)
I attended the General Education and Public Affairs Certificate Course from 10 Sep 2011 to 17 Dec 2011. I would like to summarize the interesting things of this course for sharing. Since some topics were localized, some discussions were recorded in Chinese.
為了進一步豐富大眾對公共事務的認識、提升公民意識及社會參與，「新力量網絡」與香港教育學院合辦「通識及公共事務課程」，以推動實現「將學術知識普及到社會各界」的目標。
單元二:兩岸國際
第八課 (5 November 2011)
前瞻中共十八大：中國政局的未來走向
劉銳紹先生主講（中國事務問題專家）
http://qualityalchemist.blogspot.com/2011/11/lecture-8.html
第九課 (12 November 2011)
十二五規劃：中國的國民經濟及社會發展藍圖
陳文鴻博士主講（香港理工大學中國商業中心主任）
http://qualityalchemist.blogspot.com/2011/11/lecture-9.html
第十課 (19 November 2011)
中國城鄉衝突：城市化與農民抗爭
葉健民博士主講（香港城市大學公共及社會行政學系副教授／新力量網絡研究總監）
http://qualityalchemist.blogspot.com/2011/11/lecture-10.html
第十一課 (26 November 2011)
大中華的社會發展：社會政策及管治挑戰
莫家豪教授主講 (香港教育學院協理副校長、文理學院院長)
http://qualityalchemist.blogspot.com/2011/11/lecture-11.html
第十二課 (3 December 2011)
中美關係：從G2時代到國際政治新秩序
余嘉明博士 (香港教育學院文理學院助理教授)
http://qualityalchemist.blogspot.com/2011/12/g2-lecture-12.html
第十三課 (10 December 2011)
足球世界：全球化的足球運動
呂大樂教授主講（香港大學社會學系教授／新力量網絡主席）
http://qualityalchemist.blogspot.com/2011/12/lecture-13.html
第十四課 (17 December 2011)
能源政治：國際安全的新熱點
袁彌昌博士主講（英國雷丁大學戰略研究系博士／新力量網絡主席）
http://qualityalchemist.blogspot.com/2011/12/lec-14.html
Reference:
新力量網絡SynergyNet - 通識及公共事務證書課程
http://www.synergynet.org.hk/b5_m9_detail.php?id=1035
新力量網絡SynergyNet 的網誌 (Facebook): http://zh-hk.facebook.com/notes.php?id=250164765864
為了進一步豐富大眾對公共事務的認識、提升公民意識及社會參與，「新力量網絡」與香港教育學院合辦「通識及公共事務課程」，以推動實現「將學術知識普及到社會各界」的目標。
單元二:兩岸國際
第八課 (5 November 2011)
前瞻中共十八大：中國政局的未來走向
劉銳紹先生主講（中國事務問題專家）
http://qualityalchemist.blogspot.com/2011/11/lecture-8.html
第九課 (12 November 2011)
十二五規劃：中國的國民經濟及社會發展藍圖
陳文鴻博士主講（香港理工大學中國商業中心主任）
http://qualityalchemist.blogspot.com/2011/11/lecture-9.html
第十課 (19 November 2011)
中國城鄉衝突：城市化與農民抗爭
葉健民博士主講（香港城市大學公共及社會行政學系副教授／新力量網絡研究總監）
http://qualityalchemist.blogspot.com/2011/11/lecture-10.html
第十一課 (26 November 2011)
大中華的社會發展：社會政策及管治挑戰
莫家豪教授主講 (香港教育學院協理副校長、文理學院院長)
http://qualityalchemist.blogspot.com/2011/11/lecture-11.html
第十二課 (3 December 2011)
中美關係：從G2時代到國際政治新秩序
余嘉明博士 (香港教育學院文理學院助理教授)
http://qualityalchemist.blogspot.com/2011/12/g2-lecture-12.html
第十三課 (10 December 2011)
足球世界：全球化的足球運動
呂大樂教授主講（香港大學社會學系教授／新力量網絡主席）
http://qualityalchemist.blogspot.com/2011/12/lecture-13.html
第十四課 (17 December 2011)
能源政治：國際安全的新熱點
袁彌昌博士主講（英國雷丁大學戰略研究系博士／新力量網絡主席）
http://qualityalchemist.blogspot.com/2011/12/lec-14.html
Reference:
新力量網絡SynergyNet - 通識及公共事務證書課程
http://www.synergynet.org.hk/b5_m9_detail.php?id=1035
新力量網絡SynergyNet 的網誌 (Facebook): http://zh-hk.facebook.com/notes.php?id=250164765864
能源政治：國際安全的新熱點 (Lec 14)
The lecture 14 of General Education and Public Affairs Certificate Course (通識及公共事務證書課程) was held on 17 December 2011. The summary was shown as follow.
