Quality Alchemist (品質煉金術師): ASQ World Conference on Quality and Improvement (WCQI) 2016

2016年5月17日星期二

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 2

In 2016, there is the 70^th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”. I would like to share the summary of the conference – Day 2 below.

The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor. “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).

Then Liz played a game with audience. They pull the rubber band to its limit but not broken. Why audience didn’t afraid and moved forward? It was because he trusted his leader. Liz added Leader should “Focus”, “Passion” and “Move Forward” for solving problem. At the end she quoted Alvin Toffler statement as conclusion that “The illiterate of the 21^st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.”

The next topic I attended was “ISO 9001:2015 Lessons from the First Eight Months” which presented by Andy Nichols (Regional Sales Manager, NQA-USA) and Tim Woodcome (Conformity Assessment Director, NQA-USA). They highlighted the main changes of ISO 9001:2015 and pointed out common concerns as follows:

i) What is required for the “Context of the Organization”?

ii) How to demonstrate “Risk Based Thinking”? Do I need a procedure? Do I need to do a “SWOT/RISK/FMEA document”?

iii) Will I need to format my Quality Manual to meet Annex SL?

iv) What more will Leadership be expected to do?

v) What is Organizational Knowledge?

vi) Aside from the term, does “Externally Provided” change any requirement?

vii) Do I need to do anything more in Management Review?

After the panel discussion, they gave some tips to prepare the new standard certification.

Then we attended the last talk in the Morning Session and the speaker was Mr. Denis J. Devos (Founder, Devos Associates Inc.). His topic named “ISO 9001:2015 Implementing Risk Based Thinking”. He said Risk is the Boogeyman. The definition of risk is “Effect of uncertainty” from ISO 9000:2015 clause 3.7.9 and “Effect of Uncertainty on Objectives” from ISO 31000:2009 clause 2.1.

Denis explained the levels of organization risk which separated Enterprise Risk such as Regulatory Environment, Market/Competition Risk, and Financial, Access to Capital Risk; and Product Risk such as Product Safety / Reliability, and Operational Process Risk. Finally, he introduced a simplified Risk Assessment Table for our use.

Then we went to the lunch hall and it was many quality professionals to have lunch together.

We met SQI Friend - Mr Tan Gheng Een (Vice-Chairman, SQI) and ASQ Member Leader Mr. Kam Ho (Canada Toronto Section Chair).

The afternoon session keynote speaker was Mr. Brian Little (Psychology Scholar and Best-Selling Author). He said “Expert want to engage and engagement help learning”.

Then Brian asked audiences to do a short personality assessment test (see following diagram). There were separated into Big Five Personality Traits:

i) Open to Experience

ii) Conscientious

iii) Extraverted

iv) Agreeable

v) Neurotic

He concluded three natures as follows:

i) Arousal and the Neo-cortex

ii) Culture and Communication

iii) Personal Project

Finally, he said the DNA of QC was looking out, seeking reward and avoiding punishment.

The next talk was presented by Mr. Glenn H. Mazur (IAQ, ISO TC69/SC8/WG2, and QFD Institute) and his topic entitled “ISO 16355: A Standard for Innovative Customer Experience”. Firstly, Mr. Glenn Mazur introduced the ISO 16355 framework and he said the standard recommended the way to integrate Hoshin, Six Sigma, DFSS and Design Thinking.