第十四課 (17 December 2011)
能源政治：國際安全的新熱點
袁彌昌博士主講（英國雷丁大學戰略研究系博士／新力量網絡主席）
Firstly, Mr. Derek Yuen introduced the world's energy picture included Russia, USA and China.
He showed the Energy Map in which showed a large portion of gas supply from Russia. The sources of US net petroleum imports in 2010 was mentioned that 49% from Western Hemisphere, 23% from Africa, 18% from Pesian Gulf and 10% from others.
The world's natural gas reserves were reviewed. Russia had the largest percentage on gas reserve.
Vladimir Putin was a strong leader in Russia and he was member of KGB (national security agency). He had a good strategy and policy on energy.
Pipeline monopoly was in Russia and re-exporting both oil and gas from the Caspian. The red color lines were pipeline from Russia which supplied gas to Europe.
In strategic ellipse, there were about 70% of natural gas reserved in this area.
Gas supply was very important on national security. The pipeline wars would be appeared in some economy planning such as Nabucco (expected to be completed in 2017) and South Stream (expected to be completed in 2015).
The Nabucco pipeline attempted to lessen European dependence on Russian energy. The South Stream project was seen as rival to the planned Nabucco pipeline.
US strategy was briefed such as to maintain its presence in Central Asia, to establish export routes bypassing Russia and Iran, and to diversify Europe's energy supply. There were 7 World's Choke points (咽喉要道) below.
Since China had increasingly dependent upon imported energy to sustain its economy. It needed to diversifying producers and transport options.
China signed many different trade agreements with Central Asia countries such as Kazakhstan and Turkmenistan.
Derek introduced a special report named "World Energy Outlook 2011" from International Energy Agency.
Reference:
Derek Yuen's Blog - http://derekyuen.wordpress.com/
World Energy Outlook 2011 - http://www.iea.org/weo/
第十四課 (17 December 2011)
能源政治：國際安全的新熱點
袁彌昌博士主講（英國雷丁大學戰略研究系博士／新力量網絡主席）
Firstly, Mr. Derek Yuen introduced the world's energy picture included Russia, USA and China.
He showed the Energy Map in which showed a large portion of gas supply from Russia. The sources of US net petroleum imports in 2010 was mentioned that 49% from Western Hemisphere, 23% from Africa, 18% from Pesian Gulf and 10% from others.
The world's natural gas reserves were reviewed. Russia had the largest percentage on gas reserve.
Vladimir Putin was a strong leader in Russia and he was member of KGB (national security agency). He had a good strategy and policy on energy.
Pipeline monopoly was in Russia and re-exporting both oil and gas from the Caspian. The red color lines were pipeline from Russia which supplied gas to Europe.
In strategic ellipse, there were about 70% of natural gas reserved in this area.
Gas supply was very important on national security. The pipeline wars would be appeared in some economy planning such as Nabucco (expected to be completed in 2017) and South Stream (expected to be completed in 2015).
The Nabucco pipeline attempted to lessen European dependence on Russian energy. The South Stream project was seen as rival to the planned Nabucco pipeline.
US strategy was briefed such as to maintain its presence in Central Asia, to establish export routes bypassing Russia and Iran, and to diversify Europe's energy supply. There were 7 World's Choke points (咽喉要道) below.
Since China had increasingly dependent upon imported energy to sustain its economy. It needed to diversifying producers and transport options.
China signed many different trade agreements with Central Asia countries such as Kazakhstan and Turkmenistan.
Derek introduced a special report named "World Energy Outlook 2011" from International Energy Agency.
Reference:
Derek Yuen's Blog - http://derekyuen.wordpress.com/
World Energy Outlook 2011 - http://www.iea.org/weo/
2011年12月17日星期六
Seminar on "Voice of Customer" through QFD
A seminar on Voice of Customer (VOC), which the 2nd seminar on Quality Function Deployment (QFD) series, was organized by Hong Kong Society for Quality (HKSQ) and co-organized by Hong Kong Quality Function Deployment Association (HKQFDA) on 16 Dec 2011. Meeting customer needs is fundamental to achieving customer satisfaction. QFD provides a method for collecting, processing and deploying the VOC to designing product and service features so as to meet the customer needs. I gave an opening remarks and introduced the guest speaker.
Dr. Catherine Chan (President, Hong Kong QFD Association) was the speaker to introduce how QFD deals with VOC. QFD has been used for doing quality planning and product design over 40 years.
QFD refers:
Q - Quality which is determined by Customer Expectations (CE)
F - Function which is the "HOW" of the product or service for meeting the CE
D - Deployment which is how suppliers manage the flow of the development efforts so as to make certain that CE drive the development of products and services.
Then Dr. Catherine Chan brief three basic steps of QFD below:
1. Identify the important customers' needs
2. Translate customers' needs into quality elements & identify the important ones
3. Deploy the important quality elements into various aspects to achieve quality
After introduced QFD basic concept, Dr. Catherine Chan said Voice of the Customer was Primary Source of Information for Product/Service Development.
There were 2 Don'ts.
"Don't assume you know customers' needs/requirements."
"Don't Ask Customers What the Product/Service Should Be"
It was because "Not All Customers can tell their Needs/Requirments"
Dr. Catherine Chan stated several ways to collect customer needs such as Observe, Ask, Feel, Listen, Smell, etc. Then she introduced four steps to collect of VOC.
1 - Forecast possible failure that may happen
2 - Work with Representable Customers
3 - Go to the real place to see what to be needed (Gemba 現場)
4 - Propose scenes for the product to be used
She explained how to positively and completely Interpret VOC as follows:
1 - Change negative voice into positive voice
2 - Convert opinions and suggestions into needs
3 - Extract needs from the voice
4 - Add in missing needs from completion
5 - Identify both existing and potential needs
Stop when most of the needs appear to repeat and organize customers' needs into groups
A restaurant case used as an example.
Finally, Dr. Chan used "Innovation" as conclusion to find out more effective and economical way to meeting customer needs.
Q&A
After the seminar, I represented HKSQ to present a souvenir to Dr. Catherine Chan.
At the end, Dr. Albert Tsang (Ex-Chairman of HKSQ) introduced ANQ Congress 2012 which will be held in Hong Kong.
Reference:
HKSQ - http://www.hksq.org/index.asp
HKQFDA - http://www.qfdhk.org/
ANQ Congress 2012 Hong Kong - http://www.anq2012.org/
Dr. Catherine Chan (President, Hong Kong QFD Association) was the speaker to introduce how QFD deals with VOC. QFD has been used for doing quality planning and product design over 40 years.
QFD refers:
Q - Quality which is determined by Customer Expectations (CE)
F - Function which is the "HOW" of the product or service for meeting the CE
D - Deployment which is how suppliers manage the flow of the development efforts so as to make certain that CE drive the development of products and services.
Then Dr. Catherine Chan brief three basic steps of QFD below:
1. Identify the important customers' needs
2. Translate customers' needs into quality elements & identify the important ones
3. Deploy the important quality elements into various aspects to achieve quality
After introduced QFD basic concept, Dr. Catherine Chan said Voice of the Customer was Primary Source of Information for Product/Service Development.
There were 2 Don'ts.
"Don't assume you know customers' needs/requirements."
"Don't Ask Customers What the Product/Service Should Be"
It was because "Not All Customers can tell their Needs/Requirments"
Dr. Catherine Chan stated several ways to collect customer needs such as Observe, Ask, Feel, Listen, Smell, etc. Then she introduced four steps to collect of VOC.
1 - Forecast possible failure that may happen
2 - Work with Representable Customers
3 - Go to the real place to see what to be needed (Gemba 現場)
4 - Propose scenes for the product to be used
She explained how to positively and completely Interpret VOC as follows:
1 - Change negative voice into positive voice
2 - Convert opinions and suggestions into needs
3 - Extract needs from the voice
4 - Add in missing needs from completion
5 - Identify both existing and potential needs
Stop when most of the needs appear to repeat and organize customers' needs into groups
A restaurant case used as an example.
Finally, Dr. Chan used "Innovation" as conclusion to find out more effective and economical way to meeting customer needs.
Q&A
After the seminar, I represented HKSQ to present a souvenir to Dr. Catherine Chan.
At the end, Dr. Albert Tsang (Ex-Chairman of HKSQ) introduced ANQ Congress 2012 which will be held in Hong Kong.
Reference:
HKSQ - http://www.hksq.org/index.asp
HKQFDA - http://www.qfdhk.org/
ANQ Congress 2012 Hong Kong - http://www.anq2012.org/